Hi i need help in  sort in out issue in worflow in sap EDI

i sap gurus
i have two issues in sap workflow .can u guys help me out in sorting out these issues.
1) When checking out/reserving a work flow item(TC: SBWP), there is no option to display who has it checked out. When the workflow item is reserved, it is removed from everyone elses workflow list. It can happen that people put these back at the end of the day, when there is no time to work on them any longer. <b>It would be a great help to have visability to all items even if they are reserved, and to have a name associated with it to see who has it reserved.</b>
2) In the "Change Layout" option of work flow (TC:SBWP), there are dynamic fields that look like they could be assigned. Perhaps one of these could be used for the person doing the reserving, but in addition to this, i<b>t would be very helpful if customer number could also be populated in one of these fields. This would allow sales specialist to pick up work flow items by customer.</b>
thanks in advance
sam sd

Hi Sam,
As far your first requirement concerned,I don't think it is possible.
because reserveing of workitem is to prevent other users from executing it.
So you can't just have the workitems only for display in other users inbox even after someone else reserved it.It defeats the own purpose.
I would suggest you to go for a report kinda tool where you can actually help the users have the visibility.
About second one,you use tcode SWL1 to define the dynamic columns and enter the container elemet ther to have the customer number displayed.

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