How can I define the cause of this problem?

Hi guys,
LKM Oracle to SQL
IKM informix incremental update
Source : ORACLE
Target : INFORMIX
- This process work across internet network (lease line).
- Have to update a large amount of data ,around 500,000 rows,from source to target
- Target has existing data around 70 million rows
Here is the problem,
When update process was executed it won't complete in step update flag useless row.
In the opeator windows,It will show in the thunder icon which mean it still in processing.
In the mean while,the target database seesion was already dead (missing).
This process has take a long time I think,may be 4-5 hrs.
So I could not detect any point of this process that ......
this is come from network issue or come from a bug of software or something else.
In my opinion,
something wrong on the process "update flag useless row" because it take too long time.Then after it's finish "update flag useless row" step.(I know that this step already finish because i already check on the target database that the flag has been completely updated).It cannot send some signal back to ODI to update status in the repository that this step already finish.So It could not execute a next step.
Any ideas,
Many thanks in advance.

Try booting in Safe mode. This page tells you how to do that and how it works:
http://support.apple.com/kb/ht1564

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