Hello iphone users, I have a situation here.. I have an Iphone 4G that 2 days ago displayed the black screen with de apple logo, ive done the recovery mode over and over in diferente pcs(windoes, mac) and none seem to aknowledge the device, what to do???
hello everyone, as I have stated above, I have an Iphone 4G realtively new, just 3 months of use. I've never dropped it, nor got it wet. The problem is that the screen just one day went black and displays the apple logo, when I do the recovery mode everyway possible the screen shows the itunes link but the pc doesn't acknowledge it.. I've tried on many pcs (windows and mac) and none respond because the device is not shown on itunes it just says "driver not found"
please what to do???
Call Apple Customer Relations - 1-800-275-2273. Ask politely & firmly that you want to be transferred to Customer Relations. Tell them exactly what you stated in your post.
GOOD LUCK!
These are user-to-user forums where everyday folk (volunteers) post questions and offer answers (technical support) to each other.
Similar Messages
-
I am going to sell my second generation ipod touch, so i resetted it to factory defaults. It said it would take up to an hour, and i patiently waited. But when the black and white loading bar completed, the ipod went to the black screen with an apple logo on it. Sounds about right, right? But now, there is a processing circle on top of the logo, but the circle spins once, and stops at about halfway to the bottom. It just stays there, and about every half to one hour it becomes a white screen and starts all over again. (not the loading bar part, just the circle). I've tried holding the power and the home button, and it works, but it just goes back to the circle screen with the apple logo. HELP PLEASE?
Try:
- iOS: Not responding or does not turn on
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order. -
my i phone 3gs showing black screen with sillver apple logo before this happened i choosen delete iphone option plzz help me....plzzz
my i phone 3gs jst showing black screeen with appl e logo frm last 1 hour watto do...?
-
IPhone 3GS Crashes (gets Black Screen with White Apple Logo) Mid Phonecall
For the past week, when I make a phone call and use the speaker, after the call has lasted between 8 and 12 minutes; without warning, everything goes quiet and I get a black screen which displays the white Apple logo (the same as is displayed when you reboot your phone).
After a while, the phone comes back on, I’m not required to enter my SIM Pin and everything seems to work fine(ish) from then onwards.
I have done a reset, restore and resync in iTunes, but this still happens.
It does not seem to matter if the battery is 100% charged or not! I have tried a few battery recalibrations too!
I’ve also noticed a slight sluggishness since the upgrade to iOS4 (for example, when you receive a text message, click to view, there is a noticeable delay where the screen is blank (you can see the lines where messages should be) and then they appear/message opens).
Any ideas?
Cheers in advance.Hey Mac Beep Beep,
As did many out there on iOS4 release day, I plugged my iPhone into the PC, iTunes fired up, the software upgrade was found and installed.
Three iPhones updated in my household, all the same model (3GS 32Gb) and yet none of the others have had the same problems as mine.
On top of having the reboot during phonecall issue, my calendar (historic and future) was wiped, birthdays were added to the calendar from the information held in contacts however some (not all) were showing as a day earlier then they should be (even though they are correct in the contacts entry).
Just to clarify, when I tried to reinstall a verified version of the legacy backup (3x), I used iTunes to reset iPhone, re-active iPhone and restore said legacy back up. This failed in a spectacular way so I had to go back to an iOS4 back up.
Note: I had the problem of phone rebooting mid phonecall before I attempted a rollback to 3x.
Any further advice/ideas?
Cheers -
Hello, I can't turn my iphone 4s on, it just broke down and now there's just the black screen with the apple logo on it. So I connected it to itunes and tried to restore it, but than always the errors 1603 & 1611 appeared! please help me!!
You may have a faulty USB cable. Try another.
Make sure you are following the instructions in this procedure to the letter. Here they are, with emphasis on some easily overlooked requirements:
Disconnect the USB cable from the iPhone, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release only the Sleep/Wake button.
Continue pressing and holding the Home button while you reconnect the USB cable to the device. The device should turn on.Note: If you see the "low battery" screen, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again.
Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears (iTunes icon and USB connector) release the Home button.
If necessary, open iTunes. You should see the "recovery mode" alert ("iTunes has detected a phone in recovery mode").
Use iTunes to restore the iPhone.
If you do not see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Select the device in iTunes and choose "restore from backup".
If you still can't get it to work, you have done all you can and only Apple will be able to help. -
When updating my IOS 5.1.1 to IOS 6 and after the download completed the updating of the iphone couldn't be completed for unknown error and the device froze and all i have now is a black screen with an apple and a meter that shows no progress I can't switch off my iphone or do anything!!!
Hi,
I had a similar problem last week with my nice shiny 3 week old iPhone 6. I noticed the Apple logo was on the screen, but it did not progress like a normal boot up. I restarted the phone, and it showed the Apple logo, then a red screen then cycled back to the logo and kept looping. I got the phone to the iTunes connection stage by keeping hold of the power button and the home button until the apple logo appeared then kept holding the home button. iTunes recognised the phone, and wanted to restore, but this was unsuccessful because the phone would keep looping to the red screen and iTunes failed. After loads of Apple support, I was told it was a hardware failure, and like you I live more than an hour away from the store. None the less, I made an appointment with the Genius bods, and they replaced the phone. They said they had never heard of the problem, but really, take a look at these forums and you will see that it is a common problem and I suspect they are keeping it under wraps...
My issue is that as a disappointed customer with faulty goods, why should i have to stick to an appointment to get it replaced? What other store would you have to do this?
The "Genius" didn't even want to see the phone powered up before offering a replacement... Oh, and it turned out they didn't have the exact same model as a replacement so they were going to send me out of the store empty handed.... I kicked off BIG time, and they very reluctantly gave me a phone from the sales stock, rather than the repairs stock..
Not a happy Apple customer anymore, and I feel the more people who know about the lack of service and customer care the better. They need to get off there high horse and join the real world! -
my iPhone fell in the pool, I tried the whole rice thing. & It seems to only turn on show the black screen with the apple & some white lettering on top of the apple. What else can I do to get my iPhone to work again?
Time to take it to Apple and pay for an out of warranty replacement.
Allan -
I'm having trouble with my iPhone 4, but on the black screen with the I tune music circle with the charger below it. I just don't get it after I plugged to the computer and it's not working :.(
The screen is telling you to connect the iPod to your computer and restore via iTunes
iTunes: Restoring iOS software
BTW, this is the iPod touch forum -
I jailbreaked my iPhone 5 and now i don't want the jailbreak any more so i restored the iphone without iTunes and then it turned it self off and now its stuck on the black screen with the loading sign. So please how can i turn my iPhone on again?
I figured it out by pressing the home button and the off button but when i turn my phone on again it's not restored. And when i try to restore it with iTunes it has to update but i can't update my phone because it's jailbreaked but if i can't update it, it won't restore the phone.
-
radio no long works on 7th gen. it seems to load then shut down to the black screen with the apple on it. have tried resetting ipod - didnt work. thank you.
Try the other suggestions here:
iOS: Troubleshooting applications purchased from the App Store
Then try a restore. -
Help, got an iPad 2 and it will not turn on? Just got a blank screen with a apple logo. Tried restore (I.e. holding down both buttons for 10min) iTunes also does not recognise iPad when connected to mac?
If the device doesn't appear in iTunes, try using the steps in this article to force the device into recovery mode.
-
my iphone got wet and after letting it dry all i get is the black screen with the grey apple and a bunch of white writting, what do I do to fix it?
You can try and put it in a bag of uncooked rice for 5 days or so, but don't get your hopes up. If that doesn't work, you get an out of warranty replacement or buy a new phone.
-
While updating my MacBook Pro to the newest software, it froze with a grayish screen with a Apple logo and a frozen pinwheel right below it. What can I do to finish updating or to fix this problem?
We can't help you if you don't even know what you are installing. Never install anything if you do not know what it is. Installings through Software Update always have explanations which you should be reading to see if you actually need and/or want them.
That being said, it appears you attempted to upgrade to Mavarick. Although I am not positive.
Sorry, I am going to back out of this because I nor you know what it was you installed. Hopefully, someone else will chime in here.
GOOD LUCK! -
my ipod touch 4 gen. has a black screen with a apple and under it is a load bar that is empty and wont load
Try here:
iPhone and iPod touch: Frozen and unresponsive
iPod touch: Hardware troubleshooting -
okay so just as i was typing this the problem resolved itself, but when i went to charge my ipod i noticed ot stayed on the black screen with the apple for a good 10 minutes, so i pressed buttons furiously (!!) and the screen went white and then back on to the screen with apple again. this contiinued for a good 4 tries then eventually went on to my lock screen (which is the very beautiful dom howard not that you know who that is and i dont even know any of you so i dont know why im typing all of this out but i really enjoy typing it's an incredibly exciting past time of mine but unfortunately i havent used capital letters) just wondering if it will happen again
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
Maybe you are looking for
-
How to get current suspended message ID from context
Hi all, I'm trying to get the Suspended Message Id from my orchestration. I don't want to get the this inside the orchestration, because that I already know how to do it. I've search inside this forum and get a solution, but actually does not work.
-
Problem with opening adobe pdf page in Firefox 4 b10
The pdf pages do not display in the correct colours and when scrolling sections seem to dissapear as if there is masking taking place. If you print the document then the pages come out correctly. Is there a fix for this or would it be better to go ba
-
Dimension 1 Cost centre field is not able to edit in Incoming payment for Down payment Request
Hi Exports, I am facing an issue on selecting Cost centres in Incoming payment screen. Issue: While I am booking the payment entry for Down payment request, I am not able to select first Dimension cost centre in Incoming payment rows for down payment
-
JVA: CutBack for Balance Sheet Accounts
Hi all, We have some business requirements where for some specific processes we need to cuback the amounts regarding Pre-Payments or depreciation amounts of non-production assets (moveable assets like cars). The problem seems that those amounts are i
-
Error while connecting to SQL Server
hello guys ,I am getting a small probs when Itry to connect Sql Server. after code is complied, firstly,it can run,but secondly it can't run error is: Exception in thread "main" java.lang.nullPointerException