Had the same issue at best buy yet again
I traded in another game today and yet again did not receive my additional 10%. Why does this not get automatically included once my information is put in? Instead, employees have to search for it and clearly they don't know how to do it. It's so frustrating when you pay for a service and don't get what you pay for because of a flawed system
Hi Kcorai87,
While I definitely thank you for your repeat business in trading in games at Best Buy, I’m very sorry to hear that you’ve encountered issues not only once, but possibly a few times! Receiving your Gamers Club Unlocked (GCU) benefits when trading in games should be pretty straight forward, so I regret hearing that your benefits may have been missed during your recent visit.
As long as your My Best Buy membership information is added to the trade-in transaction, you should receive the extra bonus benefits if you’re a GCU member. While it sounds like your personal information was captured during the trade-in, your My Best Buy membership may have been missed. To research this further, I’ll be sending you a private message requesting some additional information.
I’ll be contacting you shortly, so keep an eye out!
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message
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sheritah_vzw
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