TS1363 while updating my IOS to IOS 6 the updating process couldn't be completed for unknown reason and my iphone has nothing but a black screen with an apple and a meter that shows no progess. it completely froze!
When updating my IOS 5.1.1 to IOS 6 and after the download completed the updating of the iphone couldn't be completed for unknown error and the device froze and all i have now is a black screen with an apple and a meter that shows no progress I can't switch off my iphone or do anything!!!
Hi,
I had a similar problem last week with my nice shiny 3 week old iPhone 6. I noticed the Apple logo was on the screen, but it did not progress like a normal boot up. I restarted the phone, and it showed the Apple logo, then a red screen then cycled back to the logo and kept looping. I got the phone to the iTunes connection stage by keeping hold of the power button and the home button until the apple logo appeared then kept holding the home button. iTunes recognised the phone, and wanted to restore, but this was unsuccessful because the phone would keep looping to the red screen and iTunes failed. After loads of Apple support, I was told it was a hardware failure, and like you I live more than an hour away from the store. None the less, I made an appointment with the Genius bods, and they replaced the phone. They said they had never heard of the problem, but really, take a look at these forums and you will see that it is a common problem and I suspect they are keeping it under wraps...
My issue is that as a disappointed customer with faulty goods, why should i have to stick to an appointment to get it replaced? What other store would you have to do this?
The "Genius" didn't even want to see the phone powered up before offering a replacement... Oh, and it turned out they didn't have the exact same model as a replacement so they were going to send me out of the store empty handed.... I kicked off BIG time, and they very reluctantly gave me a phone from the sales stock, rather than the repairs stock..
Not a happy Apple customer anymore, and I feel the more people who know about the lack of service and customer care the better. They need to get off there high horse and join the real world!
Similar Messages
-
I tried to download IOS 7.1.2 but my phone has been frozen on a screen with an apple and a bar that hasn't progressed for 11 hours I have an Iphone 5S
Hold down the home button and the power button for about 25 seconds or until you see the apple logo. Thats a hard reset and it should restart the phone and bring it back to the slide to unlock.
-
I tried to update my phone this morning, and now it is stuck on a black screen with an apple in the middle.
Press the Power button and hold it down until the computer turns off. Restart. Do you still get the same result? If so, then try booting into Safe Mode, then restart normally. A safe mode startup takes considerably longer than a normal one, so don't panic. You will also see a progress bar at the beginning.
-
My ipad2 is not responding..I want to restart it but i can get nothing but a black screen with only the apple logo and a small gear icon. It occasionally beeps but no other response. Any ideas as to what may be wrong and what I can do?
Try:
- iOS: Not responding or does not turn on
- If not successful and you can't fully turn the iPad fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order. -
my ipod touch 4 gen. has a black screen with a apple and under it is a load bar that is empty and wont load
Try here:
iPhone and iPod touch: Frozen and unresponsive
iPod touch: Hardware troubleshooting -
So, I got this problem with the black screen with a cable and the iTunes logo in it. I tried restoring it, but in the middle of the process, the iPhone turns off (and it is still connected to the computer) and I get an error message (1656). I already tryed the solution that I have to find the "hosts" file, but there's no "gs.apple.com" line to be deleted.
What do I do?I tried to do this at least 4 times! the iTunes is running the restore but at the end he's failed.. he say there is an error ! I think number -1.
-
T61 shows nothing but a black screen...
I'm working on a Lenovo T61 notebook, and shows nothing but a black screen with a cursor no POST no nothing. What could the solution to that? Please help it's agent...
take the out hdd first, and see what happens. Also you may want to take the ram out and then restart.
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft -
When I was updating my ipod touch to the new iOS last night it died and now I have nothing but a white screen. iTunes no longer recongnizes the device and it won't turn off when I hold the power button or when I hold the power and home screen button.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
ipad 4 frozen during update ios 8.1.3. - did anybody know how to restart (or reset) my ipad4 from black screen with white apple logo?
Hi there did you end up getting this resolved? I have the same exact same issue with my Ipad 4 when updating to 8.1.3....frozen on the apple logo. Tried resetting as advised by other users but just goes back to the same logo. Tried connecting to iTunes but device is not picked up at all. Left it over night to run flat hoping charging might kick start something....but when I put on the charger it shows the battery charge icon but won't actually charge it. It's really doin my head in trying to find a fix - cheers Morgan
-
My iPad downloaded ios 8 and all I get is an unresponsive black screen with the logo. And when I reset it it goes to the page where it says hello in a bunch of languages then I try to configure it and my screen once again goes black. HELP!
Hello Lesliegrande,
Thanks for using Apple Support Communities.
Please follow the troubleshooting in the article below to help resolve this issue where you are unable to update your iOS device.
If you can't update or restore your iPhone, iPad, or iPod touch
Take care,
Alex H. -
I am going to sell my second generation ipod touch, so i resetted it to factory defaults. It said it would take up to an hour, and i patiently waited. But when the black and white loading bar completed, the ipod went to the black screen with an apple logo on it. Sounds about right, right? But now, there is a processing circle on top of the logo, but the circle spins once, and stops at about halfway to the bottom. It just stays there, and about every half to one hour it becomes a white screen and starts all over again. (not the loading bar part, just the circle). I've tried holding the power and the home button, and it works, but it just goes back to the circle screen with the apple logo. HELP PLEASE?
Try:
- iOS: Not responding or does not turn on
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order. -
I don't know what's wrong with my 3GS. It only shows the black screen with white apple. Home button and turning the phone off then on doesn't seem to do anything.
Thanks Lucas,
I've tried doing that with no results. Same screen keeps showing. Maybe it'd be more helpful if I told you a bit more info. My phone was randomly playing music, and the voice control would also suddenly start without me touching the phone. Then I let the battery die and started to recharge when on the screen it indicated to plug into my computer/iTunes, I tried to restore but was getting an error message (can't remember what it said now). Battery died and now my current issue of the black screen with white apple. I'd love to be able to restore my phone but now its not showing as a device on my iTunes. HELP! Any other suggestions? -
What does a black screen with an apple symbol in the middle mean?
For 2 days my ipad has had a black screen with an apple symbol in the middle. I tried to reset but nothing happened. I can't even get it to power off.
Try and force your iPad into Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost. You may have to repeat the above many times. -
My iPhone 3gs is stuck on black screen with the apple logo, help
my iPhone 3gs is stuck on black screen with the apple logo, help
then get it replaced if that doesnt work or try to le tthe battery die and recharge
-
Why does say"To play the selected item, you must install a later version of the Adobe Flash Player. To download the Adobe Flash Player, go to the Adobe website." when I have the latest Version of it and it's just Black screen with no audio and Video? (Powerpoint Presentation 2013)
You asked your question on the wrong forum. Try one for the Flash Player
Maybe you are looking for
-
Hello Experts, when i select the "keep filter value" on the Net sales or when i select "select filtre vlaue " in the STRUCTURE it gives the <b>following error</b>. System error in program CL_RSR_RRKO_CACHE and form CREATE_NEW_FFID-01 You cannot c
-
Im having trouble printing in iphoto. When I try to print a picture from an Album I get the message No pages from the document where selected to be printed. I do select the picture in iphoto. What am I doing wrong? Victor Katkowski
-
Billing invoice idoc out to file server via ALE partner profile
Hi Folks, Can anyone tell me what partner profile I need to configure to have an INVOIC idoc go to a directory on the app server? Also I want to do this at the same time the invoice is physically printed. I do not want to do this in EDI as
-
OBIEE 11.1.1.6 not installing on RHEL 6
Hi, I'm not able to install OBIEE11.1.1.6 on RHEL 6.It says required packages are missing. I have installed all the necessary packages needed But still not able to succeed.Please Help me out. Thanks In Advance Janani
-
How to avoid overlapping of Table on another table in Adobe Form
Hi Experts , Can anyone tell me how to do this scenario,When I am inserting 3 flowable tables in Adobe form ,issue is one form is overlapping over another, All the internal tables has 10 records minimum. Requirement is after one table i