Hi there i downloaded osx and i have just found that i can download it for free as i have recently just brought my mac book pro how do i get a refund?
hi there i downloaded osx and i have just found that i can download it for free as i have recently just brought my mac book pro how do i get a refund?
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support visit online support site.
Similar Messages
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HT4906 have a new Mac Book Pro how do I get started with the iPhoto and Aperture
hi Mark
i have a new Mac Book Pro and there is no iPhoto installed do I need to purchaselog into the App store under the Apple ID you set the computer up with and accept the applications (iPhoto is included - Aperature must be purchased there)
This info is included in your set up instructions
LN -
my iphone wont let me download apps and is telling me to put in credit card stuff for free apps help me
You can create a new Apple ID without using a credit card for download free apps by following this guide: http://support.apple.com/kb/ht2534. Follow it exactly as writtien. Note that you have to download and try to install a free app and then create the ID.
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Toshiba have any software that I can download that will check the Health of my hard drive
I have a Dell model 3847 desktop computer with a Model TOSHIBA DT01ACA100 hard drive, does Toshiba have any software that I can download that will check the Health of my Toshiba Hard Drive? If so where can I get the software?
Fujitsu - DT01ACA100
Toshiba bought Fujitsu and uses their tools for their drives. MajorGeeks has one here.
Fujitsu Windows Diagnostic Tool
-Jerry -
Recently I bought a Mac book pro online, but I was surprised when I received it because there are no DVDs at all with it. Is this normal?
Ziatron-
That is a really great question! It took some digging to find the answer!
On an older Mac, about 2010 or older, you need access to one of:
• The Mac App Store ( such as on a Mac with a working 10.6.8 or better)
• working Recovery HD
• a bootable 10.7 Installer, on thumb drive, Hard drive, or DVD
So for ONE 2010 or older Mac with a bad drive, you would have to buy the US$70 Apple thumb drive, or have previously made a DVD or Hard Drive when you previously downloaded 10.7. Or you re-install 10.6.8 then overwrite it with the downloaded 10.7.
• another Mac with 10.7 installed so you could transfer Recovery HD to the down Mac with "Lion Recovery Disk Assistant"
OS X Lion: About Lion Recovery Disk Assistant
On some 2010 and most 2011 models, if Recovery HD is messed up or not Installed, but you have a working Broadband connection [with DHCP enabled], the Firmware has been upgraded so it will boot from the Internet and do the whole job using "Lion Internet Recovery" as described in the second section of this glossy article:
http://www.apple.com/macosx/recovery/
If no DHCP is available [no Router upstream, either yours or your ISP's], it may not work. -
my desktop is not working when i open it all it does is show the color weal and it never gos away on my mac book pro how do i fix it?
It means, tentatively, that system files are missing or damaged and you will have to reinstall Snow Leopard. See the following:
Reinstall OS X without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/. -
i have a 2004 30gb ipod colour.....it was previously set up so i could manage the music on an old mac book pro g4.....i now have a new mac book pro, but i cannot get the music from my old ipod on to my mac......how do i do this???
See this older post from another forum member Zevoneer covering the different methods and software available to assist you with the task of copying content from your iPod back to your Mac and into iTunes.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
Once you have successfully done that you can go ahead and choose Erase and Sync when you plug your iPod in.
B-rock -
Can I use the IRig to plug in my guitar on my mac book Pro or it just works in ipad, ipod and iphone?
From their website:
Got a Mac? Get an iRig!
Now for the hidden features… if you have a newer Mac computer, you can use the iRig as an audio interface for it. The newer Mac models feature a headphone jack that act as a headphone/microphone input for headsets. This means that you can also use your iRig with your Mac laptop or desktop machine to take advantage of the higher processing power of your machine and you don't need an additional audio interface to use it. Simply plug the iRig into your headphone jack, plug your headphones/line out into your iRig and you've got a fully functioning audio interface for guitar/bass/keyboards, or any other instrument with a ¼" out. Pretty cool. -
we have a router at home that is supposed to support 10 devices but when i try to connect my mac book pro it says another device is using my computer's ip address
Are the IP addresses statically assigned (wrong ), or does the router give them out using DHCP (right )?
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Hi, I bought "photoshop elements 12" 8 September . Yesterday I noticed that a new version of number 13 Can I ask for free adobe I have updated to a newer version? I have heard that I have the right to do within 30 days of purchase. Do I have to first register your product? greet.
You can apply for an upgrade here: Do I qualify for a free upgrade?
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I recently purchase my first Mac Book Pro. I copied all my Word documents from my old PC to a USB flash drive with the intention of downloading the content into my new computer. I installed Word for Mac previously. I can not figure out how to download the content of the flash drive into the Mac. Probably very simple but obviously I am a new user. Any suggestions?
Drag them from the drive to the Documents item in the Finder's sidebar.
(60701) -
My Mac book pro shut down after getting a low battery message and now it won't start. Any ideas?
Hey Citrinesky,
Thanks for the question. I understand your MacBook Pro is not responding. The following resource may provide a solution:
Troubleshooting: My computer won't turn on
http://support.apple.com/kb/TS1367
Thanks,
Matt M. -
My husband was trying to reload and delete printers and he some how reset many settings on his mac book pro - how does he go back and set everything for earlier today
As Terence said you're experiencing a kernel panic. Boot into your System install disk and launch Disk Utility from the Utilities menu in the first window after the language selection window. Repair the disk. If DU finds problems and runs repairs do it a second time and then reboot.
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I bought every single song on the Up All Night album by One Direction, but iTunes is not showing the album as purchased when I'm in the iTunes store. It doesn't even have the complete my album option. It's showing as full price and I don't want to pay $12.99 just so that I can have the iTunes LP. However, I do really want the iTunes LP. What do I do?
Then you need to click the link below and fill out the email form to the itunes store about the issue
http://www.apple.com/support/itunes/store/games/ -
I purchased a Mac Book Pro how to integrate lightroom and Creative cloud
How can I integrate Creative Cloud with a Mac Book Pro?
I currently use Windows 7 file system to store my Lightroom photos. I have the dng lightroom files in a top file directory and the exports for email and various functions in sub directories. How does this work in the Mac Book Pro?
HowieThe file system is very similar to, if not exactly the same, as it is on Windows. The problem is the way Apple has chosen to display certain things in a Finder window. Just because there is a Pictures entry in the Finders sidebar, that is on the left of a Finder window, doesn't mean that Shortcut/Alias/Link shows All Pictures on every drive connected to the computer. It is a Link/Alias/Shortcut to the Pictures folder in the Users/CurrentlyLoggedOnUserName folder.
The filing system is the same. There are Folders, Sub-Folder and files just like on Windows. If you want those images you have on a memory card to show up under the Link/Shortcut/Alias named Pictures in the Finders sidebar you will need to Copy them from the card to the Pictures folder under your Username.
Also by default Apple has chosen to hide things from display. If you go to the Finders preferences you can turn on all kind of stuff that make the system easier to use. Specifically what is displayed in the sidebar and on the desktop.
your best bet is to first familiarize yourself with Finder and how it displays things. In Windows the left panel of Win Explorer displays drive letters and other links to certain folders on your drives. OS X Finder does the same if those thing are turn on for display. One big part is OS X doesn't use drive letters. It uses Names. Specifically what on Windows would be the C:\ drive in OS X it is Macintosh HD. The same thing as C, your main drive.
I used a Mac for 2.5 years and IMHO Windows, in general, is easier to use.
Let me add that if you bought your Mac from Apple directly you have 14 days from date of purchase to return it, No Questions Asked, for a full refund.
If you bought it from some other retailer, Apple Authorized reseller, you would need to check with them on their return policy. I know Best Buy has a 30 day return policy.
If you are finding the Mac and OS X just to hard to get use to I suggest you return it and get what you know. That is if you are still within that 14 day return period or within the return period for the reseller you bought it from.
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