How can I uninstall and reinstall the latest upgrade if that is my problem.
I can only get Firefox to open when I initially startup my computer. If I open the mail first, I can't get into Firefox. I can use the email while Firefox is open, but if I have closed Firefox I can't open any links in the mail messages. I have to shut down or log off and restart to get back into Firefox. It acts like something is stuck open and blocking access. The little green bar which usually indicates something is loading is solid and stationary when this happens.
Also, the email message doesn't automatically close when I go to the next one, like it used to.
You are right. I found Mozilla 2.0.0.12 listed in the Control panel add/remove files. When I clicked on updates available a 3.1.4 appeared. Should I try the '''remove''' for the 2.0.0.12 and the '''install''' for the 3.1.4 or must I get the 3.1.4 as a download somewhere?
I also found two icons on my desktop: Foxfire problem and Foxfire problem files which contains numerous recently added files. What is the significance of these and what, if anything, should I do with them.
I have not tried using the computer, except for this reply, to see if the problems have been corrected by any of the additions.
Similar Messages
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After downloading latest Reader software (11) on my Mac (OS10.7.5) I cannot print pdf files on either of my two printers. I suspect corrupt software. How do I uninstall and reinstall the software? Adobe's on-line instructions are only for Window devices.
You can just drag the file to the trash. If you want you can remove the pdf plug-in from the internet-plug in folder, but that should not be necessary to correct your problem.
-
trying to update my ipod but i get the error message network timed out. I've already uninstalled and reinstalled the latest version of itunes. I also do not have software update in settings on the ipod. How do i get the ipod to update?
Try the manual method specified here:
iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch -
I keep having the message the software required for communicating with your ipad is not installed correctly please reinstall, I've uninstalled and reinstalled the latest version of itunes 8 times and no luck does anyone have any advice?
First, for the forum view issue. Go to My Settings (on the right) and in General Settings change the Topic Page View to Flat. Click Save. Posts should show up in the order they were written.
Have you seen this?
http://docs.info.apple.com/article.html?artnum=93764
Also, since you said that you've gone through the 5 Rs, I would assume that you used the iPod Updater to restore (since there is no other way of doing it and you don't "run" the 5 Rs).
When you restored, did you use the latest updater?
You may also want to try formatting the iPod through Windows. Connect it to the computer and when it appears in My Computer right click it and go to format. Does anything happen? Can you format the iPod through Windows?
btabz -
When plugging in my iPhone to my PC, I get message "The registry settings used by Itunes drivers for importing and burning CD'd and DVD's are missing..." Can I uninstall and reinstall the iTunes app without losing all the tunes I've purchased/loaded
many thanks.
I'd start with the following document, with one modification. At step 12 after typing GEARAspiWDM press the Enter/Return key once prior to clicking OK. (Pressing Return adds a carriage return in the field and is important.)
iTunes for Windows: "Registry settings" warning when opening iTunes -
How do I uninstall and reinstall the trial?
I've downloaded PS CC and Bridge. It decided where to install itself, C:\Progam files. I can't work with anything with it there. I need to uninstall and reinstall without haveing to go through the long download wait. How do I do this?
It decided where to install itself, C:\Progam files.
On a Mac, and I have no reason to believe it being different on Windows, there is a moment in the procedure that lets you decide where to install it. Default is the standard application folder so if you missed this option for choice it will be installed there.
I can't work with anything with it there. I need to uninstall and reinstall without haveing to go through the long download wait.
Maybe the Windows guys will have a better idea but if you decide to use another drive to me the safest option would be an official uninstall and download the lot again. I don't know how it works on the PC but there are a lot of different components installed to various locations, moving the application folder to another folder is one thing, to another drive is maybe one step to far for consistent correct behavior of these pretty complicated applications. -
when I click the firefox link a window pops up saying a the program is already running and I must close that program in order to run a current one. I went through task manager and then completly uninstalled firefox and reinstalled the newest version. This did not help.
See this article for possible causes and solutions:
[[Firefox is already running but is not responding]]
See also:
http://kb.mozillazine.org/Profile_in_use -
How can I uninstall and reinstall Adobe AIR so that AIR apps will find it?
I installed Master Collection CS5.5 Trial, and I can run Photoshop and other apps, but Help, Content Viewer and Widget Browser won't run, they give an error message "This application requires a version of Adobe AIR which cannot be found."
Before I installed the trial, there was no AIR installed (Clean Windows install)... After the trial is installed, I note that AIR 2.5 has been installed - and yet I get the above message. I try uninstalling 2.5, get the same message. After restoring the previous image (which does not have AIR installed yet), I go to <www.adobe.com/go/getair> as instructed; it seems to download 3.2, it shows up that way in the program list, but still same messages and I cannot uninstall this version either (3.2, same message).
I followed the recommendation from here (and Microsoft) to use Mr. Fixit to uninstall, which appears to work successfully, and then reinstall from <www.adobe.com/go/getair>, which also appears to go successfully, but same erorrs as before.
I restored the backup image again (no AIR), and try to download the trial version online, I download the Download Assistant, it runs and downloads AIR 3.2 and apparently downloads it, and yet it STILL gets the same message as above, and it too cannot be uninstalled (same message when uninstall is tried)
I can't find any way to attach the log file, so /i will quote it inline here:
[2012-04-17:03:45:55] Bootstrapper begin with version 2.5.0.16600 on Win x86
[2012-04-17:03:45:55] No installed runtime detected
[2012-04-17:03:45:55] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows5.1/x86/installer
[2012-04-17:03:46:08] Download success
[2012-04-17:03:46:08] Begin signature download from http://airdownload.adobe.com/air/3/nai/windows5.1/x86/installer.p7
[2012-04-17:03:46:12] Download success
[2012-04-17:03:46:12] Detached signature verified
[2012-04-17:03:46:12] Begin cert chain validation
[2012-04-17:03:46:12] Begin crl download from http://crl.adobe.com/prodSvce.crl
[2012-04-17:03:46:12] Download success
[2012-04-17:03:46:12] Begin crl download from http://crl.adobe.com/cds.crl
[2012-04-17:03:46:12] Download success
[2012-04-17:03:46:12] Begin crl download from ldap:///CN=CRL1, CN=Adobe Root CA, OU=Adobe Trust Services, O=Adobe Systems Incorporated, C=US?certificateRevocationList;binary,authorityRevocationList;binary,deltaRevocationList; binary
[2012-04-17:03:46:12] Download failure: could not retrieve crl crypt object
[2012-04-17:03:46:12] Cert chain validation succeeded
[2012-04-17:03:46:12] Launching subprocess with commandline "C:\DOCUME~1\Admin\LOCALS~1\Temp\AIRRuntimeInstaller.exe" -x1 "C:\DOCUME~1\Admin\LOCALS~1\Temp\AIRB.tmp\Adobe Download Assistant"
[2012-04-17:03:46:18] Runtime Installer begin with version 3.2.0.2070 on Windows XP x86
[2012-04-17:03:46:18] Commandline is: -x1 "C:\DOCUME~1\Admin\LOCALS~1\Temp\AIRB.tmp\Adobe Download Assistant"
[2012-04-17:03:46:18] No installed runtime detected
[2012-04-17:03:46:18] Invoking Application Installer for combined install
[2012-04-17:03:46:18] Launching subprocess with commandline C:\DOCUME~1\Admin\LOCALS~1\Temp\AIRD.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\DOCUME~1\Admin\LOCALS~1\Temp\AIRD.tmp -withRuntime -url "C:\DOCUME~1\Admin\LOCALS~1\Temp\AIRB.tmp\Adobe Download Assistant"
[2012-04-17:03:46:19] Application Installer begin with version 3.2.0.2070 on Windows XP x86
[2012-04-17:03:46:19] Commandline is: -runtime C:\DOCUME~1\Admin\LOCALS~1\Temp\AIRD.tmp -withRuntime -url "C:\DOCUME~1\Admin\LOCALS~1\Temp\AIRB.tmp\Adobe Download Assistant"
[2012-04-17:03:46:19] No installed runtime detected
[2012-04-17:03:46:20] Validating app in folder C:\DOCUME~1\Admin\LOCALS~1\Temp\AIRB.tmp\Adobe Download Assistant
[2012-04-17:03:46:22] Application signature verified
[2012-04-17:03:46:22] Unpackaging/validation complete
[2012-04-17:03:47:36] Starting combined runtime and app install.
Installing runtime version 3.2.0.2070.
Installing app com.adobe.downloadassistant.AdobeDownloadAssistant version 1.0.6 to D:\downloads using the source file at C:\DOCUME~1\Admin\LOCALS~1\Temp\AIRB.tmp\Adobe Download Assistant
[2012-04-17:03:47:37] Installing msi at C:\DOCUME~1\Admin\LOCALS~1\Temp\AIRD.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}
[2012-04-17:03:47:40] Installing msi at C:\DOCUME~1\Admin\LOCALS~1\Temp\AIRB.tmp\Adobe Download Assistant\setup.msi with guid {969E11AA-8F3A-F162-1A5A-0965E216B6CE}
[2012-04-17:03:47:42] Launching subprocess with commandline D:\downloads\Adobe Download Assistant\Adobe Download Assistant.exe
[2012-04-17:03:47:42] Application Installer end with exit code 0
[2012-04-17:03:47:42] Subprocess app installer succeeded
[2012-04-17:03:47:43] Runtime Installer end with exit code 0
[2012-04-17:03:47:43] Subprocess Runtime Installer succeeded
[2012-04-17:03:47:43] Bootstrapper end with exit code 0
[2012-04-17:03:49:24] Runtime Installer begin with version 3.2.0.2070 on Windows XP x86
[2012-04-17:03:49:24] Commandline is:
[2012-04-17:03:49:24] No installed runtime detected
[2012-04-17:03:49:30] Starting runtime install. Installing runtime version 3.2.0.2070
[2012-04-17:03:49:30] Reinstalling c:\docume~1\admin\locals~1\temp\air1c.tmp\setup.msi
[2012-04-17:03:49:38] Got an unexpected fatal error while quitting: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]
[2012-04-17:03:49:38] Runtime Installer end with exit code 5
[2012-04-17:03:51:31] Bootstrapper begin with version 2.5.0.16600 on Win x86
[2012-04-17:03:51:31] No installed runtime detected
[2012-04-17:03:51:31] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows5.1/x86/installer
[2012-04-17:03:51:43] Download success
[2012-04-17:03:51:43] Begin signature download from http://airdownload.adobe.com/air/3/nai/windows5.1/x86/installer.p7
[2012-04-17:03:51:46] Download success
[2012-04-17:03:51:47] Detached signature verified
[2012-04-17:03:51:47] Begin cert chain validation
[2012-04-17:03:51:47] Begin crl download from http://crl.adobe.com/prodSvce.crl
[2012-04-17:03:51:47] Download success
[2012-04-17:03:51:47] Begin crl download from http://crl.adobe.com/cds.crl
[2012-04-17:03:51:47] Download success
[2012-04-17:03:51:47] Begin crl download from ldap:///CN=CRL1, CN=Adobe Root CA, OU=Adobe Trust Services, O=Adobe Systems Incorporated, C=US?certificateRevocationList;binary,authorityRevocationList;binary,deltaRevocationList; binary
[2012-04-17:03:51:47] Download failure: could not retrieve crl crypt object
[2012-04-17:03:51:47] Cert chain validation succeeded
[2012-04-17:03:51:47] Launching subprocess with commandline "C:\DOCUME~1\Admin\LOCALS~1\Temp\AIRRuntimeInstaller.exe" -x1 "C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR2B.tmp\Adobe Download Assistant"
[2012-04-17:03:51:53] Runtime Installer begin with version 3.2.0.2070 on Windows XP x86
[2012-04-17:03:51:53] Commandline is: -x1 "C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR2B.tmp\Adobe Download Assistant"
[2012-04-17:03:51:53] No installed runtime detected
[2012-04-17:03:51:53] Invoking Application Installer for combined install
[2012-04-17:03:51:53] Launching subprocess with commandline C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR2D.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR2D.tmp -withRuntime -url "C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR2B.tmp\Adobe Download Assistant"
[2012-04-17:03:51:53] Application Installer begin with version 3.2.0.2070 on Windows XP x86
[2012-04-17:03:51:53] Commandline is: -runtime C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR2D.tmp -withRuntime -url "C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR2B.tmp\Adobe Download Assistant"
[2012-04-17:03:51:53] No installed runtime detected
[2012-04-17:03:51:55] Validating app in folder C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR2B.tmp\Adobe Download Assistant
[2012-04-17:03:51:56] Application signature verified
[2012-04-17:03:51:56] Unpackaging/validation complete
[2012-04-17:03:52:19] Starting combined runtime install and app update.
Installing runtime version 3.2.0.2070.
Updating from com.adobe.downloadassistant.AdobeDownloadAssistant version 1.0.6 to com.adobe.downloadassistant.AdobeDownloadAssistant version 1.0.6 at D:\downloads using the source file at C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR2B.tmp\Adobe Download Assistant
[2012-04-17:03:52:19] Reinstalling C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR2D.tmp\setup.msi
[2012-04-17:03:52:22] Installing msi at C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR2B.tmp\Adobe Download Assistant\setup.msi with guid {969E11AA-8F3A-F162-1A5A-0965E216B6CE}
[2012-04-17:03:52:23] Launching subprocess with commandline D:\downloads\Adobe Download Assistant\Adobe Download Assistant.exe
[2012-04-17:03:52:23] Application Installer end with exit code 0
[2012-04-17:03:52:23] Subprocess app installer succeeded
[2012-04-17:03:52:23] Runtime Installer end with exit code 0
[2012-04-17:03:52:24] Subprocess Runtime Installer succeeded
[2012-04-17:03:52:24] Bootstrapper end with exit code 0
[2012-04-17:03:52:52] Bootstrapper begin with version 2.5.0.16600 on Win x86
[2012-04-17:03:52:52] No installed runtime detected
[2012-04-17:03:52:52] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows5.1/x86/installer
[2012-04-17:03:53:05] Download success
[2012-04-17:03:53:05] Begin signature download from http://airdownload.adobe.com/air/3/nai/windows5.1/x86/installer.p7
[2012-04-17:03:53:08] Download success
[2012-04-17:03:53:08] Detached signature verified
[2012-04-17:03:53:08] Begin cert chain validation
[2012-04-17:03:53:08] Begin crl download from http://crl.adobe.com/prodSvce.crl
[2012-04-17:03:53:08] Download success
[2012-04-17:03:53:08] Begin crl download from http://crl.adobe.com/cds.crl
[2012-04-17:03:53:08] Download success
[2012-04-17:03:53:08] Begin crl download from ldap:///CN=CRL1, CN=Adobe Root CA, OU=Adobe Trust Services, O=Adobe Systems Incorporated, C=US?certificateRevocationList;binary,authorityRevocationList;binary,deltaRevocationList; binary
[2012-04-17:03:53:08] Download failure: could not retrieve crl crypt object
[2012-04-17:03:53:08] Cert chain validation succeeded
[2012-04-17:03:53:08] Launching subprocess with commandline "C:\DOCUME~1\Admin\LOCALS~1\Temp\AIRRuntimeInstaller.exe" -x1 "C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR38.tmp\Adobe Download Assistant"
[2012-04-17:03:53:14] Runtime Installer begin with version 3.2.0.2070 on Windows XP x86
[2012-04-17:03:53:14] Commandline is: -x1 "C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR38.tmp\Adobe Download Assistant"
[2012-04-17:03:53:14] No installed runtime detected
[2012-04-17:03:53:14] Invoking Application Installer for combined install
[2012-04-17:03:53:14] Launching subprocess with commandline C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR3A.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR3A.tmp -withRuntime -url "C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR38.tmp\Adobe Download Assistant"
[2012-04-17:03:53:15] Application Installer begin with version 3.2.0.2070 on Windows XP x86
[2012-04-17:03:53:15] Commandline is: -runtime C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR3A.tmp -withRuntime -url "C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR38.tmp\Adobe Download Assistant"
[2012-04-17:03:53:15] No installed runtime detected
[2012-04-17:03:53:16] Validating app in folder C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR38.tmp\Adobe Download Assistant
[2012-04-17:03:53:17] Application signature verified
[2012-04-17:03:53:17] Unpackaging/validation complete
[2012-04-17:03:53:35] Starting combined runtime install and app update.
Installing runtime version 3.2.0.2070.
Updating from com.adobe.downloadassistant.AdobeDownloadAssistant version 1.0.6 to com.adobe.downloadassistant.AdobeDownloadAssistant version 1.0.6 at D:\downloads using the source file at C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR38.tmp\Adobe Download Assistant
[2012-04-17:03:53:35] Reinstalling C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR3A.tmp\setup.msi
[2012-04-17:03:53:38] Installing msi at C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR38.tmp\Adobe Download Assistant\setup.msi with guid {969E11AA-8F3A-F162-1A5A-0965E216B6CE}
[2012-04-17:03:53:38] Launching subprocess with commandline D:\downloads\Adobe Download Assistant\Adobe Download Assistant.exe
[2012-04-17:03:53:38] Application Installer end with exit code 0
[2012-04-17:03:53:39] Subprocess app installer succeeded
[2012-04-17:03:53:39] Runtime Installer end with exit code 0
[2012-04-17:03:53:39] Subprocess Runtime Installer succeeded
[2012-04-17:03:53:39] Bootstrapper end with exit code 0
As an alternative I am re-downloading the MC 5.5 through direct link instead of the Download Assistant which does not work, but I expect it will have the same problems.
Thanks.Can you try the following for me.
Run the microsoft fix it and have it uninstall AIR
Delete the folder: C:\Program Files\Common Files\Adobe AIR (this might also be in Program Files(x86))
Delete the folder: C:\Users\username\AppData\Roaming\Adobe
Delete the folder: C:\Users\chris\AppData\Local\Adobe\AIR
Install AIR 3.2 by itself, from: http://airdownload.adobe.com/air/win/download/3.2/AdobeAIRInstaller.exe
Install Adobe Community Help from here: http://www.adobe.com/support/chc/air/350/AdobeHelp.air
Does the AdobeHelp.air file install if you double click it? -
The only way I can carry on a search, is to click on Google, and that takes me to another screen, with a panel to type into, and that works fine.
Make sure that you do not run Firefox in full screen mode (press F11 or Fn + F11 to toggle; Mac: command+Shift+F).<br />
If you are in full screen mode then hover the mouse to the top to make the Navigation Toolbar and Tab bar appear.<br />
You can click the Maximize button at the top right to leave full screen mode or right click empty space on a toolbar and use "Exit Full Screen Mode" or press F11.
If the menu bar is hidden then press the F10 key or hold down the Alt key to make the menu bar appear.
Make sure that toolbars like the "Navigation Toolbar" and the "Bookmarks Toolbar" are visible: "View > Toolbars"
*Open the Customize window via "View > Toolbars > Customize" or via "Firefox > Options > Toolbar Layout"
*If missing items are in the toolbar palette then drag them back from the Customize window on the toolbar
*If you do not see an item on a toolbar and in the toolbar palette then click the "Restore Default Set" button to restore the default toolbar set up
*http://kb.mozillazine.org/Toolbar_customization
*https://support.mozilla.com/kb/Back+and+forward+or+other+toolbar+items+are+missing -
Recently I installed iTunes on my computer so that I could put music on my new iPad and it was fine, the next day when I went to put some more on it it asked me to download the newest version of iTunes and I did but since then I have been having trouble getting access to iTunes. I have uninstalled and reinstalled the latest itunes version and it still says that I need to reinstall it. Can someone please help me
Hi l.johnson66,
If you are having issues with iTunes after an attempted update, you may find the following article helpful:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Regards,
- Brenden -
Can someone please help. I have a really old MacBook that is running really slow. I want to wipe everything and reinstall the latest software but don't know how to do this. Also is there a way of keeping Microsoft Office when doing this? Thanks in advance
You do realise that wiping the disk means that everything on the disk is erased. Everything. Photos, music, emails, ...
So the first piece of advice is to make sure you have a back up of everything.
You need the OS disk to reintsall the operating system. You will use that disk first to erase the drive, then to reinstall the OS.
Here's the link for the US. http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
As for MS Office, you will need the original disk that it came on to reinstall it. -
I have an older version of itunes stuck on my computer and because of an apparent pathway missing it wont let me uninstall and reinstall the newer itunes....anyone know how to fix this issue?
What's the precise text of that message please, jeremy? (There's a few different ones I can think of that you might be getting.)
-
I have uninstalled and reinstalled the most current edition of Adobe Reader (11.9), including the patch. When I open a PDF file, the screen is first grey, then viewable, but then the message "Adobe Reader has stopped working" comes up. How do I remedy this?
RR,
One thing often tried first is to create a new document and File>Place the corrupted one to see how much may be rescued that way (remember to tick Paste remembers Layers in the Layer palette flyout/dropdown first, and to untick it afterwards).
Here is a website where you can see whether it can rescue the file, and if it can, you may pay for a subscription to have it done,
http://www.recoverytoolbox.com/buy_illustrator.html
and another similar website,
http://markzware.com/adobe-software/fix-illustrator-file-unknown-error-occurred-pdf2dtp-fi le-recovery/
As far as I remember, the former is for Win and the latter for Mac.
Here are a few pages about struggling with it yourself:
http://daxxter.wordpress.com/2009/04/16/how-to-recover-a-corrupted-illustrator-ai-file/
http://helpx.adobe.com/illustrator/kb/troubleshoot-damaged-illustrator-files.html
http://kb2.adobe.com/cps/500/cpsid_50032.html
http://kb2.adobe.com/cps/500/cpsid_50031.html
http://helpx.adobe.com/illustrator/kb/enable-content-recovery-mode-illustrator.html
Failing a full recovery, hopefully you have one or more earlier versions and/or bits of artwork saved before it happened. -
Question
I need to obtain an older version of firefox.. 4.0 is not compatable with my roboform. i need to uninstall it and reinstall the latest 3. something to get it to work right. where can i get the older version?Get an update from Roboform.
-
I can't find my data file, in order to back it up. After going to Documents - Palm One, the only thing that looks like a user name is a file with no data. Somewhere there has to be another file with all my data, since data is available when I open the Palm One software on my computer. After backing it up, I want to uninstall and reinstall the Palm One software. I'm hoping this resolves my inabilty hot sync. Thanks! Lauraflavin.
Post relates to: Tungsten T5If you're using XP, your data is here:
C:\Program Files\Palm (or PalmOne)\ your Hotsync Name abbreviated \
WyreNut
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