How can I stop partially filled out "Contact Us" websites from disappearing

If I want to contact a supplier to complain about a problem with his goods, on his website I find a form "Contact Us". This form usually has mandatory lines for my name, e-mail, address, phone number, etc.which must be filled out. Then the subject matter is supposed to be typed up in the space provided on the Form.
Many times such a Form suddenly disappears from the screen, before my typing is complete. Some of such disappearances are triggered by hitting the "Return" on the keyboard, when I want to start a paragraph. Obviously such a website is set up to understand this button only as "Enter" (because there is no proper "SENT" button) and thus sends the form up line uncompleted.
In any case, it suddenly disappears from my computer. The recipient will have no idea what the incomplete form is really about, and thus will not respond. What is really troubling is that when I go to my FF History and reload the form, or reload from the back-button, the form will only re-appear totally empty, and all my previous typing on the same form is lost.
Is there a way to set FF Preferences to prevent the disappearance of the completed content?
If not, there should be, both to stop the whole thing from happening over and over again, and secondly to provide an e-mail like record of what comment was sent by me.
MacbookAir/Mac 10.8.3/ Firefox 21.0

As long as a text area has focus then the Enter key should add a new line.<br />
If you are in a single line input field then the Enter key will submit the form.
It is best to use the Tab key to move to the next field when filling a form.
* https://support.mozilla.org/kb/Pressing+Tab+key+does+not+select+menus+or+buttons#os=mac
* http://kb.mozillazine.org/accessibility.tabfocus

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