High CPU from w3wp.exe process

We are running custom code on SharePoint 2013 and are experiencing very high CPU related to a w3wp.exe process.  We have run a debug diagnostic report.  The question I have is, can Microsoft help us narrow down the problem through a paid
support incident or will they just ignore it due to the custom code?

If it resolves it for about 20 minutes, then it sounds very likely that it is some kind of timer job that has gone bad.  Check the logs and the what is listed in the timer history listing in CA.
Depending on your App Pool settings it may keep a hold on memory. 
I will refer below two links for debugging you
http://support.microsoft.com/kb/919791/en-gb
Troubleshooting High CPU in an IIS 7.x Application Pool
If you still get the same issue then can contact Microsoft support at
http://support.microsoft.com
Adnan Amin MCT, SharePoint Architect | If you find this post useful kindly please mark it as an answer.

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