GW V2.0.4 shows user offline when they are really online?

I have just upgraded our GW messenger from V1 to V2.0.4. I have just one issue with one user(A). user(A) has user(B) added to her contact list but user(B) shows offline even when user(B) is online. I have no problems talking to user(B) nor does anyone else. User(B) also shows that user(A) is online but not vice versa. User(A) always has to wait for user(B) to start a conversation. I have tried deleting, adding user(B) for user(A), i've uninstalled/reinstalled the client and have had no luck. I know something like this was posted a while back but I was wondering if anyone has any ideas/suggestions or even the answer for the fix?

sfulcher,
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