Guest VLAN cannot ping gateway

Hi Sir,
     I have an issue wherein my guest vlan cannot ping its gateway thus it cant go through the web auth page. I have been given an ip address with corresponding gateway, subnet and dns for the guest vlan. I have allowed all the vlans in the trunk port for wlc and ap connection.
     wat do you think is the problem? hope you could help on this.
thanks.
Regards,
Neri

Hi Neri
The way this should work is that the client connects to the guest network and gets an IP address from DHCP. The DHCP configuration should include the default gateway and must include a DNS address.
When the client opens a web browser the browser tries to connect to the configured home page. This means that a DNS lookup is sent out and the controller intercepts it and forwards it on. Providing there is a response from the DNS server the controller will cause the client browser to re-direct to the web authentication login page.
It is therefore essential that the controller can see the DNS server. Forget the PING for now - DNS is a must. You can prove the rest of the system by ensuring the guest client has an IP address. Open the client browser and try and connect to http://1.1.1.1 (assuming your virtual interface on the controller is 1.1.1.1). If you get re-directed to the web authentication login page then the issue is a DNS issue.
Regards
Roger

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    Hi Scott
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    GigabitEthernet0/0         unassigned        YES    NVRAM     administratively  down down
    GigabitEthernet0/1         183.x.x.x             YES    NVRAM     up                         up
    GigabitEthernet0/2         10.10.1.254       YES    NVRAM     up                         up
    NVI0                                 183.x.x.x             YES    unset          up                         up
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    Codes: L - local, C - connected, S - static, R - RIP, M - mobile, B - BGP
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           N1 - OSPF NSSA external type 1, N2 - OSPF NSSA external type 2
           E1 - OSPF external type 1, E2 - OSPF external type 2
           i - IS-IS, su - IS-IS summary, L1 - IS-IS level-1, L2 - IS-IS level-2
           ia - IS-IS inter area, * - candidate default, U - per-user static route
           o - ODR, P - periodic downloaded static route, + - replicated route
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    C        183.x.x.x/25 is directly connected, GigabitEthernet0/1
    L        183.x.x.x/32 is directly connected, GigabitEthernet0/1

    Hi Chris,
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     Host Name . . . . . . . . . . . . : krogh01
     Primary DNS Suffix  . . . . . . . : Krogh.local
     Node Type . . . . . . . . . . . . : Hybrid
     IP Routing Enabled. . . . . . . . : No
     WINS Proxy Enabled. . . . . . . . : No
     DNS Suffix Search List. . . . . . : Krogh.local
    Ethernet adapter Inside:
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     Description . . . . . . . . . . . : HP NC7760 Gigabit Server Adapter
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     Subnet Mask . . . . . . . . . . . : 255.255.255.0
     Default Gateway . . . . . . . . . : 10.0.0.1
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    Microsoft Windows [version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. Alle rettigheder forbeholdes.
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       Nodetype . . . . . . . . . . . . . . . . . . : Hybrid
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       WINS-proxy aktiveret . . . . . . . . . . . . : Nej
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       Automatisk konfiguration aktiveret . . . . . : Ja
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       IPv4-adresse . . . . . . . . . . . . . . . . : 10.0.0.113(Foretrukken)
       Undernetmaske. . . . . . . . . . . . . . . . : 255.255.255.0
       Rettigheden opnået . . . . . . . . . . . . . : 12. december 2014 03:15:59
       Rettigheden udløber. . . . . . . . . . . . . : 19. december 2014 08:05:30
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       DHCPv6 IAID . . . . . . . . . . . : 247480277
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    ace
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    John B

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    IP Netmask....................................... 255.255.255.0
    IP Gateway....................................... 10.30.72.1
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