Help me!  converting to pdf from word, missing pictures and formating?

I wrote a book, was able to create a press quality pdf without any problem during my free trial of acrobat pro xi, now that I have made edits and have bought acrobat, everytime I create a pdf from this (large) word file, some of the images are missing, some text is blurry, and my formatting is off.  It's maddening because it worked so easily before.
Any help is much appreciated. 
Also, for a company that charges so much for their products that they basically have a monopoly on, it's very annoying that I can't get some sort of tech support on the phone and this appears to be my only option.  VERY ANNOYING. 
Anyhoo... thanks for any help from the forums/experts.
-Chris

I don't know what cause this and it's really annoying. I met the same problem when converting pdf from .docx file.
The solution is, re-save your .docx file (Word Document) into .doc file(Word 97-2004 Document) first. Then save the .doc file as pdf. It worked for me.

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