Help with small office PBX system.

Hello all,
I'm looking for any help or advice here.
We have an old Panasonic PABX, 3 external CO lines and 16 extension lines (only 8 in use).
Question 1.
We have CO1 connected to the fax/broadband number. C02 and CO3 connected to our other number. How is it possible that CO2 and C03 use the same line number but are in fact 2 separate usable lines? I am going to check with BT but is it possible this is a 'feature line' or similar?
Question 2.
An issue has arisen where C03 will not hang up a call. People keep saying they are not able to disconnect the call from the other end either.
Any clarification or clues on this would be greatly appreciated.
Olly.

Hi
It is possible to have a business number with more than one line (aux working). Most large business's have this set up, the designation would normally have line 1 line 2 line 3 etc etc.
You would need to talk to who ever supplied the system to you, to get them to check the settings for line 2 (of your main number, which is line 3 on the system. You could contact BT Business Fault reception on 154 to get them to test the line
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

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System
Provider
[ Name]
Microsoft-Windows-Kernel-Power
[ Guid]
{331C3B3A-2005-44C2-AC5E-77220C37D6B4}
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41
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63
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Keywords
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[ SystemTime]
2011-06-25T20:38:38.328017300Z
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Execution
[ ProcessID]
4
[ ThreadID]
8
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System
Computer
Rumen-PC
Security
[ UserID]
S-1-5-18
EventData
BugcheckCode
0
BugcheckParameter1
0x0
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0x0
BugcheckParameter3
0x0
BugcheckParameter4
0x0
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true
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System
Provider
[ Name]
Microsoft-Windows-Kernel-Power
[ Guid]
{331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID
89
Version
0
Level
4
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86
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0
Keywords
0x8000000000000020
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2011-06-27T16:07:21.023625500Z
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9262
Correlation
Execution
[ ProcessID]
4
[ ThreadID]
44
Channel
System
Computer
Rumen-PC
Security
[ UserID]
S-1-5-18
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21
ThermalZoneDeviceInstance
ACPI\ThermalZone\TZS1
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1
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0
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0
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0
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0
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0
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0
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0
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0
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0
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0
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0
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0
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0
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0
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361
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0
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0000000000000000
System
Provider
[ Name]
Microsoft-Windows-Kernel-Power
[ Guid]
{331C3B3A-2005-44C2-AC5E-77220C37D6B4}
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89
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0
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4
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86
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0x8000000000000020
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2011-06-27T16:07:21.039225600Z
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9263
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Execution
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4
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44
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System
Computer
Rumen-PC
Security
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S-1-5-18
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