How can I get my call/text sounds to work?

My ring tones/alerts are not working with an incoming call or text on my iPhone 4 (Verizon).
Everything is set to ON - works when testing but NOT when I get a call or text?

Ring/Silent switch on?

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          From: Ajlan huda <[email protected]>
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    Subject: Reply marked as helpful on How can I get my instructional text to display when I open the pdf?
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