[Help]PT 8.51 pscfg.exe config Issue

Hello,
Recently, I just install a PT 8.51 system on the same box (a Virtual Machine). (Platform: Win2008R2x64, MSSQL2008R2, PT8.51 Media Pack, HRMS 9.0)
Everything works fine, but just the pscfg.exe configure issue for Application Designer to launch.
During the installation, the pscfg.exe can be updated and setup to correct value, for example, PS_HOME field, Cache Folder, Default Profile Edit, etc, and can be saved. This works fine as expected during installation.
After the installation complete (including Online Doc Library deployment), rebooting the server, test some created windows service if work proper, then reboot again, manually startup App Server, Prcs Server, Web Server, PeopleBooks, all works fine.
But when I try to launch the Application Designer to view some objects, it prompted me an error message something like this: variable %PS_SERVDIR% not found. Then I check the pscfg.exe setup, found that some field is clear out, for example, PS_HOME, SQR Bin, SQR Flag from Profile Tab, Cache Fodler is changed to some other value. However, even I update the value via pscfg.exe again, Apply & OK. Then Open again, the value is changed back without any of my updates. (I run the Application Designer on the same server as where DB, App, Prcs, Web Server runs.) [However, despite the error message, the application designer still can logged in. But the Cache Folder, Debug Trace log, etc file path will changed to somewhere else.]
Is there anyone of you having encountered this issue before or not?
Would you please help to give any advise on how to solved it?
Any response will be appreciated.
Thanks,
Saxon SI

What is the exact folder path you're extracting things to? I know that the setup.bat file in the disk1 directory doesn't like spaces in the path to the directory. If you extract the disk 1, disk 2 and disk 3 in for example C:\PSINSTALL\disk1 (and disk 2 etc.) you should be able to run the setup.bat. When you run the setup.bat you don't have to select the next disk, the installation will pick it up automatically.
If you still want to select it manually I think you have to select the parent folder instead of the disk 2 or 3. If you select the disk 2 or 3 folder the installation will not pick it up for some strange reason.

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> Some
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Hi,
I'm using arch (kernel 3.16.0-2-ARCH #1 SMP PREEMPT x86_64 GNU/Linux), a TechnoTrend USB IR Receiver and my custom remote (not covered by existing configs). I installed lirc and lirc-utils via testing repo (lirc-0.9.1). My problem is that I can access my device, but irw gives me no output at all.
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1408117586.815011: event type EV_MSC(0x04): scancode = 0x01
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1408117588.366958: event type EV_SYN(0x00).
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1408117588.486983: event type EV_SYN(0x00).
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1408117589.094926: event type EV_SYN(0x00).
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1408117589.214920: event type EV_SYN(0x00).
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1408117590.926837: event type EV_SYN(0x00).
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1408117591.046834: event type EV_SYN(0x00).
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1408117592.446769: event type EV_SYN(0x00).
1408117592.566769: event type EV_MSC(0x04): scancode = 0x06
1408117592.566769: event type EV_SYN(0x00).
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# Please make this file available to others
# by sending it to <[email protected]>
# this config file was automatically generated
# using lirc-0.9.0(devinput) on Thu Aug 7 15:10:35 2014
# contributed by
# brand: Test
# model no. of remote control:
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begin remote
name BlackFlatOne
bits 16
eps 30
aeps 100
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pre_data 0x0001
post_data_bits 32
post_data 0x00000001
gap 132799
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begin codes
KEY_POWER 0x0c
KEY_MUTE 0x0a
KEY_SELECT 0x38
KEY_Z 0x0f
KEY_1 0x01
KEY_2 0x02
KEY_3 0x03
KEY_4 0x04
KEY_5 0x05
KEY_6 0x06
KEY_7 0x07
KEY_8 0x08
KEY_9 0x09
KEY_0 0x00
KEY_TV 0x1e
KEY_LEFT 0x11
KEY_RIGHT 0x10
KEY_UP 0x20
KEY_DOWN 0x21
KEY_ENTER 0x0d
KEY_CHANNELUP 0x12
KEY_CHANNELDOWN 0x13
KEY_VOLUMEUP 0x2b
KEY_VOLUMEDOWN 0x2c
KEY_STOP 0x0b
KEY_RECORD 0x1f
KEY_CAMERA 0x0e
KEY_ESC 0x29
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begin remote
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bits 16
eps 30
aeps 100
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pre_data 0x0001
post_data_bits 32
post_data 0x00000001
gap 132799
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KEY_0 11
KEY_102ND 86
KEY_1 2
KEY_2 3
KEY_3 4
KEY_4 5
KEY_5 6
KEY_6 7
KEY_7 8
KEY_8 9
KEY_9 10
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KEY_AB 0x196
KEY_ADDRESSBOOK 0x1ad
KEY_AGAIN 129
So I'm wondering about the different lengths of the keycodes (e.g. 0x0d vs 0x1ad -> 2 vs 3 digits).
Can anyone help me out with this issue ?
Am I missing something ?
How do I have to format the scancodes/keycodes the correct way for version 0.9.1 ?

Hi,
I'm using arch (kernel 3.16.0-2-ARCH #1 SMP PREEMPT x86_64 GNU/Linux), a TechnoTrend USB IR Receiver and my custom remote (not covered by existing configs). I installed lirc and lirc-utils via testing repo (lirc-0.9.1). My problem is that I can access my device, but irw gives me no output at all.
At first some outputs:
ir-keytable:
Found /sys/class/rc/rc0/ (/dev/input/event17) with:
Driver ttusbir, table rc-tt-1500
Supported protocols: NEC RC-5 RC-6 JVC SONY SANYO LIRC other
Enabled protocols: RC-5
Name: TechnoTrend USB IR Receiver
bus: 3, vendor/product: 0b48:2003, version: 0x0101
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1408117586.815011: event type EV_MSC(0x04): scancode = 0x01
1408117586.815011: event type EV_SYN(0x00).
1408117586.934967: event type EV_MSC(0x04): scancode = 0x01
1408117586.934967: event type EV_SYN(0x00).
1408117587.702986: event type EV_MSC(0x04): scancode = 0x02
1408117587.702986: event type EV_SYN(0x00).
1408117588.366958: event type EV_MSC(0x04): scancode = 0x03
1408117588.366958: event type EV_SYN(0x00).
1408117588.486983: event type EV_MSC(0x04): scancode = 0x03
1408117588.486983: event type EV_SYN(0x00).
1408117589.094926: event type EV_MSC(0x04): scancode = 0x04
1408117589.094926: event type EV_SYN(0x00).
1408117589.214920: event type EV_MSC(0x04): scancode = 0x04
1408117589.214920: event type EV_SYN(0x00).
1408117590.926837: event type EV_MSC(0x04): scancode = 0x05
1408117590.926837: event type EV_SYN(0x00).
1408117591.046834: event type EV_MSC(0x04): scancode = 0x05
1408117591.046834: event type EV_SYN(0x00).
1408117592.446769: event type EV_MSC(0x04): scancode = 0x06
1408117592.446769: event type EV_SYN(0x00).
1408117592.566769: event type EV_MSC(0x04): scancode = 0x06
1408117592.566769: event type EV_SYN(0x00).
My remote config file looks like this:
# Please make this file available to others
# by sending it to <[email protected]>
# this config file was automatically generated
# using lirc-0.9.0(devinput) on Thu Aug 7 15:10:35 2014
# contributed by
# brand: Test
# model no. of remote control:
# devices being controlled by this remote:
begin remote
name BlackFlatOne
bits 16
eps 30
aeps 100
pre_data_bits 16
pre_data 0x0001
post_data_bits 32
post_data 0x00000001
gap 132799
toggle_bit 0
begin codes
KEY_POWER 0x0c
KEY_MUTE 0x0a
KEY_SELECT 0x38
KEY_Z 0x0f
KEY_1 0x01
KEY_2 0x02
KEY_3 0x03
KEY_4 0x04
KEY_5 0x05
KEY_6 0x06
KEY_7 0x07
KEY_8 0x08
KEY_9 0x09
KEY_0 0x00
KEY_TV 0x1e
KEY_LEFT 0x11
KEY_RIGHT 0x10
KEY_UP 0x20
KEY_DOWN 0x21
KEY_ENTER 0x0d
KEY_CHANNELUP 0x12
KEY_CHANNELDOWN 0x13
KEY_VOLUMEUP 0x2b
KEY_VOLUMEDOWN 0x2c
KEY_STOP 0x0b
KEY_RECORD 0x1f
KEY_CAMERA 0x0e
KEY_ESC 0x29
end codes
end remote
I start lirc manually with
lircd --driver=devinput --device=/dev/input/by-id/usb-TechnoTrend_AG_TT-USB_Infrared_Device-event-ir BlackFlatOne -n
After starting lirc, I start irw, but I get no response at all when pressing buttons on my remote.
I already tried a
cat /dev/input/by-id/usb-TechnoTrend_AG_TT-USB_Infrared_Device-event-ir
(lirc and irw not running, of course) and this gives me cryptic symbols when pressing buttons on my remote, so the IR receiver doesn't seem to be the problem.
I'm wondering if the scancodes in my config are ok for a devinput-device, because the latest "official" lircd.conf.devinput looks like that:
# generated by devinput.sh
begin remote
name devinput
bits 16
eps 30
aeps 100
pre_data_bits 16
pre_data 0x0001
post_data_bits 32
post_data 0x00000001
gap 132799
toggle_bit 0
begin codes
KEY_0 11
KEY_102ND 86
KEY_1 2
KEY_2 3
KEY_3 4
KEY_4 5
KEY_5 6
KEY_6 7
KEY_7 8
KEY_8 9
KEY_9 10
KEY_A 30
KEY_AB 0x196
KEY_ADDRESSBOOK 0x1ad
KEY_AGAIN 129
So I'm wondering about the different lengths of the keycodes (e.g. 0x0d vs 0x1ad -> 2 vs 3 digits).
Can anyone help me out with this issue ?
Am I missing something ?
How do I have to format the scancodes/keycodes the correct way for version 0.9.1 ?

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MYSQLHOSTNAME is incorrect on both
CMSCLUSTER="no" ?
On bo2 the node name is SIANODENAME="SIA2"
We looked at the registry entries and we can see entries for the old SIA...
Real question here is whether the ccm.config is accessed when one member of the cluster passed a report request to the other cluster member - would this be our issue?
SERVICENAME_AUDIT="BOE120_AUDIT"                                SERVICENAME_AUDIT="BOE120_AUDIT"
NAMESERVER="bo2"                                              | NAMESERVER="bo1"
DBTYPE="MySQL"                                                  DBTYPE="MySQL"
INSTALLTYPE="new"                                               INSTALLTYPE="new"
REINIT="yes"                                                    REINIT="yes"
BOBJEVERSION="12.0"                                             BOBJEVERSION="12.0"
SHUTDOWNPORT="8005"                                             SHUTDOWNPORT="8005"
REGFILE="/home/BOXI/bobje/data/.bobj"                           REGFILE="/home/BOXI/bobje/data/.bobj"
DBTYPE_AUDIT="MySQL"                                            DBTYPE_AUDIT="MySQL"
CLUSTER_NAMESERVER=""                                           CLUSTER_NAMESERVER=""
CONNECTORPORT="8080"                                            CONNECTORPORT="8080"
SIAPORTNUMBER="6410"                                            SIAPORTNUMBER="6410"
BOBJELANG="en"                                                  BOBJELANG="en"
BOBJELICENSEKEY="XXXX-xxxxxx-xxxxxxxxx-xxxx"                    BOBJELICENSEKEY="XXXX-xxxxxx-xxxxxxxxx-xxxx"
MYSQLHOSTNAME="127.0.0.1"                                       MYSQLHOSTNAME="127.0.0.1"
PRODUCTID_NAME="BusinessObjects"                                PRODUCTID_NAME="BusinessObjects"
PRODUCTID_VER="12.1"                                            PRODUCTID_VER="12.1"
LOCALNAMESERVER="bo2"                                         | LOCALNAMESERVER="bo1"
PIDDIR="/home/BOXI/bobje/serverpids"                            PIDDIR="/home/BOXI/bobje/serverpids"
CMSCLUSTER="no"                                                 CMSCLUSTER="no"
REDIRECTPORT="8443"                                             REDIRECTPORT="8443"
SIANODENAME="SIA2"                                            | SIANODENAME="SIA"
DEFAULT_NAMESERVER="bo2"                                      | DEFAULT_NAMESERVER="bo1"
INSTALL_DIR="/home/BOXI/bobje/"                                 INSTALL_DIR="/home/BOXI/bobje/"
BOBJEUSERNAME="toronto1"                                        BOBJEUSERNAME="toronto1"
CMSNAMESERVER="bo2"                                           | CMSNAMESERVER="bo1"
DATABASEUID="toronto1"                                          DATABASEUID="toronto1"
INSTALLMYSQL="yes"                                              INSTALLMYSQL="yes"
BOBJEDIR="/home/BOXI/bobje/"                                    BOBJEDIR="/home/BOXI/bobje/"
BOBJEINSTALLLOCAL="system"                                      BOBJEINSTALLLOCAL="system"
SERVICENAME="BOE120"                                            SERVICENAME="BOE120"
CMSPORTNUMBER="6400"                                            CMSPORTNUMBER="6400"
CLUSTERPORTNUMBER="6400"                                        CLUSTERPORTNUMBER="6400"
SERVICEPORT="3306"                                              SERVICEPORT="3306"
SERVICEPORT_AUDIT="3306"                                        SERVICEPORT_AUDIT="3306"
MYSQLHOSTNAME_AUDIT="127.0.0.1"                                 MYSQLHOSTNAME_AUDIT="127.0.0.1"
SIAIILAUNCH='"/home/BOXI/bobje/enterprise120/generic/bobjrest | SIALAUNCH='"/home/BOXI/bobje/enterprise120/generic/bobjrestar
</pre>
Edited by: jemstar on Jun 25, 2009 12:42 PM

<pre>The logs are attached below - might be a registry related issue??
ceserver.cpp:968:virtual bool CDZServer::onInitialize(): TraceLog message 1
2009/06/25 10:40:42.468|>>|E| |16511|1137466256| |||||||||||||||**ERROR:ceserver:invalid entry General\Directories\Config in registry [ceserver.cpp;968]
SystemHelpers.cpp:532:static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&): TraceLog message 2
2009/06/25 10:41:40.613|>>|E| |16511|1170385808| |||||||||||||||in static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&) at SystemHelpers.cpp:532: unable to resolve the USER_DOCUMENTS variable
SystemHelpers.cpp:540:static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&): TraceLog message 3
2009/06/25 10:41:40.613|>>|E| |16511|1170385808| |||||||||||||||in static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&) at SystemHelpers.cpp:540: unable to resolve the USER_PROFILE_APP_DIR variable
SystemHelpers.cpp:532:static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&): TraceLog message 4
2009/06/25 10:41:40.850|>>|E| |16511|1199270800| |||||||||||||||in static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&) at SystemHelpers.cpp:532: unable to resolve the USER_DOCUMENTS variable
SystemHelpers.cpp:540:static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&): TraceLog message 5
2009/06/25 10:41:40.850|>>|E| |16511|1199270800| |||||||||||||||in static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&) at SystemHelpers.cpp:540: unable to resolve the USER_PROFILE_APP_DIR variable
SystemHelpers.cpp:532:static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&): TraceLog message 6
2009/06/25 10:47:06.844|>>|E| |16511|1170385808| |||||||||||||||in static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&) at SystemHelpers.cpp:532: unable to resolve the USER_DOCUMENTS variable
SystemHelpers.cpp:540:static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&): TraceLog message 7
2009/06/25 10:47:06.844|>>|E| |16511|1170385808| |||||||||||||||in static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&) at SystemHelpers.cpp:540: unable to resolve the USER_PROFILE_APP_DIR variable
SystemHelpers.cpp:532:static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&): TraceLog message 8
2009/06/25 10:47:39.350|>>|E| |16511|1170385808| |||||||||||||||in static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&) at SystemHelpers.cpp:532: unable to resolve the USER_DOCUMENTS variable
SystemHelpers.cpp:540:static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&): TraceLog message 9
2009/06/25 10:47:39.350|>>|E| |16511|1170385808| |||||||||||||||in static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&) at SystemHelpers.cpp:540: unable to resolve the USER_PROFILE_APP_DIR variable
SystemHelpers.cpp:532:static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&): TraceLog message 10
2009/06/25 10:48:30.154|>>|E| |16511|1170385808| |||||||||||||||in static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&) at SystemHelpers.cpp:532: unable to resolve the USER_DOCUMENTS variable
SystemHelpers.cpp:540:static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&): TraceLog message 11
2009/06/25 10:48:30.154|>>|E| |16511|1170385808| |||||||||||||||in static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&) at SystemHelpers.cpp:540: unable to resolve the USER_PROFILE_APP_DIR variable
SystemHelpers.cpp:532:static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&): TraceLog message 12
2009/06/25 10:51:39.548|>>|E| |16511|1176263568| |||||||||||||||in static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&) at SystemHelpers.cpp:532: unable to resolve the USER_DOCUMENTS variable
SystemHelpers.cpp:540:static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&): TraceLog message 13
2009/06/25 10:51:39.548|>>|E| |16511|1176263568| |||||||||||||||in static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&) at SystemHelpers.cpp:540: unable to resolve the USER_PROFILE_APP_DIR variable
SystemHelpers.cpp:532:static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&): TraceLog message 14
2009/06/25 10:54:22.550|>>|E| |16511|1198218128| |||||||||||||||in static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&) at SystemHelpers.cpp:532: unable to resolve the USER_DOCUMENTS variable
SystemHelpers.cpp:540:static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&): TraceLog message 15
2009/06/25 10:54:22.550|>>|E| |16511|1198218128| |||||||||||||||in static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&) at SystemHelpers.cpp:540: unable to resolve the USER_PROFILE_APP_DIR variable
SystemHelpers.cpp:532:static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&): TraceLog message 16
2009/06/25 10:55:55.728|>>|E| |16511|1170385808| |||||||||||||||in static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&) at SystemHelpers.cpp:532: unable to resolve the USER_DOCUMENTS variable
SystemHelpers.cpp:540:static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&): TraceLog message 17
2009/06/25 10:55:55.728|>>|E| |16511|1170385808| |||||||||||||||in static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&) at SystemHelpers.cpp:540: unable to resolve the USER_PROFILE_APP_DIR variable
SystemHelpers.cpp:532:static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&): TraceLog message 18
2009/06/25 10:56:44.085|>>|E| |16511|1170385808| |||||||||||||||in static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&) at SystemHelpers.cpp:532: unable to resolve the USER_DOCUMENTS variable
SystemHelpers.cpp:540:static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&): TraceLog message 19
2009/06/25 10:56:44.085|>>|E| |16511|1170385808| |||||||||||||||in static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&) at SystemHelpers.cpp:540: unable to resolve the USER_PROFILE_APP_DIR variable
SystemHelpers.cpp:532:static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&): TraceLog message 20
2009/06/25 10:59:11.076|>>|E| |16511|1170385808| |||||||||||||||in static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&) at SystemHelpers.cpp:532: unable to resolve the USER_DOCUMENTS variable
SystemHelpers.cpp:540:static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&): TraceLog message 21
2009/06/25 10:59:11.076|>>|E| |16511|1170385808| |||||||||||||||in static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&) at SystemHelpers.cpp:540: unable to resolve the USER_PROFILE_APP_DIR variable
SystemHelpers.cpp:532:static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&): TraceLog message 22
2009/06/25 11:01:11.492|>>|E| |16511|1199270800| |||||||||||||||in static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&) at SystemHelpers.cpp:532: unable to resolve the USER_DOCUMENTS variable
SystemHelpers.cpp:540:static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&): TraceLog message 23
2009/06/25 11:01:11.492|>>|E| |16511|1199270800| |||||||||||||||in static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&) at SystemHelpers.cpp:540: unable to resolve the USER_PROFILE_APP_DIR variable
SystemHelpers.cpp:532:static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&): TraceLog message 24
2009/06/25 11:06:19.005|>>|E| |16511|1176263568| |||||||||||||||in static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&) at SystemHelpers.cpp:532: unable to resolve the USER_DOCUMENTS variable
SystemHelpers.cpp:540:static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&): TraceLog message 25
2009/06/25 11:06:19.005|>>|E| |16511|1176263568| |||||||||||||||in static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&) at SystemHelpers.cpp:540: unable to resolve the USER_PROFILE_APP_DIR variable
SystemHelpers.cpp:532:static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&): TraceLog message 26
2009/06/25 11:11:12.031|>>|E| |16511|1170385808| |||||||||||||||in static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&) at SystemHelpers.cpp:532: unable to resolve the USER_DOCUMENTS variable
SystemHelpers.cpp:540:static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&): TraceLog message 27
2009/06/25 11:11:12.031|>>|E| |16511|1170385808| |||||||||||||||in static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&) at SystemHelpers.cpp:540: unable to resolve the USER_PROFILE_APP_DIR variable
kc3xmlGenericParser.cpp:389:bool Cube::XmlTools::ValueTypedConstant::Validate(const Cube::XmlTools::ic3TokenTranslator*): TraceLog message 28
2009/06/25 11:14:01.242|>>|E| |16511|1170385808| |||||||||||||||**ERROR:C3_GenericParser:ValueTypedConstant::Validate - Client - Invalid value : B95ED5004B624ADF927180432D8E2018 [kc3xmlGenericParser.cpp;389]
kc3cdbdataprovider.cpp:3641:virtual BOResult cdbDataProvider::SetQuerySpec(const ibo_ptr<iboUnknown>&): TraceLog message 29
2009/06/25 11:14:01.250|>>|E| |16511|1170385808| |||||||||||||||**ERROR:C3_Dataprovider:QuerySpec Validate failed ! [kc3cdbdataprovider.cpp;3641]
kdgDocument.cpp:10587:void dgDocument::Check(bool, const char*, bool) const: TraceLog message 30
2009/06/25 11:14:01.250|>>|E| |16511|1170385808| |||||||||||||||**ERROR:dgDocument:An internal error occured while dgDocument is calling pDataProvider->SetQuerySpec(pQuerySpec) [kdgDocument.cpp;10587]
kdgDocumentEx.cpp:1589:virtual BOResult dgDocument::SetQueryMDP(const bo_wstring&, const ibo_ptr<iboUnknown>&, std::ostream&, std::ostream*): TraceLog message 31
2009/06/25 11:14:01.251|>=|E|X|16511|1170385808| |||||||||||||||Uncaught Exception in SilentScope: dgDocumentEx:SetQueryMDP: 0.009
kdgDocument.cpp:4342:BOResult dgDocument::SetQueryMDP(const dgCommandParser::DPCOMMAND&, std::ostream&): TraceLog message 32
2009/06/25 11:14:01.251|>=|E|X|16511|1170385808| |||||||||||||||Uncaught Exception in SilentScope: dgDocument:SetQueryMDP: 0.009
kdgDocument.cpp:4020:void dgDocument::UpdateQueryMDP(const dgCommandParser::DPCOMMAND&, std::ostream&): TraceLog message 33
2009/06/25 11:14:01.251|>=|E|X|16511|1170385808| |||||||||||||||Uncaught Exception in SilentScope: dgDocument:UpdateQueryMDP: 0.009
kdgDocument.cpp:1649:virtual BOResult dgDocument::ProcessDPCommands(std::istream&, bool, std::ostream&): TraceLog message 34
2009/06/25 11:14:01.251|>=|E|X|16511|1170385808| |||||||||||||||Uncaught Exception in SilentScope: dgDocument:ProcessDPCommands: 0.01
SystemHelpers.cpp:532:static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&): TraceLog message 35
2009/06/25 11:32:27.546|>>|E| |16511|1199270800| |||||||||||||||in static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&) at SystemHelpers.cpp:532: unable to resolve the USER_DOCUMENTS variable
SystemHelpers.cpp:540:static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&): TraceLog message 36
2009/06/25 11:32:27.547|>>|E| |16511|1199270800| |||||||||||||||in static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&) at SystemHelpers.cpp:540: unable to resolve the USER_PROFILE_APP_DIR variable
</pre>

HELP! Problem using HPSCAN.exe or TWAIN driver for HP Laserjet Pro cm1415fnw using Windows 7

I have been using the HP Laserjet Pro cm1415fnw for over a year without a problem. At the time when I first purchased the unit, I was using a Dell desktop with Windows XP and connected the printer via USB port. I was able to print and scan from my computer, including from within applications that use TWAIN scanning driver such as Word, Acrobat, etc.
I have since upgraded to an HP slimline s5-1160 computer using Windows 7. I installed the Laserjet software from my installation CD's without a problem. The printer is connected to the computer by USB port. I can continue to print without a problem. However, I no longer am able to scan using the HP software (HPscan.exe) nor from within applications that use TWAIN scanning driver such as Word, Acrobat, etc. When I attempt to do so, it takes a long time before it asks me what TWAIN scan driver to select. When I select the HP cm1410 MFP series, the program either crashes or reverts to the state it was before I attempted to scan an image into a document from within the program.
I can however scan successfully using the Windows Scan and Fax wizard or if I choose "Devices and Printers" from the Start Menu and select "Start scan" from the menu after right-clicking the HP printer icon. However this option limits my use of the scanner -- I cannot scan to a PDF nor can I scan multiple pages into an OCR application. I'm forced to scan to either a JPG or TIF or PNG.
As for attempting to resolve this problem I have done the following with no success:
Uninstall and reinstall the full software and drivers (and using the most recent version on the HP website)
Change USB ports and/or cables
Run the HP scan diagnostic utility, which seems to show an error at the WIA scanning step and then recommends that I uuninstall and reinstall the full software. When I skip that and allow it to check for TWAIN scanning, it gives me a similar error, suggesting that I use the most recent version of the drivers (the driver that I am using is v 3.0 dated 11/12/2009) Therefore in this case the HP scan diagnostic utility does NOT provide a fix for this problem other than uninstall and reinstall, which I have done several times to no avail
Contact HP support both for the computer and the multifunction printer (which as I understand are different support staff). The printer staff claims it's a software problem and that the computer staff should be able to resolve it (something about not having "launchpad" installed properly. When I contact the computer staff, they claim it's a printer driver issue. So I am at a standstill
I researched the HP support forums only to find from this link - http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02661093&cc=us&dlc=en&lc=en&product=4089468&tmp... - that if you cannot scan from HP software that you can use the programs that rely on WIA drivers (Windows Fax and Scan) which I already know I can do but implies that HP does NOT have a solution for how to scan using their own software!
My gut tells me that this is one of those problems that many others may have but for which there is no workable solution. It's possible that during the course of uninstalling and reinstalling the software, remnants may remain behind that prevent proper functioning of the drivers, but without knowing how to specifically "clean" those remnants before reinstalling the software, I am at a loss. Oh and by the way, I've also tried using CCleaner and Norton Registry Cleaner in an attempt to clean those remnants, but that effort didn't help.
My question is basically this... does anyone know of a fix around this problem or must I resign myself to using the Windows Fax and Scan wizard to scan in documents and images and forget about using TWAIN programs as HP seems to be suggesting? I would think that given that I am using an HP printer/scanner along with an HP computer with Windows 7 that this problem should NOT be a problem!
This question was solved.
View Solution.

Before attempting to install the printer on my computer (HP slimline s5-1160), I had been able to successfully install the printer previously on two other computers: a Lenovo T-410 laptop (work computer using Windows XP) and an HP Pavilion Elite HPE (wife's computer using Windows 7).
On those computers, I can use the TWAIN driver from within applications without a problem, and the HPSCAN.exe file works as well. Both computers connect to the printer wirelessly.
It is while trying to install the printer on my home computer via USB that I am having all sorts of difficulty. I have also tried to connect my s5-1160 to the printer wirelessly from my computer. I also checked the Windows Services, and all seems fine there. I also tried switching USB ports and cables. Again, no luck with the scanning using TWAIN driver.
One other point: when I use the original installation CD that came with the printer to install on the s5-1160, the installation seems to stop when it says "Checking requirements for installation" That didn't happen with the two other computers. However, that problem doesn't happen the s5-1160 when I used the more recent version of the full software from the HP website.
Let me reiterate. I have never had any problems with printing from any computer. The scanner works fine from my s5-1160 if I resort to using the scanner and fax wizard using the WIA drivers. What I am unable to do is to get the scanner to work from within an application using the TWAIN driver or if I use the native HP application (hpscan.exe). Nothing seems to happen. Because of that I cannot scan directly into a PDF.
And the only fix that the HP scan diagnostic utility continues to recommend is that I uninstall and reinstall the software. It shows errors in the WIA scanning step and TWAIN step.
Is it possible that because of behind-the-scenes Windows updates that my s5-1160 is receiving that a software conflict is created that prevents the TWAIN driver from functioning properly? Other than that I am at a loss to figure out why this is happening.

[Help]PT 8.51 pscfg.exe config Issue

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