Help! Built in features/hints not working flash cs6. Need fix ASAP

Loads of built in features are not working for me in Flash CS6. When I was using CS4 they did, now they aren't. I will give two examples. Say for example I am writing code in the actions window and I type "green_btn." in regards to the name of a button instance, what usually happens when I hit the "." immediately after "green_btn" a menu will pop up showing me every option I can pick, like green_btn.addEventListener() etc etc. There is usually a menu that comes up, but for me there is no menu. I have also created a button symbol, placed an instance of it on the stage, named the instance and tried it again (cs6 is supposed to recognize the "_btn" automatically and make the menu come up even if there is no button created, but I decided to create one just in case), and no menu pops up, still . Something is wrong here, it used to work for me when I had CS4 installed. Another example is if I am in the actions window again, and I type in a function like trace(); for example, you are supposed to be able to put your cursor infront of it, or highlight it and hit F1 and it will take you directly to the help page for that function. This does not happen as well. As I go on and on I seem to keep stumbling across all these built in features for convenience that are not working. And I know 100% that they are supposed to be, I am actually in a class right now for flash and I watch demo videos where it works perfectly. What is going on with mine? I have checked every possible preference and option, I have everything and I mean EVERYTHING up to date with the most current versions. I'm stuck, and I am getting really pissed off to be blunt, I need to fix this ASAP because it is going to affect my studies which are currently ongoing, I have deadlines to  meet and I am dicking around trying to fix this. PLEASE PLEASE HELP ME! Any suggestions and solution will be greatly appreciated on my behalf. If anyone helps me fix this I'll kiss you!!!!!!!!

I increased the cache from 800 to 5000, is that sufficient?
The .fla is saved to my harddrive
still no code hinting. I also unchecked and rechecked the code hinting, and even did a reboot on my comp and still nothing.
everything is updated, EVERYTHING, to the most current version available. I updated everything possible through the "Adobe Help Manager" and also through the help menu within the programs themselves; Help->Updates. I made slight progress with the help issue, in general settings withing the "Adobe Help Manager" I changed it to display local help only. So now when I initiate help by either right clicking, and then going to "view help" in the pop-up menu, or by hitting "FN+F1" (hp laptop) it brings up the flash_reference.pdf but it does not go directly to the function selected as it's supposed to. So maybe that isn't even progress...
I watched the demo video for the course I am in, and it shows our instructor put the cursor immediately infront of trace(); (within the actions window) and go to help and it goes directly to the help section on trace, and then he also highlights trace(); and goes to view help and it does the same thing.
I am also in touch with him (its an online course) to see if he can figure out it, and I am still waiting to hear back from him, but no one seems to know. I even contacted ADOBE today and got passed on to 3 different people only to be given the toll free 800 number because no one knows how to fix it.

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