Help, I have locked myself out of my macbook air and there seems to be no way back on.

I have literally just got my first mac computer today (a macbook air) having previously been a PC user. Needless to say, I am not familiar with how to use them at all and am pulling my hair out here trying to work out why I have been locked out after just 5 minutes of using it.
I guess there must have been a setting on it to automatically log me out after a certain amount of time as I left my computer for a while before returning and came back to a login screen. It is now prompting me for a password to get back into my mac - even though I didn't even set one! When I click the ? button, it says i should go to appleid.apple.com to reset it from another device, but I have tried this and all it allows me to do is reset my Appleid - not my computer password. (By the way, have also tried typing in appleid password with no luck.)
Has anyone got any tips? I have tried running multiple internet searches across the forums and have found nothing even remotely close to helping me. It seems so ridiculous for something so simple - especially as i never even set a password!!!
Any help much appreciated - I am on the verge of throwing this machine across the room and I've only just got it.

Did you purchase your MacBook Air new?  Do you still have its box?  Locate its serial number and telephone Apple at the number shown at the bottom of this page (1-800-MY-APPLE if you're in the U.S.).  They can help you.

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