How do I complain I bought my daughter a mac, it's only 20 months old and it's completely broken, we have lost all her business info and photos. I am so not happy

I am so unhappy, I bought my daughter a mac for her birthday and it is completely broken, she took it to the store in London, they told her it is corrupt, it won't turn on and she has lost all her business records and photos. I am her mum and not technical. It cost me so much for her birthday what on earth do I do now. They said she has to fix it herself!!!!!

And does she have current backups of all her important files?
Operating a business with a computer and not keeping current backups is a very dangerous thing to do. Hard drives can fail at any time. Experienced IT people will tell you there are two kinds of hard drives - those that have failed and those that are going to fail. The only question is when.
Best of luck.

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HT4285 my ipone 4s is only 2 months old and now the camera is not working at all , may i get a replacement new handset ??

Dear Sir,
Im pay monthly customer via O2, and i got my iphone4s at the end of Feb, and now the camera is not working at all...I ve been using iphone for years. Had iphone3 and 4 for past few years and never had problem with camera, this one its the 1st one, and i feel very inconvenient with the such a good phone but couldn't use the camera at all.

Just talking to fellow users here. Call applecare or take it back where you bought it. It should be in warranty.

HELP NEEDED!! I bought a brand new mac air 11 inch a month ago, and for three days now I can't switch it on.when I do, i can hear the machine is on, but nothing else happens. (yes it is charged). please help

HELP NEEDED!! I bought a brand new mac air 11 inch a month ago, and for three days now I can't switch it on.when I do, i can hear the machine is on, but nothing else happens. (yes it is charged). please help.
I bought it in South Africa and I am currently in Israel.

thank you for the response.its not working, tried that. i can switch the machine on and off, can hear the machine when i hold it to my ear. but nothing works, not the screen, not the sound, nothing.

My macbook pro is probably only 2 months old and there is a buzzing/grinding noise coming from the left side of the laptop every time I open it. It may buzz 5 times in a span of 30 seconds then not make the noise the remaining time that it is open.

My macbook pro is probably only 2 months old and there is a buzzing/grinding noise coming from the left side of the laptop every time I open it. It may buzz 5 times in a span of 30 seconds then not make the noise the remaining time that it is open. I have read that it may have to do with my fan or HD. I am under apple care for a good amount of time but am wondering if this is a mjor issue. I would not be able to get to an apple care center in the near future due to being at school. Should I be worried or will it last by the time I am home in 2 months.

Sounds like the disk in your MBP is accessing data on wake up
If you are still concerned you can take it into the Apple Store where they can hear it to be sure
Allan

My iPhone 4s is only 4 months old, and it will not charge, I'm a little ticked off.

My Verizon iPhone 4s is only 4 months old and all of a sudden it's not charging, and the speakers work when they want to. The phone has never been water damaged. The phone has never been dropped on anything hard, always has had a case on it, and I'm seriously upset with this. None of my other apple products have I ever had a problem with.

It's under warranty. Take it in and let the genius have a look. If it's defective, it will be replaced.
So long as you didn't do something stupid like jailbreaking it.

I have an iPhone 4S which is only 2 months old and I'm not receiving all my text messages. Any ideas why?, I have an iPhone 4S which is only 2 months old and I'm not receiving all my text messages. Any ideas why?

I have an iPhone 4S which is a few months old and messaging has started playing up. My friends have been texting me and I'm not getting them all. Any suggestions why?

You might want to contact your carrier on this. They are responsible for routing your messages.

How long is the disk drive under warranty? HDD2H84 - MK2565GSX is only 34 months old

Hard drive will not boot "NTLDR Missing". 001X01000 Toshiba 10102M I want a new Disk Drive MK256GSX HDD2H84. S/N 30TDB3L1B KK9 EC.A Toshiba//Pronto, please/thanks OMG - I'm serious, because the seal is not broken . . just sayin . .

It's either the remaining life of the existing warranty, or 90 days - whichever is longer.
Cheers!
-Bryan

HT1476 my iPhone is only 3 months old and will not charge unless it is turned off and when i try to hook it up to iTunes it says it is an "unrecognizable device" and it will not work!! I have tried the hard reset a hunderd times and that dosen't work eith

please help me!

Clean iPhone charging port with a clean dry toothbrush. Try different good USB Cable. If still problem, all iPhone 4S have full Warranty, make Genius appointment and take iPhone to Apple for resolution of problem.

After bridge crash i made a reinitialisation of workspace standard and I have lost all my keywords on my photos How can I get them back I'm on mac 10.7.5 Thanks

my bridge crashed yesterday I couldn't open It
i opende it with Alt : it proposed me to purge the memory cache i did it no result
It proposed me to reinitialize the standard workspace i did it
miracle bridge opened !
but i was awful to see that i lost all my keywords in moy photos
i keep my collections , my author na me
but more than 8 years of job are lost
sOmeone can help me ti find them
i have a time machine safegarde .. may be I can find them back in an older safegarde but i don't know wher I can find my keywords
Thanks a lot if someone can help me I'm in complete despair

How were they syncing before; were they in iCloud or maybe in one of your email accounts?

My Mac is 15 months old and all of a sudden it has started resetting the time and date then I get a message saying not all apps will work because of the pre Jan date any help as to why ? Causing problems with wireless router.

My Mac book pro is 15 months old and now suddenly it has started resetting the date and time, causing problems with applications and my wireless access. Any suggestions as to why this is happening and how to fix it?

Seems the time isn't being saved to your computer correctly, it may be a corrupt file that isn't saving the time anymore.
You can move the
com.apple.systempreferences.plist
file out of your Users/Library/Preferences folder to the desktop and reboot.
then go to your System Preferences > Date and Time and set a time server close to your location (or in your time zone)
(trash the file on the desktop if no ill issues occur later on)
or you can follow/bookmark these support docs to reset your PRAM and SMC (and for future reference)
http://support.apple.com/kb/TS2570
http://support.apple.com/kb/TS1440
http://support.apple.com/kb/HT1455
http://support.apple.com/kb/ht3964
http://support.apple.com/kb/HT1379
http://support.apple.com/kb/ht1379
http://support.apple.com/kb/HT1509
I don't remember exactly where OS X is keeping it time settings now, but I think one of those choices should help resolve your issue and won't hurt anything giving them a shot. Perhaps someone else could refresh my memory.

I bought my iPhone5 4 months ago and now the camera is not working, it only displays black in the screen. I've tried reset, restore for how many times but still the problem is not being resolve. Any help from you Apple team?

I bought my iPhone5 4 months ago and now the camera is not working, it only displays black in the screen. I've tried reset, restore for how many times but still the problem is not being resolve. Any help from you Apple team?

There is no Apple here, this is a user to user forum. When you said you restored, then you restore as NEW?
If you restored as New and still the problem persiist, then it time to take a trip to the Apple store.

Ok so we bought an ipodtouch for my daughter and when she connected to the computer all of a sudden she lost all her pics and she can no longer connect to the app store on her ipod.. any suggestions why and what can be done?

ok so we bought an ipod touch for my daughter and when she connected it to the computer after she downloaded itunes, she was asked if it was her ipod or a new one, so she clicked on her ipod and lost all her recent pics plus is unable to locate the app store on her safari on her ipod touch. any suggestions as to what went wrong or what should be done ? should we restore or what?
much appreciated if there is anyone else who had this happen to them.

- The iPod got erased since it sounds iTunes identified that the iPod has been synced with another computer and she said yes to making this computer her syncing computer. It could also she restored the iPod from the backup of another iPod, iPhone or iPad that was in iTunes. If in iTunes you go to Preferences>Devices is there a backup listed for her iPod with a date/time when she first connected the iPod to the computer. If so then restore the iPod from that backup.
iOS: How to back up
Note synced media like apps and music are not included in the backup,
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
- Regarding the App store. The App store is not in Safari. It is a separate app. Also, could the Apple store be hidden by Restrictions? Settings>General>Restrictions. Further, can you find the App store via the Spotlight search on the iPod?

I have a new Macbook pro, about 2 months old, and at times running video, the fans starts and does not stop. how do you get it to stop.

I have a new Macbookbook, about 2 months old, and at times running video, the fans starts and does not stop. how do you get it to stop. Also i am thinking once the video is done the fan should be slowing down and getting quiet on its own.

Your fan(s) will run at high speed (i.e., loudly) while video is playing, and you can't get around that.
If your fans are not slowing down within 2-4 minutes after CPU- and/or GPU-intensive usage ends, and the application that was showing the video is still running, Quit that application. (In fact, if you're accustomed to Windows, you may not realize that simply closing a Mac application's window does not quit the application. You still need to use the Quit command in the application-name menu. There will always be a bright dot beside or below the application icon in your Dock for each application that is open.) Quit the ones you aren't using, and see whether that allows the fans to slow down without restarting the machine. If that doesn't do the trick, reset the SMC:
http://support.apple.com/kb/HT3964?viewlocale=en_US&locale=en_US

I had to erase my data to upgrade my iPhone software from an older version. I backed up first, but seem to have lost all my notes. Does anyone know how retrieve my old notes?

I had to erase my data to upgrade my iPhone software from an older version. I backed up first, but seem to have lost all my notes. Does anyone know how retrieve my old notes?

Is this the note you are referring to:
Not sure if this can help you.
I checked my notes. They are stored here:
MacintosHD/Users/MYHOME/Library/Containers/com.apple.notes/Data/Library/CoreData /ExternalRecords/
xxxxxserie.of.numbers.probably.yours.are.different/IMAPNote/_records/0/
If I go tot this window on finder and enter Time Machine I can go back and find old notes...
If so, am I doing this on my new hard drive on on the time machine? When I do this on the time machine, what is "my home"? Also, I am unable to find "containers".
If I go to users/jeff/library, then I see components, compositions, contextual, etc, but not containers.
Thanks

I was updating my software on my iphone 4 and it crashed so it recovered it and i restored it from its back up. However I have lost all my music and my apps but not my pictures. How can i get my music back and apps back?

I was updating my software on my iphone 4 and it crashed so it recovered it and i restored it from its back up. However I have lost all my music and my apps but not my pictures. How can i get my music back. I did not remove my phone from the computer until it had said it had finsihed.

Media and apps are not part of the backup. They need to be re-synced from your itunes library or re-downloaded from the store.

How do I complain I bought my daughter a mac, it's only 20 months old and it's completely broken, we have lost all her business info and photos. I am so not happy

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