How bad is the service just to get a missing screw of a MBR retina

Hi,
I am very disappointed about the service provided by apple for a missing body screw of a Retina MBP bottom part. The process is to go to a service center spend there 30-60 min to report that a screw is missing and to answer stupid questions such as how can the screw be missed. Hello a screw get missed if it gets loose 
As all service centers in Singapore do not even have a stupid screw that just cost a few cents on stock.
It must be ordered and than you will have to go back again 1 -2 days later to pick it up and let them screw it back.
That is not a costumer service I would expect from a device that cost several 1000 of dollars and paying extra for an apple care pack.
Dear apple costumer service, please provide me an answer how you will overcome such a disappointing service, and provide me an email where to complain about this issue.
Best regards,
Christian

I'm sorry to hear this. What you have to know is that Apple wasn't attending you directly, but a third-party company that provides Apple support, and the experience with these companies is terrible in most of the cases. For example, I have heard cases of some repairs that took months on a Spanish reseller, but it's a worldwide problem.
I recommend you to contact with Apple in Singapore directly, from their phone number > http://support.apple.com/kb/HE57#S

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