How do I completely get rid of iTunes Match and get a refund?

iTunes Match is awful....
1 - songs are not converting from 128 to 256
2 - most of my songs are not matching (very common songs)
3 - songs are greyed out on my iPhone that shouldn't be (128bit songs)
4 - my playlists are gone
So, how do I just quit this thing and get my money back?  this did NOTHING good for my music collection....

As Paige has stated but I would recommend you have a look at some videos first so you have an idea of what can be done and how to do it!!

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    - Try manually placing the iPod in recovery mode and then restoring. For recovery mode:
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    I did see this yes, I also spent about 20 minutes on the phone finally with a technical support person at Apple who told me to restart and reset my phone which got rid of the few playlists I'd somehow managed to keep on my phone, and also got me off his back because I had to hang up with him to do so....useless.

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