HELP !!! average calculation

Hi,
I want to calculate the average number of products sold by an agent. The formula is Avg = (nr. prod / nr. clients) where nr.prod is the number of unique products sold to a customer and nr. clients is the number of customers.
It works just fine when the customer is drilled down. In this case nr.prod is calculated fine, nr.client = 1 and the subtotal is calculated as average - that's what i want.
The problem occurs when I remove the customer drilldown - in this case the nr.prod is no more calculated as a sum of products for all the agent's customers but as the number of products for this agent.
The nr.prod and nr.client are calculated key figures as count all values for reference characteristic customer/material (in the aggregation exception).
thanx
daniel

the average is calculated as nr_p/nr_c.
result with customer drilldown:
agent     customer     average=nr_p/nr_c     nr_p     nr_c
A     X1     3,00     3,00     1,00
     X2     2,00     2,00     1,00
     X3     4,00     4,00     1,00
     X4     5,00     5,00     1,00
     <b>result     3,50     14,00     4,00</b>
if I hide customer then i'll have:
agent     average=nr_p/nr_c     nr_p     nr_c
A     <b>0,75     3,00     4,00</b>
nr_c = calculated key figure, aggregation =summation, aggregation exception= count all values, ref. characteristic = 0customer
nr_p = calculated key figure, aggregation =summation, aggregation exception= count all values, ref. characteristic = 0material
the problem is that I need this nr_p as sum of nr_p for each customer. How can I make this sum without the customer column ?

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