How calls can be placed in a queue in UCCX 10.5?

Hello,
I know that UCCX 10.5 can support at most 400 concurrent agents. That said, I would like to know how many calls can be placed in a queue?
Thanks,
LV

Lim, when a call comes into UCCX this is what happens:
Call hits a CTI route point, which is configured as a trigger in UCCX. Think of that as a pilot number.
CCX will then route this call to a CTI port; with the CTI route point CUCM knows what to do with that called number.
On the CTI Port, the call is answered, and the scripts you configured provide call treatment (IVRs/menus etc). The call will stay on the CTI port until it is transferred out of the system, to an agent, or till the call ends. When the call gets transferred to an agent, the CTI port is freed up.

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