Grey screen issue with 10.5 & 10.5.1 - bad experience with Leopard
Here's a quick overview of my bad experience with installing Leopard:
*1st attempt:* Upgraded Tiger 10.4.10, was greeted with the blue screen. This was an APE issue.
*2nd attempt:* Archive and installed above install. This is where the continuing issue first occurred. The issue being on the first or second reboot after a 'successful' installation, I get the grey screen and spinning gear loop. In verbose mode I see this recurring loop:
Mez com.apple.launchd[1] (com.apple.nDNSResponder |xxx|) : posix_spawnp("usr/sbin/mDNSResponder", ...): No such file or directory
xxx = incremental value, it adds 1 each time the error cycles, which happens roughly ever 10 seconds).
Additionally, Disk Utility reports this error: Error: The underlying task reported failure on exit.
*3rd attempt:* Erase and install. Same issue as 2nd attempt occured.
*4th, 5th, 6th attempts:* Bought a brand new hard drive to replace the old one. This was an idea that was raised on another one of my threads. People thought I could have bad sectors. Tried upgrading and archive install from 10.4, no. Erase and install, no. Same issue as before.
*7th attempt:* Tried swapping out the RAM from a friends MBP (who has successfully upgraded to Leopard). No, same failure as before.
*8th attempt:* Tried using his Leopard disk. NO!
*9th attempt:* My last attempt so far... Erase and install, then applied the 10.5.1 update. It all went well, but it always has, until the point where I reboot. It successfully rebooted once, but to be sure all was fine (before using the migration assistant) I rebooted again... Oh what a surprise, it doesn't work anymore. Same enraging loop.
*Any new ideas people, I have faith that there is some genius out there who can provide me with a solution. I will love you forever if you can help me.*
*Quick question:* Do other people see the dialogue box that appears before the computer restarts...
"Updating Boot Caches - The Boot caches are being updated, the system will shutdown when this task is complete" (It's sort of along those lines. I don't have enough time to write down exactly what it says)??
Oh well, back to my newest backup (10.4.11).
*Fingers crossed for 10.5.2 :D*
THANK YOU!!! At least preliminarily...
I've spent the last three hours researching and troubleshooting my greyscreen dilemma, and your post is the only one that seemed to work so far.
I installed Leopard 10.5 onto my G4 Dual 1.25 Mirror, successfully restarted after the install, then had glitchy problems including being unable to run Software Update or even run the Leopard Update after downloading it from the apple website. So I restarted the computer (after removing the Install DVD and shutting the drive door) and found myself stuck at the grey screen with the spinning ball.
Nothing worked. I couldn't do anything to get it to boot.
After researching, I booted into single user mode and ran mount -o rw,remount / # (from this thread: http://discussions.apple.com/thread.jspa?messageID=5796214�) and when I exited and it began to boot I saw it get stuck at mDNSResponder line prompt, repeating the line prompt every 5 seconds or so and never getting anywhere.
Then I found your post and changed permissions as you mentioned, exited and it booted up successfully. I then immediately ran Software Update and installed the Leopard 10.5.1 update and now all is well again.
Insane for this to be required. I barely know what single user means and would have sent this computer in to Apple if I hadn't found your solution.
Hopefully the next person who searches on this problem will find this and save themselves a horror story too. Thanks again.
Jeff
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Bad experience with Verizon Fios Internet and Customer Service
I had an extremely bad experience with Verizon Fios Internet service and I will never use Verizon again.
In August 2014, I called and installed the Verizon Fios Internet and phone bundle. I asked the customer agent several times if I will be charged anything before the installation of the Internet and phone service. She said, 'No, we will only start charging after the Internet and phone are installed at your apartment'. I went to the store and picked up the router and phone and installed it at home by myself. The router did not work. I called Tech support and they said it will take several days for another available agent to come and look into the issue. I decided to discontinue the service and closed the account that same night.
At the end of the month, I received a bill of $80 of activation fee for the internet service. Nothing was ever activated, my internet router did not work, and I got charged an activation fee for a service that I did not even start using. From August to December, I called customer service over 10 times and some of them said they will waive it while the others said it's a non-refundable activation fee. One lady said, 'Ma'am, the activation fee starts when you placed the order, the warehouse received it and packed the router in the boxes....' Isn't that ridiculous? If that's the case, please ask all your customer representative to say a clause before new customers open their account: Are you aware that you will be charged a non-refundable activation fee once you open the account regardless of whether or not you use the service or not.
So after 3 months (November 2014), I decided to get out of all these troubles and paid off my $80 activation fee. They put the bill in the collection agency and I called them and paid the overdue balance. Then in December 2014, I received a statement saying I have a $3.11 overdue balance. The collection agency told me that they will charge me for the whole activation fee and a $3 transaction fee for the transaction. So now Verizon came back and said I owed them the $3 because I paid the collection agency their transaction fee.
I am very disappointed and furious about the whole Verizon operating system. Charging a customer for an activation fee for a service s/he has not consumed or used does not make any business sense. In addition, they do not know how to coordinate with the collection agency on overdue bills. Give the customer a heads-up that they will be charged a transaction fee on top of the overdue balance, and that transaction fee does not count towards clearing the balance.
I have completely lost my confidence in Verizon albeit the many good feedback from my friends.Hi crystallau52,
Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. -
I had a very bad experience with apple maps. It is not at all useful. How such application is developed by apple I dont undersatand. Pl help me how to remove it from my Iphone. Vijay from Hyderabad. India
Tell Apple.
http://www.apple.com/feedback/iphone.html -
Stuck at grey screen issue: with an Afghanistan twist
First time post, so please go easy. I apologize for loading so much into the first post, but I believe it's better to give you all the information about my situation so I don't waste your time having to ask me questions about it, that I could have already provided.
Background: I bought my 17" MBP from a friend in late 2007 after he convinced me how superb it was in comparison to a PC. Since then I've been on a mission to convert everyone I can, as I personally view Windows as a self sustaining virus and will never use one for personal use again.
I'm in the Army, and my MBP has survived three long deployments to Iraq and Afghanistan, and has not once ever had any kind of problems...until now. I'm currently in Afghanistan with my MBP and do not have any of my systems disks. A week ago, the CD drive stopped reading disks of any kind and ejects them after attempting to read them. Additionally, I can now hear the right side fan sounding like a lawn mower.
Today, my biggest nightmare came to fruition. I restarted my MBP after making some folder organizational changes, and it now refuses to start. It sticks at the grey screen with apple logo and spinning wheel. The wheel does spin. (I say that since in other threads I've noticed most people say their wheel does not spin).
I've already read countless blogs and discussion boards, and have tried many recommended solutions. I have particularly enjoyed Kappy's help to others. But I feel as if I'm in an near Apollo 13 situation, in that I do not have my installation CD and it wouldn't help anyway with my CD drive not responding and having nothing else to use to get my MBP to start up.
I've tried the single user startup using command "s" and attempted some solutions suggested by Kappy with the following results:
/sbin/fsck -fy
This ends by telling me "The volume MAC HD appears to be OK"
AWESOME
So then I tried this:
:/ root# /sbin/mount -uw /
:/ root# cd /Library/Preferences
:Preferences rm com.apple.loginwindow.plist
and could not go any further because it responded with: "No such file or directory"
When I tried using command "V" it kept repeating the following:
chad-squires-macbook-pro-32 com.apple.launchd[1] (com.apple.mDNSResponder[31]): posix_spawnp("/usr/sbin/mDNSResponder', ...): No such file or directory
So at this point, I have no idea what to do. I have internet access through a friends MBP (thought it's about as fast as dial up), but that's the extent of my problem and availability of resources to fix.
Please tell me that there is something I can do to get my baby working again, and most importantly get some irreplaceable family photos off and other documents back.Oh boy, you've gotten some all-over-the-board responses.
Let's start here.
Someone mentioned above that it sounds like the NVIDIA issue. Rest assured, unless you have no video, graphics artifacting (lines, distortion, etc.), or kernel panics (messages that tell you you have to power off/restart), you don't have the NVIDIA issue. People love to toss that out when you have a model that may be affected, your symptoms don't sound anything like this.
You're not necessarily SOL without your install discs per se, but if it does look like you need to reinstall, there's not much that can be done without...well...some kind of installer. You can install from a USB drive but you'd need a working machine and an operating system disc of some kind to clone it.
That said:
:/ root# /sbin/mount -uw /
:/ root# cd /Library/Preferences
:Preferences rm com.apple.loginwindow.plist
Unless I'm reading this wrong, you've got a typo.
Should be:
/sbin/mount -uw /
cd /Library/Preferences
rm com.apple.loginwindow.plist
I saw the line
:Preferences rm com.apple.loginwindow.plist
Was expecting you to have root# in front, that makes me think you typed 'preferences rm', you don't need to type 'preferences' first.
Also: is your account set to automatically log you in (take you to the desktop) or does it have you type your username/password first? That might be important.
Have you tried a safe boot?
Safe boot: this can be helpful if the issue is with your account, a font cache, or a third party kernel extension/driver. Boot this way by holding Shift when you hear the chime, let go when you see the spinning gear. If all goes well, this should take you to the login window. If you can't boot in safe mode or if it does the exact same thing, again, let us know.
The results you saw in verbose mode make me think it's hanging because something got moved. mDNSresponder is important and you can't start without it.
There are other preference files that we can troubleshoot, I find verbose mode to be the most helpful in diagnosing the spinning wheel that goes on forever, a lot of times it's a corrupt driver and there's not much that can be done except reinstall.
Lastly: you mentioned you restarted after organizational changes and that's when the problem started...what did you move? Anything in the System folder or Library folder(s)?
You mentioned you have a friend with a MBP. Any chance either of you has a firewire cable? Does he have his discs? You can use another computer's superdrive in target disk mode hooked up to your computer, that's always one way to reinstall if your own superdrive doesn't work. -
"Grey Screen" issue attached to Third Party RAM?
Ran into an issue with my iMac. A few weeks back, when I started up my Mac, I got the "grey screen" brick wall, where the machine, for some reason, isn't seeing the operating system. Sometimes the flashing folder question mark, sometimes just grey. After a hard-reboot, things were okay.
But got progressively worse over the last three weeks. One reboot, went up to between 5 and 6 reboots just to get the CPU to see the hard disk. Stripped the machine, reinstalled the OS, did okay for only a day, and then back to the usual grey screen madness. Ran Disk Utility to repair my hard drive, sometimes I cant start-up without this process.
Did everything possible from the online troubleshooting pages on this issue... and finally pulled out my "third party" 1G RAM card... just as a final hoorah before packing it into the box for the Mac Store visit...
And now she starts up like a dream.
SO... would anybody know why in the heck a third-pary RAM card would affect my computer's ability to see the start-disk OS? Why, after pulling it out, would things be just fine? Should I just replace the RAM, or is it something else?
Strange, eh? --- Hit me with any thoughts you guys have. Thanks!Welcome to the Forum.
If your 3rd party ram, or indeed any party ram was faulty then you might experience strange issues like this. Contact the people you got it from and see what they have to say - think of it as a faulty item and they should just offer to replace it for you. -
help! i keep getting a grey screen saying my mac needs to be restarted its happend for the first time today and done it at least 5 times this is my business pc and is backed up but its only 18 months old i need help!
It's ok, you likely just have a incompatible at boot third party kernel extension file.
Reboot holding the Shift key down, and go around and update all your third party software, especially something you suspect or know may install something at boot time.
Big culprits are any always on anti-virus or the MacKeeper junkware, just uninstall these totally, it's really not needed, ClamXav is good enough to clean files off of Windows and not run all the time causing problems.
But because of 10.7.4 update could be any number of other things, VMFusion, Parallels or some other specialized software.
If that doesn't work, then simply #8 Reinstall Just OS X, it's rather painless too, that will do the trick and kick out everything in OS X, then all you have to do is reinstall a few pieces of software no longer working when they issue a update that works with 10.7.4
Simple enough, but here's the link to my User Tip with awhole bunch of fixes.
Step by Step to fix your Mac -
Hi,
I tried to upgrade to Yosemite last night and I think there's something wrong.
At the last step process gets to a grey screen with Apple Logo with a filling bar below it. As soon as the bar hits quarter way everything disappears and I'm left with a blank grey screen...
I don't have much on this iMac few folders and pictures.
Anyone experiencing the same issue? Any advice?I just tried to install 10.10.1 and ran into the same problem, however, in my case, I found that the login form disappeared (invisible). If you're able to move the mouse pointer, try moving it around the middle of the screen where the username and password text fields are supposed to be. If you see two places where mouse pointer turn into a keyboard prompt, type your user name in the upper one and your password in the lower one and hit the return key. You should be able to complete the installation.
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Hello,
My Mac Book seems to have a grey screen/OSX problem. The computer boots up fine, but after a few minutes the screen will go grey and I will get a warning stating there is a problem with OSX and I need to shut down. After shutting down and rebooting the computer will work fine for a couple of minutes and then the same thing happens again.
I took it to a local Mac reseller and they said it was the hard drive and since it is under warranty they replaced it for me. However the problem continues. It sounds like an OSx problem, but I would have thought they would have re-installed the operating system when they replaced the hard drive.
Any thoughts? If the hard drive has been replaced and the operating system has been reinstalled, what else could it be?Sounds like you are having kernel panics. Here are a couple of resources to start with:
http://www.thexlab.com/faqs/kernelpanics.html
http://support.apple.com/kb/HT1392
Good luck! -
More on the G5 Won't boot, no chime, no grey screen issue....
OK, so in the last thread, I had taken it to the apple store, where the g5 (DP 2.5) dutifully started up on their firewire drive, whereupon they declared it a faulty hard drive.
I pressed them pretty hard, but it made sense at the time, and certainly never failed while they were there.
So now I have it back home, a new WD SATA drive installed, and guess what?? same thing... boots, no chime, no power LED, just fans.
I have set/reset the SMU, I have removed everything including the batter (which checks good at 3.7 volts BTW)
Here's the weird part - it seems like once per day (always the first time) I do get one good try out of it. By this I mean, it will chime and at least get to the grey screen, and i can eject a CD. However, up till now I have not been prepared with the right thing to give it. Once that opportunity has passed, its back to the old black screen with no chimes for at least 24 hours.
I don't detect any overheating or that sort of problem - anyone ever seen this - where you can only get one good boot out of it for a day?
Thanks,
adamHi gB -
Yes I tried without the cover, to no avail. Ended up taking it back to the apple store today where they now are able to see the problem (with a different monitor).
Their gut instinct is logic board, but I am asking them to do a complete test on it (whatever that means) just to make sure it isn't a flaky leg on the power supply, or a bad cable somewhere. I don't have alot of hope, but I will give it a chance.
If it ends up being procs, board, or both, I will probably sell it for parts and put the money into a new one with warranty etc!
Glad yours is up and running.
Adam -
Hi
I was having grey screen, flashing folder (an icon inside) once I startup my macbook pro. Already tried safeboot, mem test, AHT test, external mac to access internal HDD. Nothing works. Have any idea?
Thanks muchNot too difficult. Take the Snow Leopard installation disk, slide it in the optical drive slot, start the MBP with the C key pressed down. Choose your preferred language and continue until you see a menu bar on top of the display.
On the menu bar, click on UTILITIES.
From the drop down menu, select DISK UTILITY.
Open Disk Utility>Erase and make certain the format Mac OS Extended (Journaled) is selected.
Click on the ERASE button.
Exit Disk Utility and follow the directions to complete the installation.
Ciao. -
After bad experience with HTC Inc, should I move to IPhone4 or give HTC Inc2 a shot?
My HTC Incredible is officially dead. I can't get to the screen to do a hard reset since the phone keeps resetting continuously. The phone is 1 year 2 weeks old. No warranty left, so I am stuck buying a new phone. This is the first phone I have owned that died. My previous phone was a Motorola Q and it lasted for three years with no issues. My experience with the HTC Incredible has left a bad taste in my mouth!
So I've got a couple choices it seems for a new phone. The IPhone4, HTC Incredible 2 or Droid X. I have absolutely no experience with IPhones. I have an IPOD nano which has worked fine. Anyway, I am looking for some feedback on the pros and cons of either of these phones. Am I being unreasonable ditching the android phone altogether? I actually loved the HTC Incredible when it was working. I liked all the apps on the android market. I liked the GPS feature using google maps. What I didn't like was the poor battery life. I had to have a charger at home, my car and at my work desk. I was just about to upgrade to a bigger battery when my phone died. And of course what I hate is that it lasted shortly over a year.
I am going to have to buy another phone in the next few days. My wife is up for a phone renewal so I'll probably use her upgrade to get a new phone. I'll seriously consider getting an extended warranty as well to cover the phone up to two years
Thanks for any feedback.So my bf has a apple Iphone 4 and I have a droid incredible. My phone kills my bfs Iphone as far as potential functions are concerned. At the same time... HTC/android boost of all the things it COULD do without mentioning the fact that not ALL phones can actually handle all of these things perfectly.
So whats the result of this? I'll give you some real life examples
Crap battery life bc the phone does way too much. For example, my google maps does turn by turn navigation and is way easier to use than the google maps on my bfs IPhone 4! HOWEVER, at least the iphone doesn't randomly restart mid-navigation bc if you have turn by turn navigation/GPS on the battery gets hot and the phone crashes and reboots like it does on the droid inc. (not the only one with a restarting problem with motorolla/htc phones.. plenty of forums dedicated to this and the people in the verizon store told me this.. but this is NOT an common issue on the iphone)
Phone been unplugged since 10 am.. I leave for camping trip around 2:30 pm.. I use the internet and google maps to navigate on and off to see if we are close/going the right way/find stores off interstate occasionally on our 3 hour road trip.. browser/app is easy to navigate and lightening fast. We arrive 7 my phone has 10% battery life... Do the same thing on iphone for another trip google maps/internet to look up addresses etc.. his phone has been unplugged since 5 am (and we both played wordfued off and on all day).. its 10 pm.. his phone is at 55%! We use his the rest of the camping trip since mine DIED and plugs are hard to come by.
Finding somewhere to eat after clicking a website link on urban spoon app.. his phone won't open up menu on the website bc it uses flash..my phone opens up the menu.. as I scroll through it or try to look at a different part BAM! browser closes out!! try again.. same thing.. ocassionally phone restarts.. battery too hot maybe? In the end.. we didn't really get to look at the menus too close but I did get an idea of what they had from that preview I got before the browser crashed!! (opera, stock browser, dolphin HD) and im a bit annoyed bc my phone restarted and I am thinking I SHOULD be able to view this!
So what do you want this phone for?? Do you want to add an extended battery.. BTW.. its going to make your phone really fat/ugly and defeat the purpose of the slim design. If so the droid may be more useful.. but be aware that HTC is not as polished as apple although they are definitely innovative.. Thus its only a matter of time before something else goes wrong. Do you want a phone that is comparatively overpriced but extremely simple.. can't do much to it but it is rather useful and it doesn't have a removeable battery (because it never needs a battery pull!) You can get an app to do anything and everything you ever dreamed on the droid w/o voiding the warrently!.. but it might also do more than you dreamed by forcing its self shut or sending your phone into restart mode or freezing it. You can do a lot with Apple aps (whatever apple allows you to do if you dont jailbreak).. but you might have to pay for it by ruining your warrently with jailbreaking or literally as many free apps on droid cost money on iphone.. So you decide what is important to you.. doing everything you could want with your android phone (and sometimes nothing as it is not the most reliable device) or several things on your simple iphone?? -
A STORY OF YOUR TROUBLED CUSTOMER
I write this story regretting two things. First the reputation that HP laptops had, is diminishing and second that I bought an HP laptop. (HP notebook G6-2201ax)
The story begins in an emotional and a typical Indian background in which there is an obedient child and his parents gift him an HP laptop after completing his graduation with good grades. I was very happy with the gift and the offers that came along (as it was Diwali time). The next day I left for pune (Maharashtra) with it for beginning a new career in a software company.
A little description of the events that took place before buying this laptop: Many of my friends and cousins had suggested me not to buy an HP laptop because of its low battery backup and heating problem. There was not a single person in my circle who was on HP’s side when it came to laptops. Still, (I guess this is where I started my journey full of mistakes. Don’t worry yet, you will understand what I mean as you read further) I bought this laptop thinking that the cool sense technology and the new AMD processor will prove all my family members and my friends wrong. But what happened was exactly the other way around.
Precisely ten days after getting my laptop from the dealer (Navjeevan computers, Jalgaon), when I tried starting it one evening, it gave an error “no boot device found”. I thought this was a serious hard disk issue and so I called up HP customer support the next day. They said that I will have to take my laptop to the nearest service center (that was in kothrud, pune).Now this is where the movie begins (which is very similar to a movie in which a common man enters a typical government office). As soon as I entered the service center I was made to fill a long enquiry form and made to wait in a queue. When my chance came, the engineer switched on my laptop, saw the error message and said that the hard disk will have to be replaced (he said it so spontaneously that I guess he didn’t really try to understand the problem. It wouldn’t have mattered to him anyway, as it’s the company that bears the cost of replacing the hard disk and not him. He just wanted to get this issue resolved as soon as possible).
After listening, I enquired, “what about my data?” There was a lot of important information in the laptop and I hadn’t even taken its backup as I was busy settling in the new work environment and also I didn’t expect the hard disk to crash on the 11th day itself. He said he was sorry and that the company has no policy for data recovery. I asked further if there was any way to get my data back. He replied that you may take it outside and try it with some external connector. So I took it to another laptop repair facility but the technique didn’t work out.
Disappointedly I took the hard disk back and told the engineer to replace it. He placed the order and told me to check after 4-5 days. After 5 days I called up the service center and no one answered. This went on for 2 days (and I had tried to call them at least 4 times a day and not during their breaks). Finally I had to go the service center myself (that is 25 km from where I stay currently. I had shifted to a new place after giving my laptop to the service center) and I got to know that the receptionist was on leave and so there was no one who had time to answer the call. (WOW. I have never seen such busy and dedicated people)
I somehow managed to find the engineer who was handling my case and asked him about the progress. He said that the new hard disk had arrived but even that had failed to start. (The next line he said was really shocking).He continued that the real problem was in the motherboard and now they would be replacing the motherboard that would take another 5-6 days.
ME: “How do I finish my work that is already delayed?”
HIM: He gave me a smile
ME: “Will someone would answer my call when I call up next time?”
HIM: He gave me a smile again
ME: “How you people define reliability of your product that cannot even work properly for 12 days.” HIM: He smiled yet again.
(OH MY GOD! I was shocked to see how a person can be so happy to hear about someone’s problem and especially when that person is actually his customer. My conclusion was that may be nobody cares here about any of their customer.)
Now some days passed and let me tell you that I gave my laptop to the service center on 15th December and by now Christmas was around the corner and New Year too was not far. These festivals did add up to the number of days required for replacement.
I was waiting for the motherboard and had already given the recovery discs to the service center, which the dealer had provided, along with the laptop. After 8 days I called up the service center to ask about the mother board (well this time I was expecting them to learn from their earlier mistake and call me when the mother board arrives or if there is any delay) and they said that it had arrived and they are trying to install the OS and drivers. But to add up to my bad luck (and HP’s hopeless support) the recover discs did not support the motherboard. Now it was the dealer with whom I had to converse. (I felt so alone, stuck between all HP’s “great” support team members. Now I understand how a common man might be feeling while being bullied in a government office).
Now people, it’s time for the actor, the dealer, who speaks but does nothing much to keep up to his words, to enter. While buying this laptop from him, I remember one particular thing he had promised: that he would lend his support even after my warranty expires. He also added that his customers still come to him after 5 years of buying laptop. (I felt proud on my decision of choosing the correct dealer .ANOTHER BIG MISTAKE!). So finally I called him up and of course he was very busy with his customers (well who am I then, till now I thought I was his customer too) and so he didn’t come on line. One of his subordinate spoke to me. I narrated my whole story to him and very coolly he asked me to get the laptop to the showroom. I shouted, “I am 400 km away from your showroom, how can you expect me to get it there. Don’t you trust your own company’s service center people? The laptop is with them for past 15 days.”
I guess finally he got back to his senses and started telling me some procedure which even the service center people didn’t know. He told me, some tattoo procedure was to be done to get the recovery disc working. I asked why you don’t speak to the HP service center people directly as I didn’t understand the procedure properly, but he replied that HP people don’t listen to them (My god. It sounds as if two school girls who have some ego issues talking to each other; VERY UNPROFESSIONAL). I still insisted that he should speak to the service center people (as there seems to be no other solution) and I gave him all the details including the engineer’s name who was looking after my case (UTKARSH, another out of this world, one-of-a-kind of person. I remember, during the process of getting my laptop repaired, he had promised me he will call after 1 day, but he didn’t call even after two days. Then, later sometime he said he will call me after 4 hours, the day came to an end but my wait never came to an end. The reason may be either his watch does not work properly or he simply doesn’t look at it. I guess this person and everyone in the service center needs a new watch).
The dealer lived up to my expectations and had not called up the service center engineer. But lucky me, now I got to speak to the head dealer. He repeated the same thing: that “the HP service center people don’t listen to us and we can’t do anything” (sounds so contradicting to what he had said while selling me the laptop).He gave me the regional coordinator’s(Maithili) contact number and also regional head’s e mail.
I was little relieved that finally I would be getting to speak with some high authority and with the R&D in progress on my laptop (I feel R&D is the correct term to describe what was being done with my laptop) the repair would be complete soon or rather I felt my troublesome days were about to come to an end (but……. in vain).So I called up Maithili and told her my story (feeling really hopeful). She added the manager of the service center to our conversation (conference call) and told him to repair my laptop and give it back in 7 days max. I was stunned to hear that. She said it very confidently and as if she was doing the very correct thing. I guess she did not realize that she was adding 7 days to the earlier 15 days and bringing the total to 22 days now. So, I asked who is going to pay for my work that have been delayed or in some cases cancelled due to unavailability of laptop. She didn’t bother to notice this and just went ahead saying that “we are sorry for it and you will get your laptop in 7 days.” I asked again “what about my work?” She replied with same words that I will get my laptop in 7 days and shirish (who is the manager of the service center like an obedient employee) just agreed to whatever Maithili was saying. Now they ordered a new recovery media. (It was going to come from Singapore and of course add few more days to my despair).
Again like a helpless customer I had no choice but to wait……..
Nine days passed I didn’t get any call from them. Tired of waiting I called up the service center and asked for the engineer. (Well, I even have to pay my mobile bill. I am mentioning this to bring to your notice that I don’t have any privilege of calling up the HP service center free of cost).
Utkarsh came online and said that the recovery discs have reached the service center and they are now trying to install the OS and drivers. They still have some issues but they are trying. (Very good! That guy sounded so full of dedication and sincerity. At least from his words he did). The next day he called me saying that the laptop is ready (this was at 5:30 pm). I asked if I can come and collect it at 7:30pm; will the service center be open? He said yes, the service center timings are from 9 to 8. I travelled 25 km from my office to the service center and reached service center at 7:33 and found it closed. I tried calling up Maithili about this harassing and frustrating behavior but she was unavailable. So I messaged her. She called me after some time and started the conversation with saying that the service center engineer will come and deliver the laptop anywhere I ask. (Didn’t seem like compensation at all). At this stage I didn’t want any favors from the people and company where even higher authorities do not stick to their word. I said “please spare me your favors and just tell me the exact timings of the service center and I will go collect it myself.” She told me its 10 to 6. Then I asked if these are the timings then why 9 to 8 is printed outside the service center door. Of course she did not reply to that and changed the topic.
My next question was, “how you define the reliability of your product when it stops working on the 11th day (and that too its motherboard has some problem)”. She said HP has a very big market share and blah blah blah…… I continued, now consider my laptop and define reliability. She said sometimes we face this kind of peculiar issue but we do resolve them. (Resolve them taking their own sweet time!). I said, “Ok, accepted that your product is reliable but what about your service. When your engineers were doing their research on my laptop, no one even had the courtesy of offering me a stand by laptop” (forget the compensation). She just ended the conversation saying “we are sorry” and asked again if I wanted my laptop delivered anywhere. I ended the conversation by pleading not to send the laptop anywhere because there are high chances that the engineer might goof up and add up to my problems somehow. I would come and take it from the service center myself.
Next day, even after pleading not to send my laptop with anyone and specifically saying that I would collect it myself, the service center people sent it with their field engineer. (This is the limit of bad coordination. How can you do something exactly opposite of what you were asked to?). In the evening I got a call from the field engineer, I told him where I was and finally I got my laptop. (Phhhhhheeeeewwwwwww)
What led to this series of events? If only I had listened to my cousins and friends, this would have never happened. I pray no other person has to go through all this.
I feel all this could be avoided, if the service center people had given me a new laptop on 5th or 6th day and continued their R&D on the original laptop indefinitely(why only 1 month. Keep doing it till time ends). Now you would say that it is against company’s policy or some other legal issues might not allow you to do so. But what is the use of such kind of policy where the customer has to face so many problems.
Every morning I get up, I pray that my laptop should not face some problem again in the near future.
To conclude, your regional manager and your service center people are very confident about the product’s reliability and the service they offer (the reception at the service center had something printed on the wall saying HP is awarded the best service prize for 2011.SERIOULSY! I guess I should forward this feedback to them also.) So how about increasing my laptop’s warranty? Can you people do that with your confidence in your product? I don’t want to mention the amount of work I have lost or have been delayed, my phone bills, unnecessary travel expenses, priceless time etc…
I hope this mail reaches the right authority and they reply to this helpless customer who has no other choice but to wait.
This is not the end. After two days I see that my windows 8 is not activated. The process of coming to a solution is still going and god only knows when will I get my laptop working properly.
After the incident (that actually still continues) I would like put forward my demands:
Replace my laptop and give me a new one.
Extended warranty
Compensation for mobile bills,travel expenses,work loss, time wasted etc.
Compensation for data loss
Monetary compensation
Mental disturbance and distractionHello pratik_Jain429,
I am going to forward this thread to the appropriate team for review. Someone should be in contact with you in regards to your issue.
Contact will be made through the forums private message feature. You can check your private messages by clicking on the small envelope icon next to your name in the upper right hand corner once you have logged in.
If I have helped you in any way click the Kudos button to say Thanks.
The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
- Friendship is magical. -
MY BAD EXPERIENCE WITH CHAT AND VISION
In my personal e-mail I received publicity inviting me to purchase a Skype credit gift card. I thought it was a nice offer and I happened to have a friend that had the need and could use such a gift. I procedeed to purchase a $10 dollar gift card, I did the transaction from Colombia and sent it to my friend in the US. Shortly after the purchase I received a message warning me that my order was being under security scrutiny. I found it unexpected and unjustified (Is my $10 dollar order a security risk of some sort?), but I thought that maybe it was because it was an international order, and I understand the need for security in online transactions, so I decided to not worry, trusting in the spotless service that I have had from Skype up to that point. At that moment I noticed that the one providing the service was no Skype but Chat And Vision (whose website, by the way, looks far less friendly than Skype's).
Then I received an Email telling me that the order has been rejected. No justification, no explanation. Just a politely worded but most unhelpful and uninformative e-mail. It made a point of telling me that they didn't retain the payment, yet my card was charged and no refund has been made so far. I replied the e-mail asking for a reason, and how to get a refund. I received the automated reply telling me that somebody would contact me the next day. It's been a day and no reply so far.
Searching online I found mine was only one in a long list of blunders and poor service from Chat And Vision. The complains on forums and online outnumber the claims of good service. Mine is a very small case compared to other complains I have read about. It was a small purchase for a smal amount, but it turned into an unexpectedly unpleasant experience for something that should have been a simple purchase ( Am I really such a security risk that I can't be allowed to place an order for a gift card?)
In the end I feel that I was snared into a trap with that offer. I trusted, I paid, didn't receive the goods, haven't yet received the refund, my friend really needed that gift and had to do without, which caused him inconvenience, my high regard from Skype has been tarnished, and I'll hesitate to make new purchases of Skype services in the future, if they keep being powered by Chat And Vision.Some updates: I received two e-mails from Chat And Vision, regarding my two questions as to why my order was rejected and how to get my money back. These are the answers:
The first one (Ticket ID: PBF-650-80186), says: "Thank you for your email. Firstly, apologies for the inconvenience this may have caused to you. Unfortunately, due to security reasons I am unable to divulge this information. However, should you wish to make another purchase with us again, we will try to process your new order instead".
Polite but uninformative. Notice that beyond an unfocused general apology it does not acknowledge any problem nor does pledge any improvement, just a vague statement that they may allow me to use it's service again if I choose to try (not exactly reasuring).
A second answer to a second e-mail says: (Ticket ID: SVN-701-71147) "Thank you for your email, please be assured the money will be refunded back to you."
That's all. Again polite but no useful information, just a vague assurance of refund, somehow, someday into the indefinite future. If it happens I'll post it here but I'm not holding my breath.
Reading other answers from Chat and Vision posted online here and on other forums dealing with their service, there appears to be a pattern of politeness, vageness, refusal to acknowledge problems and absence of a pledge to improve. Their costumer care seems designed to placate the user without promising to get better, and is so devoid of helpul attitude that it makes me believe that their messages are redacted by a software program, and consumer complains never reach any administrative person. I might be wrong but the doubt has been sown which is a shame. Up until now I was very vocal on my praise for skype, recomending it to family and friends as a very useful and good service, but this experience with Chat and Vision, and my discovery of their costumer service history online, has set me thinking about looking for alternatives to Skype, and certainly has dissuaded me to recomend Skype to anyone ever again,or at least while their sales are still managed by Chat And Vision, or at least while Chat and Vision continues its customer service attitude, polite on the surface but haughty and unhelpful underneath.
If there are new updates I might post them here, but for now I will not pursue the matter further since the amount involved was small and I see no point in sending more e-mails to Chat and Vision. I just feel bitter that the great service that I felt was Skype has ben tarnished by this experience. Just some final thoughts:
I do not complain that my order was scrutinized by security reasons, I understand the risk of illegal activity on online transactions, and the need of online companies to be careful, but the process Chat and Vision used seemed overly unconcerned for the confort of the consumer. It took around a full day for my order to be scrutinized and then rejected, which did let me for a long time in the dark not knowing if my gift would reach the friend I wanted to give it to. This is 2014, does Chat and Vision not have the tecnology to do a better and faster process? Do they scrutinize online orders by hand? I have read more cases similar to mine here on this forum, which to me implies that Chat and Vision are overly and unnecessary zealous on their security procesess. ( Also it is jarring that they seem to consider their clients to be criminals, for no reason at all and with no opportunity to contest the charge.)
If they are going to reject a transaction on security reasons, why not do it before the payment is processed, not after, which can be stressful to the consumer that gave the money and didn't receive what was advertised, for no real reason. Seems to me there is a mistake in the way the system is set, or there is a clear disdain of what the client might think or feel.
I think that's all. Thank you if you went all the way thru this overly long rant. If you are a consummer beware that when you buy services from Skype, you are not buying from Skype but from somebody else and that somebody else does not have a spotless record. If you are an administrative person from Skype or Chat and vision, I hope you eventually prove me wrong about your unconcern for the welfare of the consumer. My experience so far is not encouraging but that may change.
Have a good one. -
TS2570 I think I may be having a similar "grey screen" issue?
But I'm not sure. my Mac appears to boot as normal up to the log in screen. I select either account and enter the correct password and then nothing! The only thing I have is the default wallpaper and the pointer. The pointer moves about the screen like I'd expect it to. There are no error messages or spinning pinwheels just the default wallpaper. As for my attempts to solve the problem I haven't tried anything but holding the power button and shutting it Mac down. Any ideas on how to resolve the issue?
******update******
I tried to reboot in safe mode (shift, command, v) and got the same results. I got to the log in screen and after I entered my password nothing! -
Grey screen issue when starting it up
i safe booted first and it gave a diskos2 i/o error. i shut it down and resetted the NVRAM/PRAM, after that i started it up from the OS disc and started to install the OS, it gave an installation error, i then tried to do a clean install by erasing the HD but the HD does not show up in disc utilty at all, now im unsure in what to do
Hello, I am also experiencing this problem, particularly on mail startup, but it can happen any time. Thanks Mulder, I have tried your suggested sequence, and I thought it was helping, but the problem has recurred. If by chance you think this is a different problem than awaiti describes, please let me know, I do not want to intrude on the thread.
To summarize, over the past week or so, Mail (for me) has become unstable to the point of not being usable. No software updates had been applied on my Macbook for several weeks, until today (10.5.5), but I notice no difference in behavior after applying the 10.5.5 update. Mail starts then begins dragging the system down, finally ending up with the spinning beachball wait cursor. I have Mail's activity window "on", as well as Activity Monitor, to see if anything unusual is going on. Activity Monitor, when and if it gets any operating time, shows Mail "not responding". It gets so bad that other applications begin to show "not responding" and even Force Quit (cmd-opt-esc) takes forever to respond.
Some things to note:
1. If I do not start Mail, the system runs fine, applications respond normally.
2. When Mail goes in the weeds, other applications also go unresponsive, so I can only assume that Mail is consuming so much resources other cannot execute. (This include Activity Monitor... when Mail runs crazy, I cannot even see what other system processes are taking up CPU time.)
3. If and when I actually get Mail to Force Quit, Activity Monitor shows that the "spindump" process continues taking over 10% CPU time for up to a minute after Mail terminates.
4. I can successfully use the MobileMe webmail with no problems, so the email and folders on the server must be okay. But I prefer the Mail client.
Hope this information helps someone with insight suggest a course of action.
Thanks!
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