Got ripped off by Paypal

Dear all: As a newbee of Paypal I really need your help. I bought several Italian train ticket but failed in Paypal with an amount of 171.20 Euro in 14 July, and the Trenitalia refund me right away. This amount of money doesn't show up immediately but I believe only 3-5 days in their terms of regulation written. So I pay another 5.6 Euro to a Rome Hostel as a deposit with the same account. But today, I got my Bank's mail telling me that I cannot pay the money as the reason of insufficient funds.  Simultaneously I finally receive my refund in 24, July, but the amount is 160. Which means I lost 11.2 Euro in a falied trensfer like this: Original Transaction  Date  Type  Status  Details  Amount  20. Jul 2015 Payment To Hostelworld.com Limited  Completed  Details -€5,40 EUR    Related Transactions  Date  Type  Status  Details  Amount  20. Jul 2015 Add Funds from a Bank Account (direct debit)  Failed  Details €5,40 EUR   24. Jul 2015 Failed Transfer  Completed  ... -€5,40 EUR          Total amount:   -€5,40 EUR Fee amount:   -€5,00 EUR Net amount:   -€10,40 EUR There is a fee that is strange. I should have got enough money to pay this, there is no reason to charge me a fee like this.  5 EUR can support a family in Africa for a month but I lost them without cause.  Thank you for helping me.   Donnie

thank you! yet it might be nothing about the currency rates. My card is by Euro and so as Trenitalia, not Mark with Lira. so I am wondering whatever is  the so called "Fee". If you could help me more, I would be really gratitude.   Cheers

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    Welcome to this forum.
    This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
    Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
    I have asked a moderator to provide assistance, they will post an invite on this thread.
    They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
    Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
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    Please use the tracked e-mail, to reply, not via the forum. Thanks
    This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
    When you submit the form, you will receive an enquiry number, so please keep a note of it
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
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