Getting confused with caching 101

Okay, I've been going round and round with this for hours now.
My search page can take several minutes to run, so I want to put a cahe on the search results, so a user can select a record, go look at it, and come back again without waiting a couple more minutes to re-run the query.
I made the region "Cached by user", a timeout of 6 hours, and the condition is Item 1 = Item 2. The values are P3_USE_CACHED_SEARCH and Y.
Several processes are set to change the value of :P3_USE_CACHED_SEARCH depending on if the criteria for the search changes. However when I run it, I get various results. The worst result is if I click my CLEAR button, which fires off a APEX_UTIL.CACHE_PURGE_BY_PAGE. It seems that once I do this, the cache never gets populated again. I can run numerous searches, select a record, come back, and with DEBUG on, I see a message that no region is cached so it does a dynamic refresh of the region again.
I'm probably missing something extremely simple (it always seems that way), so I'm going to try an re-create this on apex.oracle.com. The worst that will happen is by re-creating this behaviour there, it will all work correctly and I'll see what I'm doing wrong.
The workspace is wbfergus
id and password are both htmldb (lowercase)
The app is 26115 (the one in the middle). This is a small subset without most of the functionality and it will probably take me an hour or two to get the new code modified in that app. It's currently about 11:00 MST in Denver, so around 1:00pm I should either have the behaviour duplicated, or have figured out what I'm doing wrong.
Thanks,
Bill Ferguson

Hi Arie,
The cache condition is used to determine both reading and writing to cache. If your cache condition is false, the page/region will be rendered dynamically – not reading from cache – and in the same time, the new content will not be written to the cache.
I just ran across that in the docs also (I think). The doc states "Cache Condition Type - Select a condition type from the list. If the condition returns false, the region is rendered dynamically and is not be cached. If the condition returns true, the region is cached."
So, my logic was flawed from the beginning. I was interpreting the cache condition incorrectly. I thought it was a flag condition on whether or not to use the cached contents. It seems strange (to me at least), that if you want to use caching, and have taken the steps to activate the caching, that your flag condition would not only decide whether to use the cache or not, but at the same time tell Apex whether or not to cache those newer results. So it behaves as a condition for two different decisions, not just for one decision.
I'm trying to go back through my two pages now (the calling page with the search criteria and the popup) to see if I can implement this new strategy.
So what I need to do now is if the query/search changes, clear the cache and always leave my cache condition set to true (I always want to cache the results for the "Records Found" region). Just sometimes though, like when the search criteria has changed, I want to clear the cache before the region is displayed so there is nothing to retrieve and hopefully the region will render dynamically.
I think I have all that understood now, so off to trying to get this dual logic figured out.
Thanks,
Bill Ferguson

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    We've been with Verizon for few yrs now and I have always been very satisfied with Verizon who, up until now , always provided excellent customer service in their knowledge, concern, and customer satisfaction.  But I have to say, every positive outlook I've had with your company has been wiped clean with the worst service we have received in the last few months.
    We upgraded my daughter's phone on 03-14-14 with a Samsung Galaxy Mini from an Iphone 4s.  Within 24 hrs, the phone failed.  After 2 visits to a Verizon store the next day which took 6 hrs, we still had to return the next day to speak to a manager.  The 2 stores advised us to make a CLAIM on the defective phone thru our insurance plan with Verizon.  A CLAIM on a 24 hr old phone!!  A 3rd visit with a manager finally convinced him to replace the phone with another new phone at the store.  Within 2 weeks - issues began to occur with the replacement phone.  Several visits more, several calls more with Customer Service, several calls more with tech support which adds up to soooo many of our time taken up to simple have temporary "fixes" is outrageous.  If I billed Verizon for my time, perhaps the situation would have been resolved more quickly.  Each visit lasts approx 2 hrs, each phone call approx 1-1 1/2 hrs.  We are talking at least 2x a month for the course of 5 1/2 months.  Plus the time it takes to get the phone back to where she needs it - contacts, apps, internet. 
    Not once were we offered a new phone or replace the phone.  Not until today.  Replace the phone with the same phone that my daughter has grown to hate.  So basically a 3rd phone - same phone.  She is not interested in this phone any longer.  She dealt with this phone model for far too long.
    Today we were offered to replace the phone with same phone, or pay for a refurbished Iphone 4.  So basically she would be going back to her original Iphone 4s before the upgraded WITH a cost.  So her upgrade was wasted, we'd paid over $200 for a defective phone, and would need to pay for an even older model Iphone 4 and have to pay for it.  Why wasn't she offered a different phone within those 30 days after the upgrade and 6 visits? 
    Every rep at the stores, every rep in tech support would provide a different reason for the issue.  Finally, tech support advised not to download apps.  WHAT GOOD IS A SMARTPHONE IF YOU CAN'T HAVE APPS???  We are talking about a 20 yrs college student who attends school in another state.  Do you know the trouble she has to go thru to visit a store? To find 2 hrs between being a full time student with 2 jobs to sit on the phone with a tech support or go to a Verizon store?  Once-ok  Twice-maybe  BUT for 5 months?
    She's not eligible for an upgrade.  She will be stuck with a phone that she had grown to hate.  And I with customer service which I've grown to hate. 
    Finally, The Edge.  Trying to find a way to make my daughter happy, I spoke with 4 representative today about the Edge.  Each rep gave me 4 different information.  1st rep advised Edge phone could not be used on another line so I could not use a line eligible for the Edge and give that phone to my daughter since she isn't eligible for the Edge.   2nd rep advised that although new phone thru edge must be used by same number that it was eligible for, we could use the current phone o that line for my daughter.  My son currently has an Iphone 5 and is eligible for the Edge early upgrade.  He would not have to return his Iphone 5 so my daughter could use it.  However, all the lines would have to go to the More Everything Plan and share the Data between all our phone lines.  3rd rep advised the cost would almost double from our current $358 to go to the More Everything Plan so suggested to have 2 accounts vs just 1.  4th rep advised not every line needs to go the More Everything Plan, we could not keep the current phone, and my daughter could get a replacement phone but same phone or made exception to offer the Edge early upgrade to my daughter but only after we go thru the replacement program because the phone we send to Verizon has to be in good working order/no defects. 
    After 5 1/2 months, it is now Verizon that is indicating that we have a defective phone and can't accept it thru the Edge program or we would get billed approx $299 for a defective phone.  After 5 1/2 months of me calling in about a defective phone that not one rep replaced because they "fixed" the problem ( by the way, a temporary fix is not fixing, if it was fixed I would have made those calls today or writing this email), I am now being told her phone is defective.  She advised to get a replacement phone first, return the old phone, activate the new phone, then call in to get the Edge early upgrade.  So my daughter would have to do all this, plus add contacts back, apps and whatever else she needs to use her phone just to turn around a couple weeks later and do it all over again with the new phone thru the Edge program.  Once again, we are the ones having to be inconvenienced and go thru all these steps.  Did I mention she is going to be studying abroad in Italy beginning Nov?  So the idea of having to wait 2-3 weeks for a new phone and having only a week or 2 to test the phone to make sure it's working properly before she's out of the country doesn't sound appealing to me.  Verizon has made us have a defective phone for 5 months advising it's in good working order after each and every "fix" but Verizon will not accept that phone if returned in the same condition as a phone in good working condition.  Do you see the irony in that? 
    I have reached my limit and after 5 yrs of my brother in law trying to convince us to switch to AT&T where he works in their Corporate Office, I can honestly say I will not be sad to leave Verizon.  Especially when one of your reps simply provided me with the contract end dates to provide to AT&T because they offered to buy out our contract.  No effort in customer retention what so ever.  That was a phone call on Thursday. 
    And yes, one of your tech reps tried to convince me of all the hassle it would be to switch and time AT&T would take to buy out our contracts but honestly it was the pot calling the kettle.  I am not in the position to discuss hassle and time after 5 months of getting that with Verizon.  Did I mention it's my brother in law so we would be getting special treatment and no out of pocket expenses to switch.  It was my loyalty and satisfaction with Verizon that has kept me from switching all these years.  Something Verizon clearly does not appreciate. 
    So can you guess where I am with confidence that your customer service department is knowledgable about the plans/offers?  Where I am that I can trust what I'm being told?
    I know this email is confusing and really hard to understand...perhaps now you will know how i've been feeling--lost and confused with all the mis-information, with a hit and miss phone, and out of time with all the 1 1/2 hr to 2 hrs EACH wasted on this issue. 
    On top of all this, I can't even find out how to file a complaint with anyone higher up than Customer Service. 

    Jneklason wrote:
    ~snip~
    I know this email is confusing and really hard to understand...perhaps now you will know how i've been feeling--lost and confused with all the mis-information, with a hit and miss phone, and out of time with all the 1 1/2 hr to 2 hrs EACH wasted on this issue.
    On top of all this, I can't even find out how to file a complaint with anyone higher up than Customer Service.
    I hate to tell you this, but you didn't write an email. You wrote a discussion post on the Verizon Wireless Community forum which is a public peer to peer forum. Unfortunately since you didn't mark your post as a question, the VZW reps that roam this community won't ever see your post. Before you re-post it, don't. Duplicate posts get removed from the community.
    I see there were several missteps both by the reps and yourself in your post. First you should have insisted on returning the phone within the 14 day return policy period. Second which Samsung Galaxy mini model did you purchase? The S3 mini or the S4 mini? Did you do any research prior to deciding on this device. The reps at that time deflected the easiest course of action, by trying to get you to replace the phone under insurance instead of returning the phone. The Early Edge payment option requires the current phone on the line using the early Edge must be returned to Verizon Wireless. Did you once considered going to a third party site like Swappa to purchase a gently used device for your daughter?

  • My iMac locks up constantly in email. I click on one or two emails. Then when I click on another email, I get the spinning wheel and have to relaunch. Why does it get confused and lock up?

    My iMac locks up constantly in email. I click on one or two emails. Then when I click on another email, I get the spinning wheel and have to relaunch. Why does it get confused and lock up? Seems like it is stuck.

    10.6.8 here, MacBook Pro. Comcast. Mail  freeze ups. Occasional warnings to use "Log Out" under the Apple icon.
    Disk Repair run several times. Shows lots of Java  "remote" issues.
    I run Disk Repair several times, shows a lot of Java, "remote" issues.
    Restart don't know if it helps, I do it all the time. What's with quitting Mail but it doesn't quit, and why a separate maneuver to "Log Out".
    i

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