How can I set it up so that clients can respond to the threads in their cases.

What can be done to allow clients that are logged into the member areas to respond to a case thread that is on going.

Hi,
The only option I can see is needing to use the CST feature instead. The system will allow customer interaction and will track the conversation through email instead.
We do not have an option for case responding through the actual site otherwise.
- http://kb.worldsecuresystems.com/196/bc_1966.html
Kind regards,
-Sidney

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How can I find the Thread ID

Hi
I read the following sentences in FAQ:
{forum:id=123} - Displays link to forum 123
{thread:id=12345} - Displays link to thread 12345
{message:id=1234567} - Displays link to message 1234567
{user:id=1234} - Displays link to user 1234 (numeric ID)But I don' know where I can find the forum:id, thread:id and message:id
Thank for your help
hqt200475

bigdelboy wrote:
trent wrote:
bigdelboy wrote:
As far as I am aware the threadID and the messageID never appear in the same URL.At this top of this thread, there is a link for 'Last Post'
This points to: Re: How can I find the Thread ID containing both thread and message id's
In your example, the 'Whoever' bit is just plain text. i.e. no hyperlink (for me).
I think you are talking about the links on the list of threads, whereas Aketi is referring to the link in the actual thread (at the top of the page).I feel a litlte outgunned {noformat};){noformat} ..... however I currently stand by my postulation their is no URL hyperlink where both the threadID (2234623 for this thread) and messageID (eg 9651344 for this post) are present in the same URL. URLs with the messageID obviously link to the thread on the basis the message is a child of the thread, but the threadID is not explicily present in this case.
Rgds - bigdelboy
http://en.wikipedia.org/wiki/A_Funny_Thing_Happened_on_the_Way_to_the_Forum ( {forum:id=29} )
http://forums.oracle.com/forums/help.jspa
Waht a plonker bigdelboy is!
I think you are talking about the links on the list of threads, whereas Aketi is referring to the link in the actual thread (at the top of the page).I agree entirely. Apolgies to all. You are SO right.
Permlink Replies: 12 - Pages: 1 - Last Post: Jun 10, 2011 8:23 AM Last Post By: bigdelboy Threads: [ Previous | Next ]
Re: How can I find the Thread ID

Mail: How can I keep the thread twirled down?

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CEO: What exactly is stopping us from doing this?
Expert: Geometry
Marketing Manager: Just ignore it.
Attachments:
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How can I set it up so that clients can respond to the threads in their cases.

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