Hanging synchronization sessions

We just have another problem - 2 users are facing "server busy" message when trying to synchronize using MSync. I just found out that there are some hanging sync sessions which are probably blocking the synchronization (their duration is few thousand seconds and I'm not able to kill them from mobile server). I restarted the OL server so the freezing sync sessions were killed, but when users try to synchronize after the restart, the result is the same - they get "server busy" message and their sessions remain in the active sessions list forever.
The server is 10gR2 and the clients are both PPC2003 XScale. The In queue and error queue are empty.
Anybody has an idea what should I try to solve this kind of problem?

Oracle response on the SR was
This might be due to Bug 5553375 SYNCHRONIZATION HANGS BETWEEN SENDING AND RECEIVING PHASE.
According to the bug 5553375, this might be because of the file_size during sending and receiving phase. The default value of
RESUME_FILE_SIZE is 16MB sync session failure might occur when it reaches this l
imit. So suggest to increase the value to higher value. can increase slowly also
as first use 256, if the issue occurs, can increase to 512, which is the file s
ize
In webtogo.ora under [CONSOLIDATOR] section set the value as RESUME_FILE_SIZE=256 (or 512).
After changing restart the mobileserver.
Enable tracing in both server and client as below
At the Server :
1. Stop the server.
2. Set trace level ALL and trace type RESUME for the Global and the Sync
components in webtogo.ora. Other component logs can disabled.
e.g.
GLOBALLogger=TRACE_LEVEL=ALL|TRACE_TYPE=RESUME|TRACE_DESTINATION=TEXTFILE|TRAC
E_FILE_SIZE=15
SYNCLogger=TRACE_LEVEL=ALL|TRACE_TYPE=RESUME|TRACE_DESTINATION=TEXTFILE|TRACE_
FILE_SIZE=15
3. Start the Mobile server
4. When the problem is reproduced, collect the following :-
- err.log
- log files under GLOBAL
- log files under SYNC
- details for the sync session as shown by the Mobile Manager. the
Compressed Byte count. (this session shows a success on the server side)
At the Client:
1. set debug=1 in polite.ini under the [SYNC] section
2. When the error occurs, upload the following files
- timeout_err.txt
- debug*.txt
Please note that the timeout_err.txt file will be created only if there were any errors during the receive phase.
Apart from this, for your information, one of the customer had similar issue and was resolved when they upgraded RDBM
S from 102020 to 102030.
Hence, let me know the possibility of upgrading the database.
this suggests that there may be a limiting factor on the file transfer (did not help in terms of our problem, burt since we fixed the PDA hanging by a re-build, i do not have a case to trace at the moment)
We have found that sessions hanging on upload are always hanging on C$SEQ_CLIENTS_PI, so pretty sure it is client side corruption/bug
on download the problem tends to be a disconnect, in which case the server session finishes, but the client hangs (as it has not recieved an end message) - we deal with that via comms timeout. In most cases the large the download, the more likely failure, but this seems more related to server side query time to select the data for streaming to the client, rather than the actual volume of the data

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    ocspd     7823           root    7u  IPv4 0xffffff803310d6c0      0t0    TCP 172.20.1.73:59014->172.20.5.7:443 (CLOSE_WAIT)
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    ocspd     7823           root   18u  IPv4 0xffffff802e8afa40      0t0    TCP 172.20.1.73:58867->172.20.5.7:443 (CLOSE_WAIT)
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    ocspd     7823           root   20u  IPv4 0xffffff803317dc20      0t0    TCP 172.20.1.73:58885->172.20.5.7:443 (CLOSE_WAIT)
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    ocspd     7823           root   22u  IPv4 0xffffff8033141320      0t0    TCP 172.20.1.73:58871->172.20.5.7:443 (CLOSE_WAIT)
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    ocspd     7823           root   75u  IPv4 0xffffff803314e4e0      0t0    TCP 172.20.1.73:59148->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root   76u  IPv4 0xffffff8033172320      0t0    TCP 172.20.1.73:59052->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root   77u  IPv4 0xffffff802f6c5de0      0t0    TCP 172.20.1.73:59095->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root   78u  IPv4 0xffffff803443f4e0      0t0    TCP 172.20.1.73:59064->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root   79u  IPv4 0xffffff8034443500      0t0    TCP 172.20.1.73:59082->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root   80u  IPv4 0xffffff8033169320      0t0    TCP 172.20.1.73:59068->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root   81u  IPv4 0xffffff8034622de0      0t0    TCP 172.20.1.73:59130->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root   82u  IPv4 0xffffff8034629de0      0t0    TCP 172.20.1.73:59119->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root   83u  IPv4 0xffffff802e8bba40      0t0    TCP 172.20.1.73:59054->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root   84u  IPv4 0xffffff8033131500      0t0    TCP 172.20.1.73:59061->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root   85u  IPv4 0xffffff8033139de0      0t0    TCP 172.20.1.73:59071->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root   86u  IPv4 0xffffff8033163de0      0t0    TCP 172.20.1.73:59058->172.20.5.7:443 (CLOSE_WAIT)
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    ocspd     7823           root   89u  IPv4 0xffffff803310a4e0      0t0    TCP 172.20.1.73:59080->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root   90u  IPv4 0xffffff802e8ba4e0      0t0    TCP 172.20.1.73:59115->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root   91u  IPv4 0xffffff802e8bec20      0t0    TCP 172.20.1.73:59085->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root   92u  IPv4 0xffffff802e8bd6c0      0t0    TCP 172.20.1.73:59094->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root   93u  IPv4 0xffffff802f6bb6c0      0t0    TCP 172.20.1.73:59138->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root   94u  IPv4 0xffffff802e8b16c0      0t0    TCP 172.20.1.73:59117->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root   95u  IPv4 0xffffff8033130de0      0t0    TCP 172.20.1.73:59103->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root   96u  IPv4 0xffffff8033104160      0t0    TCP 172.20.1.73:59134->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root   97u  IPv4 0xffffff802e954fa0      0t0    TCP 172.20.1.73:59104->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root   98u  IPv4 0xffffff8033149fa0      0t0    TCP 172.20.1.73:59135->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root   99u  IPv4 0xffffff803312f880      0t0    TCP 172.20.1.73:59114->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root  100u  IPv4 0xffffff802e9cc4e0      0t0    TCP 172.20.1.73:59140->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root  101u  IPv4 0xffffff8034620320      0t0    TCP 172.20.1.73:59150->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root  102u  IPv4 0xffffff803310ec20      0t0    TCP 172.20.1.73:59120->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root  103u  IPv4 0xffffff802e9b6320      0t0    TCP 172.20.1.73:59116->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root  104u  IPv4 0xffffff802e9cfde0      0t0    TCP 172.20.1.73:59126->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root  105u  IPv4 0xffffff8033131c20      0t0    TCP 172.20.1.73:59127->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root  106u  IPv4 0xffffff803317aa40      0t0    TCP 172.20.1.73:59183->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root  107u  IPv4 0xffffff802f6bcc20      0t0    TCP 172.20.1.73:59129->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root  109u  IPv4 0xffffff8033162fa0      0t0    TCP 172.20.1.73:59144->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root  110u  IPv4 0xffffff8033144500      0t0    TCP 172.20.1.73:59156->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root  111u  IPv4 0xffffff802e998500      0t0    TCP 172.20.1.73:59158->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root  112u  IPv4 0xffffff803312f160      0t0    TCP 172.20.1.73:59154->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root  113u  IPv4 0xffffff80330f8160      0t0    TCP 172.20.1.73:59185->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root  115u  IPv4 0xffffff8033174de0      0t0    TCP 172.20.1.73:59177->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root  116u  IPv4 0xffffff802f6c2c00      0t0    TCP 172.20.1.73:59187->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root  117u  IPv4 0xffffff803314ade0      0t0    TCP 172.20.1.73:59172->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root  118u  IPv4 0xffffff8034441880      0t0    TCP 172.20.1.73:59164->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root  119u  IPv4 0xffffff803317d500      0t0    TCP 172.20.1.73:59179->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root  120u  IPv4 0xffffff803316a160      0t0    TCP 172.20.1.73:59173->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root  121u  IPv4 0xffffff80346226c0      0t0    TCP 172.20.1.73:59196->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root  122u  IPv4 0xffffff802f6c6c20      0t0    TCP 172.20.1.73:59170->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root  123u  IPv4 0xffffff803310ac00      0t0    TCP 172.20.1.73:59206->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root  124u  IPv4 0xffffff80331636c0      0t0    TCP 172.20.1.73:59239->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root  125u  IPv4 0xffffff80331306c0      0t0    TCP 172.20.1.73:59242->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root  126u  IPv4 0xffffff801434f160      0t0    TCP 172.20.1.73:59215->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root  128u  IPv4 0xffffff8033144c20      0t0    TCP 172.20.1.73:59208->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root  129u  IPv4 0xffffff8033102c00      0t0    TCP 172.20.1.73:59209->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root  130u  IPv4 0xffffff80331604e0      0t0    TCP 172.20.1.73:59233->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root  131u  IPv4 0xffffff803461f4e0      0t0    TCP 172.20.1.73:59210->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root  132u  IPv4 0xffffff803313a500      0t0    TCP 172.20.1.73:59211->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root  133u  IPv4 0xffffff8033150160      0t0    TCP 172.20.1.73:59218->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root  135u  IPv4 0xffffff802e03e500      0t0    TCP 172.20.1.73:59213->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root  136u  IPv4 0xffffff80330f8880      0t0    TCP 172.20.1.73:59214->172.20.5.7:443 (CLOSE_WAIT)
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    ocspd     7823           root  138u  IPv4 0xffffff802e8be500      0t0    TCP 172.20.1.73:59234->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root  140u  IPv4 0xffffff802e9524e0      0t0    TCP 172.20.1.73:59235->172.20.5.7:443 (CLOSE_WAIT)
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    ocspd     7823           root  144u  IPv4 0xffffff803316bde0      0t0    TCP 172.20.1.73:59225->172.20.5.7:443 (CLOSE_WAIT)
    ocspd     7823           root  145u  IPv4 0xffffff802e03dde0      0t0    TCP 172.20.1.73:59232->172.20.5.7:443 (CLOSE_WAIT)

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    nsnainit: inf->nsinfflg[0]: 0xd inf->nsinfflg[1]: 0xd
    nsnainit: "or" info flags: 0xd     Translations follow:
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         NA disabled remotely for this connection
         NA services unavailable on both processes - negotiation not needed
    nsnainit: "or" info flags: 0xd     Translations follow:
         native service(s) is (are) wanted
         NA disabled remotely for this connection
         NA services unavailable on both processes - negotiation not needed
    "and" info flags: 0xd     Translations follow:
         native service(s) is (are) wanted
         NA disabled remotely for this connection
         NA services unavailable on both processes - negotiation not needed
    nsopen: global context check-in (to slot 11) complete
    nsopen: lcl[0]=0x7fe9ff, lcl[1]=0x12003, gbl[0]=0x7e3f, gbl[1]=0x2001, tdu=32767, sdu=8192
    nsdo: cid=11, opcode=65, bl=0, what=0, uflgs=0x0, cflgs=0x2
    nsdo: rank=64, nsctxrnk=0
    nsdo: nsctx: state=7, flg=0x4200, mvd=0
    nsdo: nsctxrnk=0
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    nsevreg: sgt=0, evn=1, evt[2]=0x0
    nsevreg: begin notification process for 11
    nsevreg: rdm=0, sgt=0, evt[0]=0x20, [1]=0x20, [2]=0x0, nrg=0
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    nsevwait: 0 pre-posted event(s)
    nsevwait: waiting for transport event (1 thru 11)...
    nsevwait: 1 newly-posted event(s)
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    nsdo: nsctx: state=14, flg=0x4204, mvd=0
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    nsprecv: tlen=262, plen=262, type=1
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    nsconneg: vsn=311, gbl=0x1, sdu=2048, tdu=32767
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    nttctl: entry
    nttctl: Clearing non-blocking mode
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    nsevwait: 1 posted event(s)
    nsglhe: entry
    nsglfc: Assume establishing a connection: look for SID
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    nlpcaini: arg[1] = (LOCAL=NO)
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    nlpcaini: env[6] = ORACLE_BASE=/ddddddd/app/product
    nlpcaini: env[7] = LC__FASTMSG=true
    nlpcaini: env[8] = CGI_DIRECTORY=/var/docsearch/cgi-bin
    nlpcaini: env[9] = LOGNAME=ddddddd
    nlpcaini: env[10] = TMP=/lisatmp
    nlpcaini: env[11] = USER_NLS_LANG=Finnish_Finland.we8iso8859P1
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    nlpcaini: env[13] = LOCPATH=/usr/lib/nls/loc
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    nlpcaini: env[15] = LDR_CNTRL=MAXDATA=0x20000000
    nlpcaini: env[16] = DOCUMENT_SERVER_MACHINE_NAME=localhost
    nlpcaini: env[17] = USER=ddddd
    nlpcaini: env[18] = AUTHSTATE=files
    nlpcaini: env[19] = TNS_ADMIN=/ddddddd/app/product/9.0.2/network/admin
    nlpcaini: env[20] = DEFAULT_BROWSER=netscape
    nlpcaini: env[21] = DISPLAY=cccc:0.0
    nlpcaini: env[22] = SHELL=/usr/bin/ksh
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    nlpcaini: env[26] = HOME=/home/ddddddd
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    nlpcaini: env[28] = MAILMSG=[YOU HAVE NEW MAIL]
    nlpcaini: env[29] = ORACLE_HOME=/oracle9/app/product/9.2.0
    nlpcaini: env[30] = ITECONFIGSRV=/etc/IMNSearch
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    ntpcon: toc = 1
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    ntpwr: entry
    ntpwr: exit
    ntpwr: entry
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    ntprd: entry
    ntprd: exit
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