Help in sql loader loading a large datafile.

Hi All
Could some one help me in loading the xls file which is about 250MB AND got about 2981807 rows into a database table
i try to open the XLS file it just opened with 65000 records only but i have lot more records in it.
thanks in advance

hi i user the sql loader but the file is too big to handel like the file is not opened in notepad or xls sheet...
is there any other way to split the large file

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The Oracle Utilities manual has a chapter on SQL*Loader Case Studies
http://download-west.oracle.com/docs/cd/B10501_01/server.920/a96652/ch10.htm#1656
Justin
Distributed Database Consulting, Inc.
http://www.ddbcinc.com/askDDBC

Need help on sql loader error

A similar issue is posted on http://www.dbforums.com/database-concepts-design/927987-using-sql-loader-load-data-multiple-files.html, but not a solution yet there, any help on this issue is highly appreciated.
an alternative solution is also appreciated?
Thanks!
Hi All,
I have a peculiar error while I try to load 2 tables(table name: enroll_emp_back & enroll_dep_back) using SQLLDR, the source file is a .csv file.
CTL FILE CONTENT:
LOAD DATA
TRUNCATE
INTO TABLE enroll_emp_back
WHEN (1:8) = 'EMPLOYEE'
FIELDS TERMINATED BY ","
OPTIONALLY ENCLOSED BY '"'
TRAILING NULLCOLS
(type NULLIF type= BLANKS,
enrollstmt_ctl_cust_seqnum NULLIF enrollstmt_ctl_cust_seqnum= BLANKS,
pctl_employee_seqnum NULLIF pctl_employee_seqnum= BLANKS,
pctl_lot NULLIF pctl_lot= BLANKS,
pctl_counter NULLIF pctl_counter= BLANKS,
first_name NULLIF first_name= BLANKS,
last_name NULLIF last_name= BLANKS,
mi NULLIF mi= BLANKS,
ssn NULLIF ssn= BLANKS,
cssn NULLIF cssn= BLANKS,
emp_id NULLIF emp_id= BLANKS,
pin NULLIF pin= BLANKS,
addr1 NULLIF addr1= BLANKS,
addr2 NULLIF addr2= BLANKS,
addr3 NULLIF addr3= BLANKS,
city NULLIF city= BLANKS,
state_cd NULLIF state_cd= BLANKS,
zip NULLIF zip= BLANKS,
country NULLIF country= BLANKS,
birth_date NULLIF birth_date= BLANKS,
hire_date NULLIF hire_date= BLANKS,
adj_service_date NULLIF adj_service_date= BLANKS,
elig_date NULLIF elig_date= BLANKS,
smoker_ind NULLIF smoker_ind= BLANKS,
spouse_smoker_ind NULLIF spouse_smoker_ind= BLANKS,
partic_grp_id NULLIF partic_grp_id= BLANKS,
enroll_window_start NULLIF enroll_window_start= BLANKS,
enroll_window_end NULLIF enroll_window_end= BLANKS,
total_ee_cost NULLIF total_ee_cost= BLANKS,
total_er_cost NULLIF total_er_cost= BLANKS,
emp_custom1 NULLIF emp_custom1= BLANKS,
emp_custom2 NULLIF emp_custom2= BLANKS,
emp_custom3 NULLIF emp_custom3= BLANKS,
emp_custom4 NULLIF emp_custom4= BLANKS,
emp_custom5 NULLIF emp_custom5= BLANKS,
custom1 NULLIF custom1= BLANKS,
ctl_ins_dttm NULLIF ctl_ins_dttm= BLANKS,
ctl_upd_dttm NULLIF ctl_upd_dttm= BLANKS,
ctl_trans_seqnum NULLIF ctl_trans_seqnum= BLANKS,
ctl_upd_seq NULLIF ctl_upd_seq= BLANKS,
ctl_deleted_ind NULLIF ctl_deleted_ind= BLANKS,
ben_year NULLIF ben_year = BLANKS,
activity_id NULLIF activity_id= BLANKS,
client_name NULLIF client_name= BLANKS,
doc_type NULLIF doc_type= BLANKS,
environment_type NULLIF environment_type= BLANKS
INTO TABLE enroll_dep_back
WHEN (1:9) = 'DEPENDENT'
FIELDS TERMINATED BY ","
OPTIONALLY ENCLOSED BY '"'
TRAILING NULLCOLS
(type NULLIF type= BLANKS,
enrollstmt_ctl_cust_seqnum NULLIF enrollstmt_ctl_cust_seqnum= BLANKS,
pctl_employee_seqnum NULLIF pctl_employee_seqnum= BLANKS,
pctl_enroll_dep_num NULLIF pctl_enroll_dep_num= BLANKS,
pctl_dep_num NULLIF pctl_dep_num= BLANKS,
first_name NULLIF first_name= BLANKS,
last_name NULLIF last_name= BLANKS,
ssn NULLIF ssn= BLANKS,
birth_date NULLIF birth_date= BLANKS,
relation NULLIF relation= BLANKS,
sex NULLIF sex= BLANKS,
student_ind NULLIF student_ind= BLANKS,
disabled_ind NULLIF disabled_ind= BLANKS,
ctl_ins_dttm NULLIF ctl_ins_dttm= BLANKS,
ctl_upd_dttm NULLIF ctl_upd_dttm= BLANKS,
ctl_trans_seqnum NULLIF ctl_trans_seqnum= BLANKS,
ctl_upd_seq NULLIF ctl_upd_seq= BLANKS,
ctl_deleted_ind NULLIF ctl_deleted_ind= BLANKS,
den_covered NULLIF den_covered= BLANKS,
deplife_covered NULLIF deplife_covered= BLANKS,
empadd_covered NULLIF empadd_covered= BLANKS,
med_covered NULLIF med_covered= BLANKS,
supadd_covered NULLIF supadd_covered= BLANKS,
suplife_covered NULLIF suplife_covered= BLANKS,
vis_covered NULLIF vis_covered= BLANKS
Error I get:
Table ENROLL_DEP_BACK:
0 Rows successfully loaded.
0 Rows not loaded due to data errors.
1 Row not loaded because all WHEN clauses were failed.
1 Row not loaded because all fields were null.
I dont know why the 'ENROLL_DEP_BACK' table is not getting loaded. If i change the above ctl file in such a way that it first loads ENROLL_DEP_BACK table, then the 'enroll_emp_back' table is not getting loaded.
Please help me on this?
Source File:
EMPLOYEE,2322,181340,1,1,Gervaise,Babic,,704345064,704-34-5064,10223914,12345,123 Felton Street,Building 1,Suite 1,Marlborough,WI,53121,USA,11-May-60,9-Mar-09,7-Jan-04,1-Jan-07,N,N,FTNES,15-Apr-09,22-Apr-09,$0.00 ,$96.78 ,9-Apr-09,,,,,,15-Apr-09,15-Apr-09,1103597,4,N,2009,OE,NESTLE,ENROLL,D
DEPENDENT,2322,181340,1,1,Antony,Broking,765304168,4/26/1962,SP,M,N,N,15-Apr-09,15-Apr-09,1103597,1,N,N,N,N,N,,,N
SQL command used: SQLLDR wedb/wedbo@nestle_10_sd1 CONTROL=AENUSA2.ctl data=ENROLL.csv LOG=AENUSA.log DIRECT=y
Thank You
Edited by: HarinathArasu on Oct 7, 2009 6:26 AM
Edited by: HarinathArasu on Oct 7, 2009 7:17 AM
Edited by: HarinathArasu on Oct 7, 2009 8:24 AM
Edited by: HarinathArasu on Oct 7, 2009 8:24 AM

When this error occurs it usually means there's some underlying schema changes taking place when you're trying to add a new article
Please Mark This As Answer if it solved your issue
Please Vote This As Helpful if it helps to solve your issue
Visakh
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Sql loader loading data from legacy to Oracle

Hi
we have a requirement that we need to import data from legacy to oracle AR.We know that we need to put the data file in BIN folder,but I want to know about the data file source if we place in windows folder instead of BIN directory will SQL loader picks the file and loads the data.
Thanks
Y

Yes,
Refer this
http://www.oracle.com/technology/products/database/utilities/htdocs/sql_loader_overview.html
* Load data across a network. This means that a SQL*Loader client can be run on a different system from the one that is running the SQL*Loader server.
* Load data from multiple datafiles during the same load session
* Load data into multiple tables during the same load session
* Specify the character set of the data
* Selectively load data
* Load data from disk, tape, or named pipe
* Specify the character set of the data
* Generate sophisticated error reports, which greatly aid troubleshooting
* Load arbitrarily complex object-relational data
* Use either conventional or direct path loading.
-Arun

SQL loader load data very slow...

Hi,
On my production server have issue of insert. Regular SQL loder load file, it take more time for insert the data in database.
First 2 and 3 hours one file take 8 to 10 seconds after that it take 5 minutes.
As per my understanding OS I/O is very slow, First 3 hours DB buffer is free and insert data in buffer normal.
But when buffer is fill then going for buffer waits and then insert is slow on. If it rite please tell me how to increase I/O.
Some analysis share here of My server...................
[root@myserver ~]# iostat
Linux 2.6.18-194.el5 (myserver) 06/01/2012
avg-cpu: %user %nice %system %iowait %steal %idle
3.34 0.00 0.83 6.66 0.00 89.17
Device: tps Blk_read/s Blk_wrtn/s Blk_read Blk_wrtn
sda 107.56 2544.64 3140.34 8084953177 9977627424
sda1 0.00 0.65 0.00 2074066 16
sda2 21.57 220.59 1833.98 700856482 5827014296
sda3 0.00 0.00 0.00 12787 5960
sda4 0.00 0.00 0.00 8 0
sda5 0.69 2.75 15.07 8739194 47874000
sda6 0.05 0.00 0.55 5322 1736264
sda7 0.00 0.00 0.00 2915 16
sda8 0.50 9.03 5.24 28695700 16642584
sda9 0.51 0.36 24.81 1128290 78829224
sda10 0.52 0.00 5.98 9965 19004088
sda11 83.71 2311.26 1254.71 7343426336 3986520976
[root@myserver ~]# hdparm -tT /dev/sda11
/dev/sda11:
Timing cached reads: 10708 MB in 2.00 seconds = 5359.23 MB/sec
Timing buffered disk reads: 540 MB in 3.00 seconds = 179.89 MB/sec
[root@myserver ~]# sar -u -o datafile 1 6
Linux 2.6.18-194.el5 (mca-webreporting2) 06/01/2012
09:57:19 AM CPU %user %nice %system %iowait %steal %idle
09:57:20 AM all 6.97 0.00 1.87 16.31 0.00 74.84
09:57:21 AM all 6.74 0.00 1.25 17.48 0.00 74.53
09:57:22 AM all 7.01 0.00 1.75 16.27 0.00 74.97
09:57:23 AM all 6.75 0.00 1.12 13.88 0.00 78.25
09:57:24 AM all 6.98 0.00 1.37 16.83 0.00 74.81
09:57:25 AM all 6.49 0.00 1.25 14.61 0.00 77.65
Average: all 6.82 0.00 1.44 15.90 0.00 75.84
[root@myserver ~]# sar -u -o datafile 1 6
Linux 2.6.18-194.el5 (mca-webreporting2) 06/01/2012
09:57:19 AM CPU %user %nice %system %iowait %steal %idle
mca-webreporting2;601;2012-05-27 16:30:01 UTC;2.54;1510.94;3581.85;0.00
mca-webreporting2;600;2012-05-27 16:40:01 UTC;2.45;1442.78;3883.47;0.04
mca-webreporting2;599;2012-05-27 16:50:01 UTC;2.44;1466.72;3893.10;0.04
mca-webreporting2;600;2012-05-27 17:00:01 UTC;2.30;1394.43;3546.26;0.00
mca-webreporting2;600;2012-05-27 17:10:01 UTC;3.15;1529.72;3978.27;0.04
mca-webreporting2;601;2012-05-27 17:20:01 UTC;9.83;1268.76;3823.63;0.04
mca-webreporting2;600;2012-05-27 17:30:01 UTC;32.71;1277.93;3495.32;0.00
mca-webreporting2;600;2012-05-27 17:40:01 UTC;1.96;1213.10;3845.75;0.04
mca-webreporting2;600;2012-05-27 17:50:01 UTC;1.89;1247.98;3834.94;0.04
mca-webreporting2;600;2012-05-27 18:00:01 UTC;2.24;1184.72;3486.10;0.00
mca-webreporting2;600;2012-05-27 18:10:01 UTC;18.68;1320.73;4088.14;0.18
mca-webreporting2;600;2012-05-27 18:20:01 UTC;1.82;1137.28;3784.99;0.04
[root@myserver ~]# vmstat
procs -----------memory---------- -swap -----io---- system -----cpu------
r b swpd free buff cache si so bi bo in cs us sy id wa st
0 1 182356 499444 135348 13801492 0 0 3488 247 0 0 5 2 89 4 0
[root@myserver ~]# dstat -D sda
----total-cpu-usage---- dsk/sda -net/total- -paging -system
usr sys idl wai hiq siq| read writ| recv send| in out | int csw
3 1 89 7 0 0|1240k 1544k| 0 0 | 1.9B 1B|2905 6646
8 1 77 14 0 1|4096B 3616k| 433k 2828B| 0 0 |3347 16k
10 2 77 12 0 0| 0 1520k| 466k 1332B| 0 0 |3064 15k
8 2 77 12 0 0| 0 2060k| 395k 1458B| 0 0 |3093 14k
8 1 78 12 0 0| 0 1688k| 428k 1460B| 0 0 |3260 15k
8 1 78 12 0 0| 0 1712k| 461k 1822B| 0 0 |3390 15k
7 1 78 13 0 0|4096B 6372k| 449k 1950B| 0 0 |3322 15k
AWR sheet output
Wait Events
ordered by wait time desc, waits desc (idle events last)
Event Waits %Time -outs Total Wait Time (s) Avg wait (ms) Waits /txn
free buffer waits 1,591,125 99.95 19,814 12 129.53
log file parallel write 31,668 0.00 1,413 45 2.58
buffer busy waits 846 77.07 653 772 0.07
control file parallel write 10,166 0.00 636 63 0.83
log file sync 11,301 0.00 565 50 0.92
write complete waits 218 94.95 208 955 0.02
SQL> select 'free in buffer (NOT_DIRTY)',round((( select count(DIRTY) N_D from v$bh where DIRTY='N')*100)/(select count(*) from v$bh),2)||'%' DIRTY_PERCENT from dual
union
2 3 select 'keep in buffer (YES_DIRTY)',round((( select count(DIRTY) N_D from v$bh where DIRTY='Y')*100)/(select count(*) from v$bh),2)||'%' DIRTY_PERCENT from dual;
'FREEINBUFFER(NOT_DIRTY)' DIRTY_PERCENT
free in buffer (NOT_DIRTY) 10.71%
keep in buffer (YES_DIRTY) 89.29%
Rag....

1)
Yah This is partition table and on it Local partition index.
SQL> desc GR_CORE_LOGGING
Name Null? Type
APPLICATIONID VARCHAR2(20)
SERVICEID VARCHAR2(25)
ENTERPRISENAME VARCHAR2(25)
MSISDN VARCHAR2(15)
STATE VARCHAR2(15)
FROMTIME VARCHAR2(25)
TOTIME VARCHAR2(25)
CAMP_ID VARCHAR2(50)
TRANSID VARCHAR2(25)
MSI_INDEX NUMBER
SQL> select index_name,column_name from user_ind_columns where table_name='GR_CORE_LOGGING';
INDEX_NAME
COLUMN_NAME
GR_CORE_LOGGING_IND
MSISDN
2) I was try direct but after that i was drop this table and again create new partition table and create fresh index. but still same issue.

ORA-06520: PL/SQL: Error loading external library

Hi
I am trying to use an external C program from sql using following steps.
copy the dll in dir ORACLE/806/BIN
create or replace library outs as
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create or replace FUNCTION plsCheck_File_CRC (fname Varchar2)
return boolean
AS LANGUAGE C
library outs
name "Check_File_CRC";
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ERROR at line 1:
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ORA-06522: Unable to load DLL
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I am trying to create a Pl/SQL test env using
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is
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mY TNSNAMES.ORA contains following
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EXTPROC_CONNECTION_DATA =
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extproc_connection_data.world =
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(ADDRESS =
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(KEY = extproc))
(CONNECT_DATA =
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AND LISTNER.ORA
SID_LIST_LISTENER =
(SID_LIST =
(SID_DESC =
(SID_NAME = PLSExtProc)
(ORACLE_HOME = D:\oracle\ora81)
(PROGRAM = extproc)
Message was edited by:
prashant13

Exel to SQL DFTask loads some Null records

I have an SSIS package to import Excel data into SQL. When I look at Excel I dont see ANY Null rows. However when I run the SSIS package and check SQL, It loads some NULL RECORDS IN SQL. WHy is that It loads Null records in SQL, When i cannot see the Null
recs In Excel?

That's because the person who created the Excel file and added the data to it pressed the "Enter" key on some of the empty cells under that specific column. In excel, such a row might look like any other empty, non-data row but for SSIS, its an
actual data row except that it doesn't have any value. SSIS treats a missing data value as a DBNULL and that's what you saw.
There are multiple ways of fixing this.
1. Educate the creator of the excel to be more careful at the time of data entry.
2. Make that target column in the DB table as NOT NULL.
3. Handle such "empty" data values as exception inside your SSIS (using a data flow task and ignoring such rows).
4. Switch to using CSV file format instead of excel format.
5. All of the above :)
Hope this helps.
Cheers!
Muqadder.

Pull the data from Azure sql and load into the on premises data base

Hi friends,
I have small requirement here, I have to pull the data from Azure sql and load it to the on premises data base.
I am using Azure sync process to do that, but it will take so much time to do that..
I know that azure have some limitations, is there any other way to do this..
Please help me on this...

Hello,
Check the program...
SAPBC480_DEMO.
Check the below threads
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/88e7ea34-0501-0010-95b0-ed14cfbeb85a
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/bfbcd790-0201-0010-679d-e36a3c6b89fa
Thanks
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No longer got internet connection. help, tryed to down load to many Apps at once, ipad froze. dealeted Apps, no longer got internet connection. help

help, tryed to down load to many Apps at once, ipad froze. dealeted Apps, no longer got internet connection. help

What's your problem is 1) your ipad froze or 2) you now have no internet connection?
Have you restarted/reset your device?
http://support.apple.com/kb/HT1430
https://discussions.apple.com/message/19521062#19521062

Essbase substitution variable used for SQL Dimension load-URGENT

Hi All,
I am creating one dimension through SQL Dimension load rule writing by parent child build rule. The SQL query is like below---
distinct trim(dist_mobile),trim(ret_mobile) from dist_retailer al1 where al1.proc_dt=to_date(&Proc_date,'dd/mm/yyyy')
When I fixed the value of proc_date (e.g.- '27/09/2008') then it is retrieving data properly, but when I try to make the same as a essbase variable as shown above (to give user the priviledge to select for which date data will be fetched from RDBMS to create the dim) and after setting the aforesaid value of that variable in essbase subs var screen and click 'OK/Retrieve' in rule,it is returning no rows executing the query as well as no error coming.
I guess in query nothing is wrong but the subs variable part is not working. Can anybody please give some insight to resolve the problem.
In this context, I would like to mention that I will have to use substitution variable in some other rule file also to automate the load process. How can I use essbase subs variable in SQL load rule? Could you please show me a proper summarise query illustrating how to use the subs var in aforesaid purpose for the sake of understanding?
Thanks in advance.

Hi,
Sorry for delayed response. Appreciate your inputs. At last I have found out the solution which is as below----
distinct trim(dist_mobile),trim(ret_mobile) from dist_retailer al1 where al1.proc_dt=to_date('&Proc_Dt','dd/mm/yyyy')
after setting the substitution variable as Proc_Dt and set the value as 27/09/2008 (without any quotation mark or such sign) now I checked and now it is retrieving fine.
Thanks & Regards.

SQL* Loader Loading specific column from CSV file to the table

Dear All,
Iam Loading specific column from .CSV file to the oracle table.
Could pls help how i can load only that cols into the table
Eg: CSV file having id, Frst_name,Last_name, Address,Phone,Insurance etc
out of this I want to load only Frst_name,Last_name columns to oracle table say fname and lname.
Thanks in Adv.
Junu

Lily,
I made some changes to your table def but you will get the idea
-- Table EMPLOYEE
CREATE TABLE EMPLOYEE
EMPID        NUMBER                           NOT NULL,
EMPNICKNAME VARCHAR2(10 BYTE)                    NULL,
FNAME        VARCHAR2(20 BYTE)                NOT NULL,
MI           VARCHAR2(20 BYTE)                    NULL,
LNAME        VARCHAR2(20 BYTE)                NOT NULL,
FULLNAME     VARCHAR2(20 BYTE)                NOT NULL,
HIREDATE     DATE                             DEFAULT SYSDATE               NOT NULL
-- data file employee.dat
1,amy,b,amy b
2,cindy,d,cindy d
3,eric,f,eric f
4,gary,h,gary
-- Control file : Employee.ctl ( you can use truncate, replace or append , see sqlldr for more options)
load data
Truncate into table employee
fields terminated by ","
optionally enclosed by '"'
TRAILING NULLCOLS
empId INTEGER EXTERNAL,
FName char(20),
LName char(20),
FullName char(30)
now to load use following or you can speicify infile in control fle
sqlldr username/passowrd control=employee.ctl data=employee.dat log=employee.log
{code}
Hope this help.
Regards

Anyone know setting primary key deferred help in the bulk loading

Hi,
Anyone know by setting primary key deferred help in the bulk loading in term of performance..cos i do not want to disable the index, cos when user query the existing records in the table, it will affect the search query.
Thank You...

In the Oracle 8.0 documentation when deferred constraints were introduced Oracle stated that defering testing the PK constraint until commit time was more efficient than testing each constraint at the time of insert.
I have never tested this assertion.
In order to create a deferred PK constraint the index used to support the PK must be created as non-unique.
HTH -- Mark D Powell --

Need Help about Spatial Data Load - Mapviewer

Hello everybody,
I need an immediate help about spatial data load. I installed Oracle mapviwer quick start and try to work on it. However, I could not pass the load step. My questions are;
1- Where can I find and download my country's data set (spatial data)
2- With mapviwer, how can I load spatial data to my tables on database (Oracle). Those tables have sdo_geometry columns and I want to query location data, but could not load
Regards,
Dilek

For Mapviewer questions, please post in the following forum:
MapViewer
Thanks

HELP! Images not loading and Firefox taskbar icon is a white file.

I went through all the suggestions in the image not loading help page and same with the add ins and nothing helping. The images load fine on Google Chrome so I know it's not the site. It might just be Adobe Flash images, but that's as far as I know how to pinpoint.
As far as the task bar goes, it's just a while file icon instead of the Firefox one. It doesn't bother me, but I just thought it might be related.
I'd appreciate any help! Anybody! Thanks,
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What do you see if you right-click the area where such a missing image should be?
Is that a context menu for images with "View Image Info"?
Are there any icons on the location bar that plugins are used or mixed content is blocked?
If images are missing then check that you do not block images from some domains.
*Press the F10 key or tap the Alt key to bring up the hidden Menu bar.
Check the permissions for the domain in the currently selected tab in "Tools > Page Info > Permissions"
Check "Tools > Page Info > Media" for blocked images
*Select the first image link and use the cursor Down key to scroll through the list.
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Make sure that you do not block (third-party) images, the permissions.default.image pref on the about:config page should be 1.
Make sure that you haven't enabled a High Contrast theme in the Windows/Mac Accessibility settings.
Make sure that you allow pages to choose their own colors.
*Tools > Options > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above"
Note that these settings affect background images.
See also:
*http://kb.mozillazine.org/Website_colors_are_wrong
There are extensions like Adblock Plus (Firefox/Tools > Add-ons > Extensions) and security software (firewall, anti-virus) that can block images and other content.
See also:
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
*http://kb.mozillazine.org/Images_or_animations_do_not_load
*http://kb.mozillazine.org/Websites_look_wrong

Hi, I need help for my notebook Macbook Pro - I turned on the notebook and the screen look like start but did not start nothing, the screen froze and continuing load, load and never stop.

Hi, I need help for my notebook Macbook Pro - I turned on the notebook and the screen look like start but did not start nothing, the screen froze and continuing load, load and never stop

screen look on

TS1702 I just updated numbers to newest version and found that numbers quits to home screen when I tap the information icon on "function help", it starts to load the "help" then quits this happens on both my ipad3 & iphone5

2/3/14: I just updated numbers to newest version and found that numbers quits to home screen when I tap the information icon on "function help", it starts to load the "help" then quits. It happens on both my ipad3 & iphone5. I tried restarting the devices but it didn't help.

Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
iOS 7: Help with how to fix a crashing app on iPhone, iPad (Mini), and iPod Touch
http://teachmeios.com/help-with-how-to-fix-a-crashing-app-on-iphone-ipad-mini-an d-ipod-touch/
Troubleshooting apps purchased from the App Store
http://support.apple.com/kb/TS1702
Delete the app and redownload.
Downloading Past Purchases from the iTunes Store, App Store and iBooks Store
http://support.apple.com/kb/ht2519
 Cheers, Tom

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