Hotspot overages and d/c problems

Had the hotspot for my home since early summer last yr. The payments were supposed to be $80/month. I have yet to get a bill less than $250!!! I have called and complained since I got my 1st bill. The only answer I get is 'we looked at your bill and decided it is yours. You must pay it.' 2 months ago I suddenly got a bill for $530!!! I called immediately and was told 'we do not see anything out of the ordinary'. WHAT?!?! My bill usually fluctuated between $250-$340/month, now it nearly doubles and you don't see anything out of the ordinary??? Also, during that '$530' month my hotspot modem started messing up a LOT. It would have 3 solid white lights while working. Then, it would stop working and have 3 solid blue lights. I would have to take the device apart-remove the batt and sim card to let them sit for 1-2 hrs at a time. This would happen 3-4 times/day! So, how did my internet usage DOUBLE when I couldn't even connect as much as I normally did?!?! I received a new modem. Now as of this writing, I am 25 days into my billing cycle and my usage per the Verizon site is 8.5gig out of my 10gig allowance. So, I ask "doesn't that sound a little funny to anyone else?" I have also been getting disconnected about every 5 minutes or so for the past few weeks. Verizon says how great their service is but wants to charge you hundreds of dollars in made up overages and can't even keep you connected! I wanted to write Verizon this info in an e-mail so I could get my complaints to them in writing, as if that could possibly make a difference, but I could not find any 'email here' type of area. So, I guess I must 'air my dirty laundry' about this issue to anyone who wants to look. I am guessing that Verizon probably won't even look at this, or if they do, they won't care at all-except to email me to keep paying my 'overage' bills and maybe even to shut up. If asked by friends, I would NOT recommend this service to others!!! I am VERY unsatisfied! 

There are theories out there that network problems and defective devices can account for inflated data useage.  None of those theories have ever been confirmed.  However, I have not heard of any cases where a technical issue has caused over 3x the allowed usage.  Your scenario seems extreme even for a heavy user.  While its not hard to rack up 50 Gb of data on a 4G LTE connection, I'd say its very rare that anyone ever gets that high, especially without knowing about it.
If the new device is working for you then thats great.  Perhaps your old device was compromised or defective and consistently downloading content from VZW even when you were not using it.  Now that you have replaced the old device we will not be able to get to the bottom of it. 
Just make sure to check in on your data habits from time to time.  You can always check your data usage over the phone by dialing 1(800) 922-0204 and working through the menus.  When you notice the usage getting high then shutdown the hotspot and investigate to see if your data continues to go up or not. 

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        [loaded]    com.adobe.ARM.[...].plist [Support]
        [loaded]    com.adobe.ARM.[...].plist [Support]
        [loaded]    com.google.keystone.agent.plist [Support]
        [loaded]    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Support]
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        System Events    ApplicationHidden (/System/Library/CoreServices/System Events.app)
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        Firefox    Application (/Applications/Firefox.app)
        AdobeResourceSynchronizer    ApplicationHidden (/Applications/Adobe Reader 9/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
        Calendar    Application (/Applications/Calendar.app)
        Skype    Application (/Applications/Skype.app)
        Dropbox    Application (/Applications/Dropbox.app)
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        MouseWorks Background    Application (/Library/Application Support/Kensington/MouseWorks.prefPane/Contents/Resources/Support/MouseWorks Background.app)
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        QuickTime Plugin: Version: 7.7.3
        CANONiMAGEGATEWAYDL: Version: 3.0.0.2 [Support]
        DivXBrowserPlugin: Version: 1.3 [Support]
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        Google Earth Web Plug-in: Version: 6.0 [Support]
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        Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 [Support]
        JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
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        QuickTime Plugin: Version: 6.5.1
        fbplugin_1_0_0: Version: Unknown [Support]
    Safari Extensions: ℹ️
        Ultimate [Installed]
    3rd Party Preference Panes: ℹ️
        ASM  [Support]
        DivX  [Support]
        Flash Player  [Support]
        Flip4Mac WMV  [Support]
        Macaroni  [Support]
    Time Machine: ℹ️
        Skip System Files: NO
        Mobile backups: OFF
        Auto backup: NO - Auto backup turned off
        Destinations:
            G-DRIVE Mini [Local]
            Total size: 999.86 GB
            Total number of backups: 7
            Oldest backup: 2014-07-09 00:13:07 +0000
            Last backup: 2014-12-10 22:18:57 +0000
            Size of backup disk: Excellent
                Backup size 999.86 GB > (Disk size 0 B X 3)
    Top Processes by CPU: ℹ️
             6%    WindowServer
             3%    firefox
             1%    mds_stores
             0%    mdworker
             0%    Skype
    Top Processes by Memory: ℹ️
        348 MB    firefox
        137 MB    Skype
        122 MB    mds_stores
        120 MB    com.apple.IconServicesAgent
        73 MB    Dropbox
    Virtual Memory Information: ℹ️
        1.26 GB    Free RAM
        1.74 GB    Active RAM
        477 MB    Inactive RAM
        543 MB    Wired RAM
        503 MB    Page-ins
        0 B    Page-outs
    Diagnostics Information: ℹ️
        Dec 29, 2014, 04:58:09 PM    Self test - passed
        Dec 29, 2014, 10:58:04 AM    /Library/Logs/DiagnosticReports/Keychain Access_2014-12-29-105804_[redacted].hang
        Dec 29, 2014, 10:54:33 AM    /Library/Logs/DiagnosticReports/Keychain Access_2014-12-29-105433_[redacted].hang
        Dec 29, 2014, 10:52:33 AM    /Library/Logs/DiagnosticReports/Keychain Access_2014-12-29-105233_[redacted].hang
        Dec 29, 2014, 10:50:24 AM    /Library/Logs/DiagnosticReports/Keychain Access_2014-12-29-105024_[redacted].hang
        Dec 29, 2014, 10:50:24 AM    /Library/Logs/DiagnosticReports/Skype_2014-12-29-105024_[redacted].hang

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