Getting 'generic error' when trying to 'add media'

Working with a brand new Surface Pro 2. New user of Premier Elements 12. Cannot get 'Add Media' to work. Getting an error message of 'add media error - generic error'.
Media is on a Kodak Z981 with a file type of .MOV.
I am thinking that there is some simple error that is preventing me from 'adding media'.
What is it?

Welcome to the forum.
Do you have the latest version of Apple's QuickTime Player installed?
If one does not, that can cause a Generic Error, upon Import.
Good luck,
Hunt

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