Help Cloning Old iPhone 3g to new iPhone4 issue

A friend has given me her new iphone 4 and asked if I can sync her old iphone's content over to the new handset. (contacts, apps,music, etc)
However, she has already tried herself and so the iphone4 is already recognised by itunes. Is there any way to reset this, so that I get the option to sync her iphone 3 details when I plug it in?

If you upgrade from a previous iPhone model (ie: 3G or 3GS) and use the option to restore from backup you will lose FaceTime as it isn't accessible to previous models. To ensure proper configuration for a user of a new iPhone 4 do the following:
*First time activating iPhone 4:*
1. First sync older iPhone 3G/3GS in iTunes if applicable. This will backup any apps downloaded from the iPhone as well contacts from the address book and messages. The iPhone must be synced to the iTunes account that was originally sync, not from a different user computer as this will wipe the iPhone information.
2. Then disconnect previous model and connect new iPhone 4.
3. Choose set-up option for new iPhone, not restore from backup.
4. Once iPhone 4 activated select options you want to sync from iTunes.
5. Mail will need to be manually configured for email accounts and visual voicemail. Do not restore from a backup as this will corrupt the iOS due to it will believe it's an older model thus exclude FaceTime and cause issues with Visual Voicemail.
6. After syncing the new iPhone 4 if you run into issues later and want to do a restore from backup choose the one for iPhone 4 not backups done from previous models.
*Fixing an iPhone 4 after choosing to restore from backup from an iPhone 3G/3GS:*
1. Sync your iPhone 4 to ensure all apps and contacts are backed up in iTunes.
2. Select "Restore" (don't choose to restore from backup).
3. Select "set-up new iPhone" instead of restoring from a previous backup.
4. Once iPhone 4 activated select options you want to sync from iTunes.
5. Manually set-up your email and visual voicemail.
6. You should now see FaceTime as an option when you are on a call.
7. If you ever need to restore from a backup ensure to select the one for the iPhone 4, not previous versions which do not support FaceTime.

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