How can I get a credit card re-instated with ITunes/Apple Store? It was blocked due to an ITunes billing error. Called customer (lacking in) service, but they were no help!
How can I get a credit card re-instated with ITunes/Apple Store? It was blocked due to an ITunes billing error. Called customer (lacking in) service, but they were no help! The rep emailed that I had to get a new credit card No way.... --PB
Only Apple Account Security could help at this point. You can try calling Apple Support in Canada - you'll have to find one of the several ways, such as Skype, to call an 800 number from outside of the relevant country - and ask for Account Security and see if they can help. Or you can find a friend who speaks Chinese and ask them to help you talk to Apple Support in China. There are really no other options that I know of.
Note, by the way, that these are user-to-user support forums. You aren't speaking with Apple when you post here.
Regards.
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Accepted forms of payment > http://support.apple.com/kb/HT5552
Changing Payment Information > http://support.apple.com/kb/HT1918
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Check out Chief Geek's web pages at http://militarycac.com/apple.htm
He has done an excellent job of providing step by step instructions as well as listing all known options.
-- Bill -
How do I get my credit card info off my account
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Changing Account Information > http://support.apple.com/kb/HT1918
caitieob wrote:
I cant download ... cause the credit card on file is cancelled and it gives me no optio. To remove the info.
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
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Changing payment info : http://support.apple.com/kb/HT1918
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If you are trying to remove your credit card - and you are looking for the "None" option - apparently that option is not available in every country. So depending upon where you live, you might not see an option for "None".
This support article explains how you can edit your payment on an iOS device as well as in iTunes on your computer.
http://support.apple.com/kb/ht1918 -
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iTunes menu > Store > View account > edit payment type -
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