Getting Error while creating new agent in ICM 8.5.2
I am facing a problem when i am trying to create a new agent or skill group, I am getting the error:
Failed to Update the Database.
Attempt to insert a new record with a Unique ID that is already in use.
Data Location: Skill_Target.
Please help !!!!!!!
Hi Arpit,
This error message can appear when an agent with the same name already exists in the ICM database.
One solution is that you add the new agent to the ICM with a different name.
Alternatively, you can delete the existing agent. When you delete an agent, it is logically marked for deletion, but continues to exist in the database with the Deleted flag set to Y (yes). It is no longer available for use in the routing scripts. However, you will still be unable to create a new agent with the same name as that of the deleted agent, because it still exists in the database. In order to delete the agent record permanently, select Configuration Manager > Administration > Deleted Objects, and delete it.
Refer to Failure to Add a New Agent to Cisco ICM - Violation of UNIQUE KEY Constraint for more information. Also refer UCCE 7.x: Error Message "Failed to update the database" When Trying to Delete an Agent.
Regards,
Greeshma
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For error message "Definition CRM_BTX_ADD_NEW_FIELDS is of the type 'TSK' and should run on an external system. This is not permissible. Only definitions of type 'SEQ' may be created for external systems."
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==========================================================
Wed Feb 02 09:13:51 CST 2005 In BuilderWizardValidateAdapter::wizardValidatePage
oracle.express.idl.util.OlapiException: No more data to read from socket
at oracle.express.idl.ExpressOlapiDataSourceModule.DefinitionManagerInterfaceStub.crtCurMgrs2(DefinitionManagerInterfaceStub.java:927)
at oracle.express.olapi.data.full.DefinitionManagerSince9202.createOLAPICursorManagers(DefinitionManagerSince9202.java:611)
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=========================================================
Please check the BIcheckconfig output. It does not show any errors.
=========================================================
<?xml version="1.0" encoding="UTF-8" ?>
<BICheckConfig version="1.0.2.0">
<Check key="JDEV_ORACLE_HOME" value="C:\Mohan\Installs\Jdev904"/>
<Check key="JAVA_HOME" value="C:\Mohan\Installs\Jdev904\jdk"/>
<Check key="JDeveloper version" value="9.0.4.0.1419"/>
<Check key="BI Beans release description" value="BI Beans 9.0.4 Production Release"/>
<Check key="BI Beans component number" value="9.0.4.23.0"/>
<Check key="BI Beans internal version" value="2.7.5.32"/>
<Check key="host" value="db03schgefage"/>
<Check key="port" value="1521"/>
<Check key="sid" value="biolapp"/>
<Check key="user" value="nairs5"/>
<Check key="Connecting to the database" value="Successful"/>
<Check key="JDBC driver version" value="9.2.0.4.0"/>
<Check key="JDBC JAR file location" value="C:\Mohan\Installs\Jdev904\jdev\lib\patches"/>
<Check key="Database version" value="9.2.0.6.0"/>
<Check key="OLAP Catalog version" value="9.2.0.6.0"/>
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<![CDATA[==============================================================================
Type Name (S=Schema, C=Cube, M=Measure, D=Dimension)
========= ====================================================================
Folder... ROOT
Folder... Auto Claim Measures
Folder... Service Measures
Folder... Claim Counts
Folder... Cell Summary Cube
Folder... Actual Measures
Measure.. Actual Acceptance Rate
Measure.. Actual Annualized Bill amt
Measure.. Actual Application Count
Measure.. Actual Avg Annual Billing
Measure.. Actual Contacts Count
Measure.. Actual Commission Amt
at oracle.express.olapi.data.full.ExpressDataProvider.internalCreateCursorManager(ExpressDataProvider.java:680)
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at oracle.olapi.data.source.DataProvider.createCursorManager(DataProvider.java:268)
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at oracle.dss.dataSource.QueryServer._setUpCursorsForMainQuery(QueryServer.java:7039)
at oracle.dss.dataSource.QueryServer._getCursorForCube(QueryServer.java:4098)
at oracle.dss.dataSource.QueryServer._updateCube(QueryServer.java:4055)
at oracle.dss.dataSource.QueryServer._applySelections(QueryServer.java:2661)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:324)
at oracle.dss.util.Operation.execute(Operation.java:69)
at oracle.dss.dataSource.OperationQueue.update(OperationQueue.java:68)
at oracle.dss.dataSource.common.BaseOperationQueue.addOperation(BaseOperationQueue.java:176)
at oracle.dss.dataSource.common.BaseOperationQueue.addOperation(BaseOperationQueue.java:146)
at oracle.dss.dataSource.QueryServer.queueOperation(QueryServer.java:7076)
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at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:324)
at oracle.dss.util.Operation.execute(Operation.java:69)
at oracle.dss.dataSource.QueryManagerServer.sendQueue(QueryManagerServer.java:1549)
at oracle.dss.dataSource.common.OperationQueue.update(OperationQueue.java:198)
at oracle.dss.dataSource.common.BaseOperationQueue.addOperation(BaseOperationQueue.java:176)
at oracle.dss.dataSource.common.BaseOperationQueue.addOperation(BaseOperationQueue.java:146)
at oracle.dss.dataSource.common.OperationQueue.addOperation(OperationQueue.java:127)
at oracle.dss.dataSource.client.QueryClient.applySelection(QueryClient.java:970)
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at oracle.dss.datautil.QueryAccessUtilities.getValues(QueryAccessUtilities.java:608)
at oracle.dss.queryBuilder.QueryBuilderUtils.getSelectedMeasures(QueryBuilderUtils.java:623)
at oracle.dss.queryBuilder.SelectedItemsPanel.populateTree(SelectedItemsPanel.java:298)
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at oracle.dss.queryBuilder.SelectedItemsPanel.setActive(SelectedItemsPanel.java:366)
at oracle.dss.queryBuilder.ItemsPanel.setActive(ItemsPanel.java:251)
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at oracle.dss.datautil.gui.DefaultBuilderDialog.validateNextPreviousEvent(DefaultBuilderDialog.java:1396)
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at oracle.bali.ewt.wizard.WizardPage.validatePage(Unknown Source)
at oracle.dss.datautil.gui.CustomImageWizardPage.validatePage(CustomImageWizardPage.java:81)
at oracle.bali.ewt.wizard.BaseWizard.validateSelectedPage(Unknown Source)
at oracle.bali.ewt.wizard.BaseWizard.doNext(Unknown Source)
at oracle.dss.datautil.gui.CustomWizard.doNext(CustomWizard.java:415)
at oracle.bali.ewt.wizard.BaseWizard$Action.actionPerformed(Unknown Source)
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at javax.swing.AbstractButton$ForwardActionEvents.actionPerformed(AbstractButton.java:1839)
at javax.swing.DefaultButtonModel.fireActionPerformed(DefaultButtonModel.java:420)
at javax.swing.DefaultButtonModel.setPressed(DefaultButtonModel.java:258)
at javax.swing.plaf.basic.BasicButtonListener.mouseReleased(BasicButtonListener.java:245)
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at java.awt.Component.processEvent(Component.java:4897)
at java.awt.Container.processEvent(Container.java:1569)
at java.awt.Component.dispatchEventImpl(Component.java:3615)
at java.awt.Container.dispatchEventImpl(Container.java:1627)
at java.awt.Component.dispatchEvent(Component.java:3477)
at java.awt.LightweightDispatcher.retargetMouseEvent(Container.java:3483)
at java.awt.LightweightDispatcher.processMouseEvent(Container.java:3198)
at java.awt.LightweightDispatcher.dispatchEvent(Container.java:3128)
at java.awt.Container.dispatchEventImpl(Container.java:1613)
at java.awt.Window.dispatchEventImpl(Window.java:1606)
at java.awt.Component.dispatchEvent(Component.java:3477)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:456)
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at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:141)
at java.awt.Dialog$1.run(Dialog.java:540)
at java.awt.Dialog.show(Dialog.java:561)
at java.awt.Component.show(Component.java:1133)
at java.awt.Component.setVisible(Component.java:1088)
at oracle.bali.ewt.wizard.WizardDialog.runDialog(Unknown Source)
at oracle.dss.datautil.gui.DefaultBuilderDialog.runDialog(DefaultBuilderDialog.java:489)
at oracle.dss.datautil.gui.DefaultBuilderDialog.run(DefaultBuilderDialog.java:466)
at oracle.dss.queryBuilder.QueryBuilder.run(QueryBuilder.java:2401)
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at java.awt.Window.dispatchEventImpl(Window.java:1606)
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at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:145)
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at java.awt.EventDispatchThread.run(EventDispatchThread.java:100)I suspect that you have either not fully applied the patch or alternatively the patching process did not complete.
If you are using an analytic workspace, connect as OLAPSYS account and run the following commands:
exec CWM2_OLAP_METADATA_REFRESH.MR_REFRESH
exec CWM2_OLAP_METADATA_REFRESH.MR_AC_REFRESH
If this does not resolve the error, and assuming your system worked prior to applying the 9206 patch, then the patch may need to be reapplied.
Hope this helps
Business Intelligence Beans Product Management Team
Oracle Corporation -
Hi Gurus,
I'm getting an error while creating a New project.
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APPS.PA_PROJECT_PUB.CREATE_PROJECT
(p_api_version_number => l_object_version_number --IN Parameter
,p_commit => l_commit --IN Parameter
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,p_msg_count => l_msg_count --OUT Parameter
,p_msg_data => l_msg_data --OUT Parameter
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,p_workflow_started => l_workflow_started --OUT Parameter
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Resetting the task count variable
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PA_INTERFACE_UTILS_PUB.G_PROJECt_ID := null; --bug 2471668 ( not in the project context )
PA_PM_FUNCTION_SECURITY_PUB.check_function_security
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p_msg_data => l_msg_data,
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Now, question.
Do I need to run the Create Project from a specific Responsibility?
because when I ran the underlined query, I fpound the final status as 'N'.
I'm a HR guy and PA is a new world for me. Any help will be appreciated.
Thanks!!
VikyYou need to find any responsibility and userid that lets you create a project using the screen.
And then in your code, you need to set your context to that resp/userid.
Hope this helps
Sandeep Gandhi -
Getting error while creating expense sheet in Oracle internet expenses
Hi,
while creating new expense sheet i am getting following error
Approver: The specified approver is not defined as a user of the application. Please enter another approver, or select one from the list of values.
can you please enlighten on it.
Thanks,
AsthaAlthough the reply is late, but for further research.
The reason behind this message is that there is no username created for the employee assigned as approver while creating expense report.
Try creating a user in System Administrator > Security > Users > Define, for the emplyee assigned as approver.
Regards,
Wissam Hasrouny
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