How do i change the printer that is in the hp solution center

hello, i installed a hp deskjet printer all-in-one(F4180) with the hp solution center and it started having some problems so i had to start using my old printer which is a hp deskjetD1320 but the hp solution center only knows about the all-in-one printer and says it is disconnected(which it is)but how do i add the old deskjet printer to the hp solution center? also is there any type of email customer service for the hp solution center?
also i have windows 7 operating system, thanx, hwnugent

Hi there hwnugent,
Try downloading and running the print and scan doctor located here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lc=en
It can fix a lot on its own like the solution center issue you see and if not give a better idea of what is going on.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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How do I get the HP solution center back on windows 7

I have an officjet pro 8500 all in one printer. It was on windows vista but after a computer crash I have installed it on windows 7 but I cannot do anything with it because I am unable to get the hp solution center to work. I have downloaded the new software and drivers and yet it still tells me that the hp soluntion center cannot run because your device installation is not complete. I reran the disc with the network option but it still wont work. Does anyone know of anything I can do to get this to work. I cannot scan or anything with it just copy.
Thank you

There are two approaches to try.
The First Method is easier - the Second Method is more likely to work.
It would help if I knew your exact printer model; it may not matter. It sounds like you have already downloaded your printer's installation package from your printer's website -- you will need the installation package for both methods.
Method One:
Remove the software bits with the following:
Fixit -- Fix problems with programs that can't be installed or uninstalled
Reboot the computer and log in
Install the software package -- probably from your Downloads folder
HP Officejet Pro 8500 - A909g - Full Feature Software Win7
====================================================================================
Method Two:
By pcwizard
Step one: Clear temp directory
Type %temp% in the run or search for programs and files field
Highlight all the files in this folder, and then press the delete key to delete.
NOTE: If you get a message that the file is in use you will need to skip this/these file(s).
Continue with Step 2 below
Step two: Downloaded and extract to your system:
1. Download the Full Feature Software and drivers from your printer's website
2. Once the download is finished double click on the file to extract the software.
3. When the installation window opens press the cancel button to stop the installation
4. Type %temp% in the run or search for programs and files field
5. Look for, and open the folder starting with 7z (Example: 7zS2356)
6. Right click on the folder, and select Copy
7. Close that window, and all your open windows, and then in the middle of the desktop right click your mouse, and select Paste. This will move the 7z folder to your desktop
8. Open the 7z folder you just copied to your desktop
9. Open folder Util
10. Open folder CCC
11. Run the uninstall_L4
12. When the uninstall has completed restart the computer
13. Run Disk cleanup from Accessories\ System Tools folder under all programs
14. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
15. Open the 7z folder, and then double click on the Setup.exe file which will be toward the bottom of the open window. Follow the on screen instructions to reinstall your printer
============================================================================
I hope this helps.
Kind Regards,
Dragon-Fur

SOLVED: Can't get CM 1015 printer to scan: where is the "HP Solution Center" ?

Hi,
I have a HP cm1015 printer.
Recently win8.1 was installed, and I had to reinstall the printer.
I downloaded drivers from the hp site, but I can't get the printer to scan.
It prints, and copies ok, but scanning doesn't work.
What is unclear:
If I go to the download driver page, I can download 4 different kind of drivers.
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- HP Printer administrator resource kit.
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However, after downloading and installing the "windows PCL6" driver, I don't see that center on my PC.
So how do I get the HP solution center ?
Thx!
Solution: http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c03506225

Problem 1: HP Solution Cntr could not detect any devices and closed down
Solution??? I downloaded, uninstalled and re-installed the driver successfully.....but could not "add the device" in the last step even if I followed the instructions carefully: a) make sure device is powered on
b) connect USB cable
Per Control Panel, printer is "ready" but does not print.
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How do i change the printer that is in the hp solution center

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