How can I reassign an iPad to a new user when the previous user is not available?

I am in IT for my company and we issue iPads to team members. When they separate we wipe the iPads and keep them available for reassignment.
I am trying to reassign one of the returned iPads to another user now. It is not allowing me to do so. I see on Apple's support site, there instructions for resolving this if the previous 'owner' is available, but I do not see steps for if they are not.
I will try calling Apple support as well... However, comments and suggestions you might respond with are appreciated.
Thanks

iCloud: Activation Lock
http://support.apple.com/kb/PH13695
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
http://support.apple.com/kb/TS4515
iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
Talk to Apple Support. A Senior Advisor could unlock the device as long as you are able to provide the device serial number and proof of purchase.
The direct number for Apple’s Support is (800) 694-7466
Streamlined email process for removing activation lock
AppleCare has announced a new process to assist institutions with returned devices which may be activated locked. For customers who experience this for the first time please call AppleCare at 800-800-2775 so that the process and needed documentation can be explained. After the initial call customers can email with the required documentation for all Activation Lock Removal requests.
 Cheers, Tom

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How can I reassign an iPad to a new user when the previous user is not available?

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