How do I adjust for bright white snow in back of shot?

I recently had to shoot a subject (teller working drive-up window at bank) and my only possible view was out the window in order to capture a customer pulling up. The trouble is that there was a massive snowbank in the background with full sun reflecting right at me. Is there a way that I can tone down that snow and brighten the foreground (teller and customer) in Color? And if so; HOW? Please be VERY specific as I am a newbie to Color. Thanks in advance!!

In a nutshell you have a contrast adjustment to make, and as outlined, trying to drop the overall gain, while pushing "up" the mids is generally what you will have to try to accomplish.
If you don't have a lot of experience with grading, then a complex task is not how you want to start learning the process. Try messing with the 3-way in FCP for starters, for sure. Far and away the biggest annoyance with using COLOR for most new users is simply negotiating the round trip -- then learning the application. Its not an Apple one-button application.
Once you get into using a grading app, the approach that most colorists would use would be to first sort out whether a "Primary" correction would be enough to de-emphasize the objectionable impression of the white background. "Gain" down, "Mids" up... see what effect it has. Perhaps adjusting the Primary In luminance curve will help -- if you have any experience with Photoshop, it has a bit of that approach.
A somewhat more advanced approach would be to use a secondary correction -- isolate the bright area from the rest of the picture with an HSL (luminance only) qualifier, feather out the edge area, and then apply corrections to the qualified "inside" and "outside" areas.
The manual does actually offer some very good advice as to how to go about this, and of course, there are several books available that have been written by colorists outlining these various strategies.
jPo

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How do I adjust for bright white snow in back of shot?

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