Help! when i turn on my mac while holding down the option key to swith from windows to mac (i have just installed windows via bootcamp) it comes up with a white screen with a grey padlock asking for a password.
I have not installed the windows drivers yet if that is relevant. here is a video of the problem https://www.youtube.com/watch?v=xR9dQPSIyNg
Welcome to the Apple Support Communities
That's the EFI password. If you don't know the password, the only thing you can do to turn it off is to take the Mac to an Apple Store.
If you know the password, follow these steps to turn your EFI password off:
1. Press Command and R keys while your Mac is starting to start into OS X Utilities.
2. Go to Utilities menu > Firmware Password Utility, turn it off and restart your Mac
Similar Messages
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Help! Illustrator duplicates everything on drag, as if I'm holding down the Option key.
I have never had this problem before. Whenever I drag an object, it automatically duplicates the object as if I am holding down the Option key. I can move objects with the arrow keys, but if I drag anything with the mouse, it automatically duplicates it.
Please help as this is impossible to work with. I've restarted the coputer as well as Illustrator multiple times. The issue does not happen in InDesign or Photoshop. Just Illustrator. I'm runnin Mac OSX 10.6.
Thank you in advance for your help.Thank you for your remply emil! It happens when I create a new document with new objects, and it also happens on already existing documents and objects. Yes, the cursor swithces to the double arrows as if I was holding down the Option key. Nothing wrong with the key itself. IT's not stuck or anything.
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I have tried numerous times to restart my macbook pro to get to the startup manager. And even when holding down the option key, it will just take me back to the flashing file with a question mark in it. If anyone can help, I'd sincerely appreciate it.
Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Lion, Mountain Lion, or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless. -
Holding down the option key when booting my iMac lo longer shows me my bootable external drives, the system just boots up to the main system. Also, holding down command, option,P,R no longer zaps the p-ram. the system just boots up normally. Why do these key fonctions no longer work?
It could be your timing if on a bluetooth keyboard. I find it best to hit the keys as soon as i hear the chime, release and hit them again but this time holding them before the chime ends....like a fake pump in football.
But....you can always open up system preferences, startup disk, and select your bootable clone for booting. If it doesn't show up there, the Mac doesn't think it's bootable. -
My computer won't open up in windows when i hold down the option key
I have restarted my computer holding down the option key to start windows and it opens up as mac os
Did you create a Bootcamp partition? Did you install Windows? Holding the option key while booting does not start Windows it shows a boot menu where you can select the operating system to boot.
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I have a 4 year old macbook pro and when I turn it on, the screen and fan come on but there is a flashing question mark folder that appears. Nothing beyond that point....help?
There is no installed OS or you have a dead hard drive. Start by booting from the original installer disc that came with the computer or an installer disc that has a later version than the original such as a Snow Leopard DVD. Then you can do this:
Reinstall OS X without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1. -
Hey, My mac book is giving me a flashing question mark on start up. When I hold down the command key to get to system preferences in order to help it find the system software it asks me for a firmware password, that I did not set! I also do not have the start up DVD/disk anymore. Any ideas on how to bypass this?
Contact Apple or an authorized Apple service provider.
(116347) -
I have just updated my Iphone 4 and now I can't get into it as it is asking for a passcode which I don't have. Can anyone help?
Did you get this device 2nd hand?
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I just got an Ipod Classic recently and downloaded Itunes. Got my music on my Ipod. My husband just got an Ipod Touch. I followed the directions on how to create a 2nd library and was able to load his music onto his Ipod. My problem is now I can not find my original library. I did what the directions said about holding down the shift key while opening Itunes and it still goes to the 2nd library that I created. How do i get my original library to come up? I tried several times with the same results. Please let me know what I need to do to be able to get into either library. Thank You.
Does the original library file still exist on the computer? Hopefully when creating the new library it was done in a seperate folder as I do not believe iTunes allows for two library files in the same location.
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When holding down the 'command' key for a few seconds, the Universal Access panel appears. How can I stop this?
It is a panel that pops up and the heading on the panel is 'Universal Access', it is actually just an image of a panel, you can't access it. I have checked keyboard shortcuts and none of them are assigned to the command key only
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How to email multiple contacts with mail in yosemite (holding down the shift key no longer works)?
Does anyone know if it is possible to select multiple contact email addresses simultaneously from the contact list in Yosemite in a similar fashion to what we used to do (hold down the shift key)? I have tried all the key combinations I can think of and none of them work. The "smart" address is a pain to use (to me at least) and I would have to make so many groups up to do what I use to do with just a few key strokes that I am really frustrated. Thanks for any help.
Electron Mover,
You can still open the stand alone Contacts App located in your applications folder and then drag and drop your contacts into the "To" field and it will add them. Also As you said.
If you want to select multiple people in the Contacts App, you can ( Command ) ( Click ) them and then drag and drop them into the "To" field.
You can also place all the contacts into a group in the Contacts App. Then either drag and drop the group name from The Contacts App to the "To" field in Mail or you can start to type out the group name in the "To" field in Mail and from the pop down list select the group name and it will add all the contacts from that group.
If you are willing I encourage you to send them feedback here: https://www.apple.com/feedback/macosx.html or https://www.apple.com/feedback/mail.html they won't respond but at least they will know your opinion.
Hope that helps,
Weston -
Dear Apple. I have just installed Windows 7 64-bit full version Home Premium using Bootcamp and cannot get access to the internet. I installed on a Macbook Air Mid 2012 with Mountain Lion. Are there some drivers that are missing from the Windows 7 bootcamp install download from Apple
It is a Total Misconception that the Support files are installed when you are installing Windows, even if the USB drive that holds them is inserted in the system when doing the Windows install.
You must always Run the Setup.exe files from the support files or run the drivers individually once Windows has finished installing and booted to the desktop.
Also you really need to run the Boot Camp Control Panel Applet and check for updates as not all the newest drivers for full function of all the hardware is included with the original support download. That download is basically a generic version to get the system working and without doing the updates not everything will work properly. -
I am unable to start up my iMac running on 10.4.11 - the startup disk is installed and will not start up eben when I hold down the "C" Key. I do get the apple, but then it disappears.
Query by serial number
Apple's warrenty database will identify the type of Mac you have. Your serial number is securely sent, but you get only the name of your machine.
https://selfsolve.apple.com/agreementWarrantyDynamic.do
This site provides more information, but lacks security.
"A serial number is a unique, identifying number or group of numbers and letters assigned to an individual piece of hardware or software. It's used for various things depending on the product / brand but what is your Mac's serial number for and more importantly... what is it hiding and what can it do for you ?"
http://www.appleserialnumberinfo.com/Desktop/index.php
or
This site provides more information, but lacks security too.
"A serial number is a unique, identifying number or group of numbers and letters assigned to an individual piece of hardware or software. It's used for various things depending on the product / brand but what is your Mac's serial number for and more importantly... what is it hiding and what can it do for you ?"
http://www.appleserialnumberinfo.com/Desktop/index.php
http://www.chipmunk.nl/klantenservice/applemodel.html
( hint by K Shaffer ) -
I used to be able to turn off my apps by holding down the icon and then it would turn off, now when I do the same thing nothing happens. Have they changed the way you turn off apps since the new update.
Double tap the home button and swipe upwards on the preview of the App (not the App Icon).
http://manuals.info.apple.com/MANUALS/1000/MA1565/en_US/iphone_user_guide.pdf -
Tried to perform the Apple Hardware Test by holding down the D key on restart - goes straight to my desktop. Was told to try using te original cds that came with the computer - can't find them. Can I buy new ones or what do I do?
Have the Mini's Serial# handy & call Apple Care, they usually have original replacement Discs available.
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