Help This Poor Computer Illiterate Child

I cannot open online documents! I was able to do so up until approximately 45-60 days ago, but now it opens to a dark grey screen. Another issue I have been experiencing is a pop-up that reads:
Runtime Error!
Program:C:\Program Files\Adobe\Reader 10.0\Reader\AcroRd32.exe
This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.
I don't know what I've done, and it's driving me nuts! Please Help!
Dave

What OS is your computer running on?
Suggestion is that uninstall and reinstall the program!

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    Hi Herewith I have enclosed the code.. I am not sure where i am going wrong..moreover i am very new to this technologies.. i need to finish this by tonight.. anyone helps that will be great..
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    import javax.servlet.http.HttpServletRequest;
    import javax.servlet.http.HttpServletResponse;
    import javax.servlet.http.HttpSession;
    import javax.servlet.SingleThreadModel;
    import javax.servlet.ServletConfig;
    import javax.servlet.ServletException;
    import java.io.IOException;
    import java.sql.ResultSet;
    import java.io.*;
    import java.util.*;
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    import java.text.*;
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    Hi Here my code is, I am able to add one by one records... but if the record is there still it is trying to inser and throwing some execption. Because that rebate_sku_num is the primary key..
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    Thanks
    import javax.servlet.http.HttpServlet;
    import javax.servlet.http.HttpServletRequest;
    import javax.servlet.http.HttpServletResponse;
    import javax.servlet.http.HttpSession;
    import javax.servlet.SingleThreadModel;
    import javax.servlet.ServletConfig;
    import javax.servlet.ServletException;
    import java.io.IOException;
    import java.sql.ResultSet;
    import java.io.*;
    import java.util.*;
    import java.util.Date;
    import java.text.*;
    public class AddRebate extends HttpServlet implements SingleThreadModel {
        public void init(ServletConfig servletconfig) throws ServletException {
            super.init(servletconfig);
        public void doPost(HttpServletRequest httpservletrequest, HttpServletResponse httpservletresponse)
                throws ServletException, IOException {
            HttpSession session;
            session = httpservletrequest.getSession(true);
            String user_name;
            String divisionCode;
            String rebate_sku_num[];
            String selectedMonth;
            String amount[];
            String message = "";
            String Query="";
            String RebateId=""; 
            boolean flag = true;
            Calendar todaysdate = new GregorianCalendar();
            SimpleDateFormat sdf = new SimpleDateFormat("MM/dd/yyyy");
            SimpleDateFormat sdf1 = new SimpleDateFormat("MM/dd/yyyy HH:MM:SS");     
            System.out.println("today's date: " + sdf.format(todaysdate.getTime()));
            String entryDate = sdf.format(todaysdate.getTime());
            String entryDate1 = sdf1.format(todaysdate.getTime());
            user_name = (String) session.getAttribute("user_name");
            divisionCode = (String) session.getAttribute("division_code");
            selectedMonth = httpservletrequest.getParameter("selectedMonth");
            rebate_sku_num = httpservletrequest.getParameterValues("rebateId");
            amount = httpservletrequest.getParameterValues("amount");
            System.out.println("AddRebate : doPost() : selectedMonth = " + selectedMonth);
            System.out.println("AddRebate : doPost() : rebate_sku_num = " + rebate_sku_num);
            System.out.println("AddRebate : doPost() : amount = " + amount);
       flag = true;
            for (int z = 0; z < rebate_sku_num.length && flag; z++) {
                try {
                         flag=false;
                    String s = "select REBATE_SKU_NUM from EASMSA_REBATE_SKU_DETAILS_TB where REBATE_SKU_NUM ='" + rebate_sku_num[z] + "'";
                    System.out.println("AdjustmentServlet : doGet() : checking sku validity query  = " + s);
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                        while (resultset.next()) {
                            RebateId = resultset.getString("REBATE_SKU_NUM");
                            flag = true;
            if ((rebate_sku_num[z] != RebateId)) {
                    System.out.println("get the values" +rebate_sku_num);
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                                ",  TO_Date( '" + entryDate + "', 'MM/dd/YYYY HH:MI:SS AM')" +
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                  }else if ((rebate_sku_num[z] == RebateId )){
                       Query = "update EASMSA_REBATE_SKU_DETAILS_TB set REBATE_AMT=" + amount[z] + " where REBATE_SKU_NUM='" + rebate_sku_num[z] + "'";
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                       // message = "SKU '" + sku[z] + "' of customer '" + customer[z] + "' and location '" + location[z] + "' is not valid.";
                        message = "SKU '" + rebate_sku_num[z] + "' is not valid.";
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                } catch (Exception exception1) {
                    System.out.println("AdjustmentServlet : doGet() : exception in checking validity of SKU");
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                  //  message = "SKU '" + sku[z] + "' of customer '" + customer[z] + "' and location '" + location[z] + "' is not valid.";
                   message = "SKU '" + rebate_sku_num[z] + "' is not valid.";
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                            System.out.println(" AddRebate : doPost() : rollback: error in executing update query= " + Query);
                            DatabaseConnection.rollBack();
                            message = "Some problem in updating transactions. Please try again later.";
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                           // break;
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                            message = "Rebate Transactions has been updated.";
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                        System.out.println("AddRebate : doPost() : exception in update query");
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            return;
    [/code]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         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    10.2.1.96 SMB2
    SMB2:R  - NT Status: System - Error, Code = (22) STATUS_MORE_PROCESSING_REQUIRED  SESSION SETUP (0x1), SessionFlags=0x0
    {SMBOverTCP:23, TCP:22, IPv4:21}
    212 4:54:35 PM 16/12/2013
    7.3324012 10.2.1.96
    10.2.0.13 SMB2
    SMB2:C   SESSION SETUP (0x1) {SMBOverTCP:23, TCP:22, IPv4:21}
    215 4:54:35 PM 16/12/2013
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    10.2.1.96 SMB2
    SMB2:R  - NT Status: System - Error, Code = (109) STATUS_LOGON_FAILURE  SESSION SETUP (0x1)  
    {SMBOverTCP:23, TCP:22, IPv4:21}
    216 4:54:35 PM 16/12/2013
    7.3341805 10.2.1.96
    10.2.0.13 TCP
    TCP:Flags=...A.R.., SrcPort=49312, DstPort=Microsoft-DS(445), PayloadLen=0, Seq=1771711788, Ack=2167619070, Win=0 (scale factor 0x2) = 0
    {TCP:22, IPv4:21}
    217 4:54:35 PM 16/12/2013
    7.3357089 10.2.1.96
    10.2.0.13 TCP
    TCP:Flags=......S., SrcPort=49313, DstPort=Microsoft-DS(445), PayloadLen=0, Seq=2943201172, Ack=0, Win=8192 ( Negotiating scale factor 0x2 ) = 8192
    {TCP:27, IPv4:21}
    218 4:54:35 PM 16/12/2013
    7.3357422 10.2.0.13
    10.2.1.96 TCP
    TCP:Flags=...A..S., SrcPort=Microsoft-DS(445), DstPort=49313, PayloadLen=0, Seq=3718656547, Ack=2943201173, Win=8192 ( Negotiated scale factor 0x8 ) = 2097152
    {TCP:27, IPv4:21}
    219 4:54:35 PM 16/12/2013
    7.3359768 10.2.1.96
    10.2.0.13 TCP
    TCP:Flags=...A...., SrcPort=49313, DstPort=Microsoft-DS(445), PayloadLen=0, Seq=2943201173, Ack=3718656548, Win=16425 (scale factor 0x2) = 65700
    {TCP:27, IPv4:21}
    220 4:54:35 PM 16/12/2013
    7.3359768 10.2.1.96
    10.2.0.13 SMB2
    SMB2:C   NEGOTIATE (0x0), GUID={8213462D-2600-D1B1-11E3-65FC4BCDE707}
    {SMBOverTCP:28, TCP:27, IPv4:21}
    221 4:54:35 PM 16/12/2013
    7.3364173 10.2.0.13
    10.2.1.96 SMB2
    SMB2:R   NEGOTIATE (0x0), GUID={8447F237-5219-D48A-40C0-29092450C68E}
    {SMBOverTCP:28, TCP:27, IPv4:21}
    222 4:54:35 PM 16/12/2013
    7.3369702 10.2.1.96
    10.2.0.13 SMB2
    SMB2:C   SESSION SETUP (0x1) {SMBOverTCP:28, TCP:27, IPv4:21}
    223 4:54:35 PM 16/12/2013
    7.3373474 10.2.0.13
    10.2.1.96 SMB2
    SMB2:R  - NT Status: System - Error, Code = (22) STATUS_MORE_PROCESSING_REQUIRED  SESSION SETUP (0x1), SessionFlags=0x0
    {SMBOverTCP:28, TCP:27, IPv4:21}
    224 4:54:35 PM 16/12/2013
    7.3377060 10.2.1.96
    10.2.0.13 SMB2
    SMB2:C   SESSION SETUP (0x1) {SMBOverTCP:28, TCP:27, IPv4:21}
    227 4:54:35 PM 16/12/2013
    7.3390552 10.2.0.13
    10.2.1.96 SMB2
    SMB2:R  - NT Status: System - Error, Code = (109) STATUS_LOGON_FAILURE  SESSION SETUP (0x1)  
    {SMBOverTCP:28, TCP:27, IPv4:21}
    Regards,
    Gokhan

    Solution has been found, 
    After doing bit of a backtrack, site DC's were out of sync with PDC with time.
    Also Time service was shutdown on PDC which has been enabled and pointed to the Australian pool ntp IP address.
    Everything is back on track now.
    Regards,
    Gokhan Cil

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