HELP APPLE HELP!!!!!!!!!!!!!
Ok...everytime i plug my ipod into my cpu it freezes at "do not disconnect" everytime and it still be frozen when i unplug it also. i tried resetting it and restoring it but it still freezes.My Cpu only reads it in disk mode but it does no good because it freezes my cpu sometimes too. do you think my hard drive is destroyed. sometimes it make a weird little screeching sound.do you think its because of not removing it safely?????Is there anything i can do from stop it from doing that???help apple help
If in fact you do restore the iPod and you are unable to get it working properly, or if you are unable to restore the iPod at all, your iPod may need to be sent in for service.
http://depot.info.apple.com/ipod
In the future, you want to make sure you ALWAYS eject your iPod before simply disconnecting the cable, as connecting improperly too often can crash the iPod's hard drive.
CG
Similar Messages
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Apple Mini DVI to Video Adapter is not working. Please Help...
I bought an Apple Mini DVI to Video Adapter to connect my Macbook to a TV using normal video cable. When I connect the cable, my Laptop DIsplay gives a flickr once and then it shows nothing. I checked Display in the system preference where I don't get a secondary monitor option. My TV is panasonic and it's an old one. I work on Final Cut Pro and it's very very important to see my videos on a TV. What am I doing wrong with the connection? Anyone Please Please help...
Your probably not doing anything wrong. There are thousands of users with Similar issues and it seems to be with many different adapters.
We have Mini DP to VGA (3 different brands) and they all fail most of the time. This seems more prevalent with LCD Projectors. I've tested some (50+) with VGA Monitor (HP) and they all worked, LCD Projector (Epson, Hitachi, and Sanyo) and they all fail, DLP Projector (Sanyo) and one worked.
My Apple Mini DP to DVi works most of the time. My Mini DP to HDMI (Generic non Apple) works every time.
The general consensus is that Apple broke something in the OS around 10.6.4 or 10.6.5 and its not yet fixed. As we are a school we have logged a case with the EDU Support group so will see what happens.
Dicko -
Itunes wont open and when re-installed received this msg: Service Apple mob device failed to start. You have insufficent privileges to start system svc. Help?
Download Itunes from Apple.com, not from within Itunes.
Redo the install, following the below procedure. However, when you re-install Itunes, right click and run the install as administrator. For Win 7, you have to hold down the cntrl and shift keys when you right click and then "run as administrator" will be an option.
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Vista, Win 7 & later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes -
My Apple TV is not working.... Please Help
Hello Guys, I brought an Apple TV very recently. From last 3 days I'm struggling with activation of the same. I have tried all the best possible options posted on internet and apple blogs, but of no use.
I'm using Netgear N150 router, latest Apple TV with latest OS.
1. It is taking ages to set time and date
2. it is not accepting my user name and password
Please some one help me before i go mad about this.
Thanks a lotWelcome to the Apple Community.
Assuming this is not the first time you have used your Apple TV
You might try restarting the Apple TV by removing ALL the cables for 30 seconds.
Also try restarting the router. (Also try removing it’s power cord for at least 30 seconds)
If the problem persists, try a restore, you may want to try the previous procedures several times before doing this.
If restoring from the Apple TV doesn't help, try restoring from iTunes using a USB cable.
If this is a new Apple TV, in addition to trying the above, it may also be that your network router is not allowing access to the timeserver, check that your router allows access over port 123. -
I cannot open iCal because of a problem. Can anybody help me? The computer will not allow it to open and sends a message to apple each time. The icon has gone from the dock, but ical works on my iPad and I am afraid to sync it with my computer in case it wipes everything .
I have the exact same problem. I have not changed anything. This is probably a bug or something that has gone bad with Mac OS X (10.7.2). I have not found any solution for this on the web.
MacBook Pro, Mac OS X (10.7.2). -
Mac osX 10.6.8
iBook - old version
can not access Safari - going through Chrome
All of a sudden my IBook would not open (100 pages and almost finished)
Error message sent to Apple - how do I access them??????
Thank you for any help you can give me
<Email Edited by Host>Do you mean, you have been creating a Photo Book in iPhoto? Or an iBook in iBook Author?
If you are asking about a photo book in iPhoto, what was the last you did in iPhoto, before the crash happened? Did you add a page with a map?
Then you may have a problem with a bug, where adding a route to a map may render the book unreadable. In that case the best option is to restore the iPhoto library from the last backup you made, before you added the map to the book.
It is not possible to open the book and to delete the unreadable page. You can only delete the book and start over, if this bug is the reason for the crashes. See for example this link: Getting rid of problem photo book -
so everytime i try and link my apple id to my macbook (mid 07) it doesnt work and i get the yellow triangle. i recently reset my mac as i forgot my password. in the process i made another user to reset my password. doing this i went through the complete start up of a macbook (from when you buy from new). i dont know if this has anything to do with this problem. but i have now deleted that user.
any help is much appriciated.For what it's worth, you posted this in 2011, and here in 2014 I am still having this same issue. Over the last two days, I have had to unlock my apple account 8 times. I didn't get any new devices. I haven't initiated a password reset. I didn't forget my password. I set up two factor authentication and have been able to do the unlocking with the key and using a code sent to one of my devices.
That all works.
It's this having to unlock my account every time I go to use any of my devices. And I have many: iMac, iPad, iPad2, iPad mini, iPhone 5s, iPod touch (daughter), and my old iPhone 4 being used as an ipod touch now. They are all synced, and all was working just fine.
I have initiated an incident with Apple (again) but I know they are just going to suggest I change my Apple ID. It's a simple one, and one that I am sure others think is theirs. I don't want to change it. I shouldn't have to. Apple should be able to tell me who is trying to use it, or at least from where.
Thanks for listening,
Melissa -
How Do I Help Apple US & Apple Europe Stop Warring With Each Other And Fix The Problem They Created?
PROBLEM
Apple will not replace, as promised, the iPhone 5 (A1429 GSM model) that they gave me in London, UK, with an iPhone 5 (A1429 CDMA model).
BACKGROUND
My iPhone 5 (A1429 CDMA model) was purchased this year in September on an existing Verizon Wireless (VZW) line using an upgrade. The purchase took place in California and the product was picked up using Apple Personal Pickup through the Cerritos Apple Retail Store. I will refer to this phone at my "original" phone.
The original phone was taken into the Apple Store Regent Street in London, England, UK on November 15, 2012. The reason for this visit was that my original phone's camera would not focus.
The Apple Store Regent Street verified there was a hardware problem but was unable to replace the part.
The Apple Store Regent Street had me call the US AppleCare. At first they denied support, but then a supervisor, name can be provided upon request, approved the replacement of my original phone with an iPhone 5 (A1429 GSM model) as a temporary solution until I got back in the US. And approved that the GSM model would be replaced with a CDMA model when I came back to the US. I will refer to the GSM model as the "replacement". They gave me the case number --------.
The Apple Store Regent Street gave me the replacement and took the original. The first replacement did not work for reasons I do not understand. They switched out the replacement several times until they got one that worked on the T-Mobile nano SIM card that I had purchased in England, UK. Please refer to the repair IDs below to track the progression of phones given to me at the Apple Store Regent Street:
Repair ID ----------- (Nov 15)
Repair ID ----------- (Nov 16)
Repair ID ----------- (Nov 16)
The following case number was either created in the UK or France between November 15 to November 24. Case number -----------
On November 19, 2012, I went to France and purchased an Orange nano SIM card. The phone would not activate like the first two repair IDs above.
On November 24, 2012, I went to the Apple Store Les Quatre Temps. The Genius told me that my CDMA phone should not have been replaced with a GSM model in the UK and that this was clearly Apple's fault. They had me call the AppleCare UK.
My issue was escalated to a tier 2 UK AppleCare agent. His contact information can be provided upon request. He gave me the case number -----------.
The UK tier 2 agent became upset when he heard that I was calling from France and that the France Apple Store or France AppleCare were not helping me. He told me that my CDMA phone should not have been replaced with a GSM model in the UK and that this was clearly Apple's fault.
The UK tier 2 agent said he was working with engineers to resolve my problem and would call me back the next day on November 25, 2012.
While at the Apple Store Les Quatre Temps, a Genius switched the phone given to from repair ID ----------- with a new one that worked with the French nano SIM card.
Also, while at the Apple Store Les Quatre Temps, I initiated a call with AppleCare US to get assistance because it seems that AppleCare UK was more upset that France was not addressing the issue rather than helping me. I have email correspondance with the AppleCare US representative.
A Genius at the Apple Store Les Quatre Temps switched the replacement with a new GSM model that worked on the French SIM card but would not work if restored, received a software update, or had the SIM card changed. This is the same temporary solution I received from the Apple Store Regent Street in the UK.
By this point, I had spent between 12-14 hours in Apple Store or on the phone with an AppleCare representative.
Upon arriving in the US, I went to my local Apple Store Brea Mall to have the replacement switched with a CDMA model. They could not support me. He told me that my CDMA phone should not have been replaced with a GSM model in the UK and that this was clearly Apple's fault. My instructions were to call AppleCare US again.
My call with AppleCare US was escalated to a Senior Advisor, name can be provided upon request, and they gave me the case number -----------. After being on the phone with him for over an hour, his instructions were to call the Apple Store Regent Street and tell them to review my latest notes. They were to process a refund for a full retail priced iPhone 5 64BG black onto my credit card so that I could use that money to buy a new iPhone 5 64GB black at the Apple Store Brea Mall to reoslve the problem.
The Apple Store Regent Street did not process my refund. He, name can be provided upon request, told me that the AppleCare US did not do a good job reviewing my case, that they were incapable of getting to the bottom of it like they were, and instructed me to call AppleCare US and tell them to review this case number and this repair id. I asked if he read the notes from the AppleCare US Senior Advisor and he would not confirm nor deny. When I offered to give him the case number he accepted but it seemed like would do no good. Our call was disconnected. When I tried calling back the stores automated system was turned on and I could not get back through.
Now I have the full retail price of an iPhone 5 64GB black CDMA on my credit card and Apple will not process the refund as they said they would.
I've, at this point, spent between 14-16 hours at Apple Stores or on the phone with AppleCare representatives, and still do not have the problem resolved.
SOLUTION
AppleCare US and AppleCare Europe need to resolve their internal family issues without further impacting their customers.
Apple is to process a refund to my credit card for the cost of a full retail priced iPhone 5 64GB black.
DESIRED OUTCOMES
I have an iPhone 5 (A1429 CDMA model) that works in the US on VZW as it did before I received the replacement phone in the UK.
Apple covers the cost of the solution because I did not create the problem.
Apple resolves their internal issue without costing me more time, energy, or money.
This becomes a case study for AppleCare so that future customers are not impacted like I have been by their support system.
Does anyone have recommendations for me?
Thank you!
<Edited by Host>Thanks, but I've been on the phone with AppleCare US (where I am and live) and AppleCare UK. They continue bouncing me back and forth without helping resolve the problem.
Perhaps someones knows how to further escalate the issue at Apple? -
Help! I have a new iPhone 5s. My husband just lost his 4s, so I want to give him my 4s. We want to use same Apple ID so we both have access to itunes/apps purchases. Want to separate contacts, messages, mail, etc. I cannot change iCloud address on 4s iPhone. Also, when I tried to change iMessage I got a message that if I deleted my id (which seemed to be the only way to get my husband's I'd there), I would not be able to receive iMessages on any device.
Would someone kindly tell me how to set up th 4s for my husband so that we can keep our info separate? It would be most appreciated! Thanks!!Hey Fagen!
You will want to see the following article for guidance on achieving the result you wish to achieve:
What to do before selling or giving away your iPhone, iPad, or iPod touch
http://support.apple.com/kb/ht5661
I would just follow the instructions from this article to give your unused 4s to your spouse. Since you have already started using your 5s, you will still be receiving iMessages on that phone and will have no need to receive them on a device that has been replaced. Thanks for coming to the Apple Support Communities!
Cheers,
Braden -
I found My iPhone contacts on my friends Iphone we both have 4s! But we use the same apple ID and ICloud ID! How can undo what happened? all my private stuff is now on his phone!!! help me plz!!?
Of course if you are both connected to the same iCloud account you have the same contacts - what did you expect?. The contacts live on the server and are read from there by the devices; so as you've both managed to sync your contacts up to iCloud they are now inextricably mixed. You can only delete your contacts by deleting individual ones, and doing that will delete them from your phone as well.
You can only unravel this by
1. In the iCloud contacts page at http://icloud.com, select all the contacts, click on the cogwheel icon at bottom left and choose 'Export vCard'.
2. Sign out of System Preferences>iCloud
3. Create a new Apple ID and open a new iCloud account with it for your own use.
4. Import the vCard back into the iCloud contacts page.
5. Go to http://icloud.com and sign in with the original ID. This is now his ID. Work through the contacts individually deleting the ones you don't want him to have. When done sign out and advise him to change his password.
6. Go to the new iCloud account and delete his contacts individually.
Of course if you have also been syncing calendars and using the same email address there are problems with doing this. -
I have 2 email addresses (1 mac.and 1 blueyonder.) each with separate identities and passwords. I am forever getting asked to verify identity and/or passwords and having these refused and me then having to set up new ones. Can I combine my email addresses to a single Apple Identity and Password? If yes then How?
Any help much appreciated as this is driving me crazy!Depending on what you're asking...
There is no means to merge Apple IDs. You can change the mail address assocaited with your Apple ID, so you might switch to using and purchasing from one email address, and using the second as a backup. (There's no means to merge the purchases, and related baggage.)
While I'm guessing this was about Apple IDs, for completeness... Combining the mail messages involving multiple email addresses is separate from the Apple ID; that is usually done with some combination of notifying the senders or with the forwarding of messages from one mail server to the preferred server. Or running multiple mail accounts in parallel, depending on what you are up to. -
How are you supposed to get help from Apple if you don't know what your serial number is? They say to input the serial number of the "product" that you are asking about. Since my problem is how to deauthorize/authorize computers, and they are saying I have more than 5 (which I have never owned more than 5 computers in my life), I can't imagine what serial number they mean. Does it mean your desktop computer? If so, which one? Do they mean your device? LIke your iPhone, iPod or whatever? Do they mean the software ON one of your computers and/or devices? If so, which program, and on which computer/device?
We have three operational computers, one does not have iTunes on it. Since Apple is saying I have more than 5 authorized computers, and I can't imagine what they are, I am afraid to deauthorize all my computers. See what I mean? I just wanted to ask the question about how I can find out WHICH computers Apple thinks I have authorized, so I can decide if it's safe to deauthorize them all or not. I only know of 2 computers that have iTunes on them, so how can there be 5? We also have 2 iPhones and 2 iPods in this family, but one of the iPhones has his own apple id. He may have been using mine, since his computer died. I read that those don't count as "computers" to the 5. Do they, then?
Help! I can't contact apple because I have no idea what they mean about serial number. I doubt they would help me anyway. In order to get the serial number off my desktop computer (that has iTunes on it already), I will have to move furniture, so I don't want to if that's not it. Is there some way to find the serial number in the software, either on my desktop or my iPhone?sunshinecowgill wrote:
We have three operational computers, one does not have iTunes on it. Since Apple is saying I have more than 5 authorized computers, and I can't imagine what they are, I am afraid to deauthorize all my computers. See what I mean? I just wanted to ask the question about how I can find out WHICH computers Apple thinks I have authorized, so I can decide if it's safe to deauthorize them all or not.
You could have more 5 computers authorized if you ever, for example, reformatted a hard drive or replaced a hard drive without deauthorizing the computer first. Apple's system would see that as a different computer, even though you don't. There's nothing to be afraid of in deauthorizing everything and the reauthorizing what you actually have. You won't lose any data. Mistimp is correct, they can't tell you which computers are authorized. -
Need some urgent help please.
I have a court summons for some information that has been taken from my Icloud account.
I believe my ex employer has hired someone to hack into my account. They have had my laptop inspected by a forensic company. Orginally they did not know what the five emails I sent myself were about. Now they do. I believe they have hacked my Icloud account. I have asked Apple to help but they are refusing is there any way I can find out please feel free to email me [email protected] Thanks have to go to court tomorrow morning.It sounds like you really might want to consider seeking legal advice for this matter.
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i have one apple id.
i have 2 mini ipads with different game center id's but same apple id...
each ipad has their own email address setup, even though they can see all 3 email address...
why does the game center id no longer keep its own game center id?Hi Jamesdwills,
Welcome to the Support Communities!
If you are using the same Apple ID on both devices, the Game Center profile should be the same.
Check out this information from the iPad User Guide. Try signing out of the Game Center on both devices and then sign back in with the correct Apple ID:
Using Game Center
http://support.apple.com/kb/ht4314
Game Center settings - iPad User Guide
http://help.apple.com/ipad/7/#/iPad9a13d039
Game Center settings
Go to Settings > Game Center, where you can:
Sign out (tap your Apple ID)
Allow invites
Let nearby players find you
Edit your Game Center profile (tap your nickname)
Get friend recommendations from Contacts or Facebook
Specify which notifications you want for Game Center. Go to Settings > Notifications > Game Center. If Game Center doesn’t appear, turn on Notifications.
Change restrictions for Game Center. Go to Settings > General > Restrictions.
Cheers,
- Judy -
I have a game center account that has 2 accounts in the same apple id. the problem is i can only access one account. when i try to type in for the second account it says already taken. How do i change to the 2nd account with the same apple id? Please help.
that's the issue, you bought the OS online so Donald is right, it is being mailed to you. post the URL where you bought it.
the 'app store' is an application running on OSX itself where you can DL software.
so, you have to wait for mountain lion to arrive.
if you want to get a clean OS on your machine now, do this
reboot holding down command/option/R (hoping your machine supports this)
open disk utility, erase your HD so you have a single mac journaled partition
choose install OSX on this HD
let it run. from what you said, you will be back on lion. -
Can someone please explain and help me? I am unlocking an iphone4 from at&t to use it on the straight talk network. They've confirmed my request to do this and I am now a little confused as to what to do next. They want me to back up the phone using itunes on either a MAC or PC. I do not have an aplle computer but I do have an acer. Sooo, can I use it to do this? Or do I even have to do this to unlock and switch the iphone4 over to a new network? If I do have to what can I do to do this because like I said I do not have a computer by apple? Can anybody walk me through what I need to do next please? I've been waiting to do this for a very long time and I now have the option to have an iphone and use it. Thanks to my awesome boyfriend who Gave me his old iphone when he swapped back to an android. Hahahaha! Please anybody!? Because I sooo don't know what I'm doing and really do not want to mess the phone Or the process up. Thanks to any and all who read this and help me! It is greatly appreciate it!
Install iTunes on your Acer and you can back up the iPhone. Or back it up to iCloud. If you do not back it up you can get it unlocked, but you will lose all of your content.
You can get iTunes from http://www.apple.com/itunes.
Even after unlocking I'm not sure it will work on Straight Talk, because last time I checked ST used Verizon as its carrier, and an AT&T iPhone 4 is not compatible with Verizon's network. You can probably use it on Net 10 or T-Mobile once it is unlocked.
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