Have questions? We have answers! Jan .11, 2011 Expert Day

Thank you for coming to Expert Day – the event has now concluded.  
To learn about future HP Expert Day events, click here.
On behalf of the Experts, I would like to thank you for coming to the Forum to connect with us.  We hope you will return to the boards to share your experiences, both good and bad.
We will be holding more of these Expert Days on different topics in the months to come.  We hope to see you then!
+++++++++++++++
Welcome!
We are glad you came to Expert Day.  There are more than 150 experts available to share their insights with you.
How the event will work:
Our team of experts will be monitoring the printer and all in ones, notebook, and desktop boards and jumping into the conversation to tackle your toughest questions.
You can easily recognize our experts out on the Forum.   If they have the label “Pro” under their names, they are HP employees. If they have the word “Expert” under their names, they are people that are very knowledgeable but who are not employed by HP.   
If you have specific product questions, the more information you give us the better we will be able to assist you.  Having your exact model number, any error messages, what operating system version are you running, and any recent hardware or software changes will go a long way in helping us solve your problem.  The experts may need to get some more information from you so please subscribe to the conversation, and an online conversation will be born.
While we do have experts from around the world, many of them are located on the west coast of the United States. As a result, you will likely see more replies during normal waking hours in the United States, however many of our experts are even planning on logging in to help you from their homes!
Expert Day will also be taking place on the Commercial, Simplified Chinese, and Korean forums.
So, please join the conversation. This is your chance to connect with the best and brightest minds at HP for free.  Whether you own a Photosmart printer, HP Envy notebook or an HP home desktop computer, there has never been a better opportunity to learn about your product.
We look forward to hearing from you!
I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.

MemphisBelle wrote:
Dear Mr. Matthews:   The time frame was noon on the 11th to noon on the 12th.  Yes, that's 24 hours, all right.  But wouldn't a lot of people have thought it would encompass workdays on the 11th and 12th?  (8  - 5,  etc)
Had I known the clock started ticking at 1200  hours on the 11th and stopped at 1200 hours the 12th, I might have received some assistance.
The "Expert Days" event are held a few times a year and bring in an extra hundred or more experts from HP and other areas.  While there are more experts on hand on these days (and more people here posting questions) the forums are open 24/7/365.  There are experts here every day answering questions.  But if you do not post a question you will not get a reply....
Find an appropriate sub forum for your topic and look near the top of the page for suggestions on how to ask good questions.  Provide plenty of details of the issue including your computer or printer model, what operating system and what exactly the issue you have, including any error messages.
Bob Headrick,  HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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