How do i contact itunes about app that don't do as they say

I bought an App (phone tracker) the only tracker app that works but it does not how do i contact Apple ANY Help Would Be Good

http://support.apple.com/kb/HT1933

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I'm trying to delete some recently downloaded apps that don't work. They are faded grey and although they shake with the other apps, no cross appears in the top corner. Any ideas anyone? Thanks, Sean

I'm trying to delete some recently downloaded apps that don't work. They are faded grey and although they shake with the other apps, no cross appears in the top corner. Any ideas anyone? Thanks, Sean

I have the same issue witha slight variation. The app icons that are grayed out and cannot be deleted are DUPLICATES of other apps that I already have. For instance I now have 2 Redbox apps - one works normally, the other cannot be opened or deleted.

HT3702 how do i contact itunes about an unauthorised app on my bill

How do i contact apple about an unauthorised app download of $1300

Wow, that's a pretty big sum. I'd conttc my bank first if I were you as Apple might ask you to call your financial institution. Anyway, you might conatct support here:
http://www.apple.com/support/itunes/contact/

Frustration! Refund for apps that don't do what they are supposed to?

How quickly a $2 app turns into a $50 waste of time!
I purchased a $2 unit converter app to use at work and whenever else I needed it. After playing with it for about 20-30 minutes, I realized that there were several calculation errors. The unit converter simply didn't do correct conversions! (1 foot equals 11.986 inches!?) Now, If I'm noticing some simple conversion errors myself, how many conversion errors are happening that I don't realize? Needless to say, this app is useless to me because I can't trust its data.
So I contacted the dev, and even got a response within a day. I sent a second message where I had done a lot of troubleshooting for them, hoping they could correct the problems. Nothing. No update, no response, nothing.
So this brings me to my question... how can you get a refund for an app that doesn't do what it is supposed to do?
Yes, yes, I realize the "all sales are final" thing. But this is where Apple's usual high level of customer service fails. Am I supposed to buy apps on blind faith that they work, knowing there is no refund? If I was assured that someone was testing these apps and assuring me that they do what they are supposed to, then okay. But that's not happening.
Oh, wait... read reviews before buying? How is that possible for new(er) apps? If nobody buys it because they are waiting for reviews, then nobody can review it. I'd hate to be a dev and make a great app and have nobody buy it because they were afraid it wouldn't work.
Not all apps have free/lite/trial versions.
If this "no refund" policy is to be fair, then there needs to be demo or trial periods on all apps, to be certain that they actually do what they are supposed to! Until then, I want my $2 back so I can buy a unit converter that doesn't have calculation errors. I won't hold my breath for that... or for the ~$50 of my time wasted testing someone else’s app to no avail, and trying to find a contact source for Apple to request a refund.

I do see where you are coming from.
However I'm just personally against people buying something with the intent of taking it back and that's what would worry me here. I'm talking about girls I know who buy 4 dresses to take home and try out (and perhaps wear) and then take some or all of them back. Now that's one way to shop but I don't agree with it as I think it makes it more expensive for the rest of us as there is a cost involved in customer service and repackaging returned items. Note that is an example and I don't particularly care about buying dresses myself - except on Fridays when I log on as BettyDP
And you mention you only want this for broken apps (i.e. ones that fail to deliver what the are for), rather than apps you bought and decided you didn't like/need. But this is a fine line and some people would use such a system to try to claim money back on an app they bought and thought wasn't that good, even if it did what it said. So who's to judge where that line is? And to have Apple employing people to make that call would push up the cost to all the apps.
Now you genuinely have an issue with this particular app and, in my opinion, deserve your money back. However if you buy 100s of apps and end up wanting your money back on a large proportion of them then I do not agree with you, for the above reasons. When spending money, in my opinion, you should do your research and read reviews to make sure it suits. Sometimes, for a new app, you can't do as much in which case you either take a risk or hope you can get your money back if it doesn't suit. Yes, an item sold should do what it says to meet basic trading standards (and otherwise it's basically fraud), but, IMHO, there should also be a level of caveat emptor (buyer beware).
Ultimately, for $2, I personally would probably chalk it up to experience and not try to reclaim it - thinking that the time spent trying to claim it back would be more hassle than it's worth. But then maybe that's just me.
Now your demo point is a good one. Some app developers make a demo or lite version of their app to give you a free preview. That's their choice and not something Apple enforces and they think the extra coding to make this version is worth it in that it hopefully will drive up more sales. I agree it would be nice if Apple put some funky time limit on ALL apps so developers don't have to do this, and so you get it for free for 24hours to trial. It would certainly help in your situation and I myself would also find this useful.
Finally the time you spent debugging the app is your time. You didn't need to do that and I don't think that's really that relevant here (I presume you aren't expecting to get you $2 back AND some extra because you spent some time fiddling with it?)
Anyway, now I've made my opinion known (which you are perfectly entitled to disagree with), I'll get off my high horse and actually point you out to something helpful:
http://www.iphonedownloadblog.com/2009/07/09/iphone-app-refund/
(note I did read your comment about this form not working but I'd say try it again later or on another browser).
Also note the interesting comments on this link which give more reasons (from a Developers point of view) why this is possibly a bad idea...

What do you do about apps that don't complete update?

The updates start but never finish on both iPhone 5 and iPad 2? I would like to delete update but don't see a way to do that!
What is the easiest fix for that?
My software in iOS is the latest version.
Thanks,
Patti

To delete the app: Hold the app icon until it wiggles, then tap the x.
Redownload: Open App Store app > Updates > Purchased

How do I contact Itunes support via email so that they allow me to update my iphone apps and billing information?

How do I contact Itunes support via email so that they allow me to update my iphone apps and billing information?

See Here > Apple Support iTunes Store Contact Us

I can't buy games and always said need contact iTunes support . I don't know how do that

I can't buy games and always said need contact iTunes support . I don't know how do that

You can contact iTunes Support via this link and ask them why the message is appearing : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT4009 How do I get A refund on an IPAD app that doesn't work ? Vendor says I have to go to Apple.

How do I get A refund on an IPAD app that doesn't work ? Vendor says I have to go to Apple.

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

HT1918 How can I contact iTunes regarding incorrect charges being made to my credit card?

How can I contact iTunes regarding incorrect charges being made to my credit card in order to obtain a Credit and to stop repetitive charging?
I am finding it very difficult to navigate the iTunes support line and would be grateful if anyone can help me.

Welcome to the Apple Community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
Currently, if your purchase happens to be your most recent purchase you will not be redirected to the report form, in this case use the report a problem option from the invoice that was emailed to you.

HT1923 I downloaded Itunes and keep getting a runtime error R6034 and was told to contact Itunes about problem/

I downloaded Itunes and keep getting a runtime error R6034 and was told to contact Itunes about problem/

First try updating to iTunes 11.1.5.5, using an installer downloaded from the Apple website:
http://www.apple.com/itunes/download/
If you still get the errors after that, try the following user tip:
Troubleshooting issues with iTunes for Windows updates

How do i get all the apps that i had before upgrading my ipad

how do i get all the apps that i had before upgrading my ipad

Normally they're restored to your iPad right after the upgrade.
If that didn't happen, you should find them in the App Store under Purchases. Restore them, but do that one at a time.
Or you can sync with iTunes on your computer, and they should be there.

How to get a list of Apps that can not be recovered?

After restoring a backup (iCloud), about 5% of my 225 were not restored because they did not appear over the Apple Store. How to get a list of Apps that can not be recovered?

You should be able to download any apps that are missing at no extra cost. Just go to the App Store and download them again.

How do I re download an app that I've deleted.

How do I re download an app. that I've deleted. I downloaded Plus 7 but everything I tried to open it there was just a blank screen. I thought deleting it and re downloading would solve it, but there's no option for me to download it again when I choose that same app.

Instructions here > Downloading past purchases from the iTunes Store, App Store, and iBooks Store

ITunes import no track names from CD import, how do I get iTunes to recongnise that iTunes was used originally for the import?

The following message keeps appearing "iTunes cannot get CD track names for songs that were not imported using iTunes. To allow iTunes to look for CD track names for this song, import the song again using iTunes." I did originally use iTunes to do the original import. I do not have the original CDs anymore as I have shifted house. How do I get iTunes to recognise that the import was done using iTunes? Please help.

StepForward wrote:
No they were labelled Track 1, Track 2 etc.. when I originally did the import. But I put that down to the fact that I was staying at a friends house who had no internet so it didn't go off and get the titles automatically as per usual. I just figured I would be able to correct it later when I had a bit more time and had set up my internet. Moving house is rather disruptive so there has been a time hiatus of a couple of weeks inbetween original import and now me trying to correct it.
StepForward,
Yes, that is normally the function of the Advanced > Get Track Names function. It can get track names even without the CD present, by querying CDDB based on its "memory" of the CD. (I just tried this, so I have to disagree with my friend Fiend.)
It is possible that your CDInfo.CIDB file is messed up. It is also possible that CDDB does not recognize the CD, so even with Internet all you get is Track 01, etc.
Unless you are talking about mucho CDs where this happened, you may just want to manually edit the track names.

I just got an email receipt for use of my itunes account. Someone must have hacked my account. Spent all the money in it. How do I contact itunes to get my money back into my account?

I just got an email receipt from Apple for use of my itunes account. Someone must have hacked by account. Spent all the money in it. How do I contact itunes to get my money back into my account?

iTunes Customer Service Contact
http://support.apple.com/kb/ht1689

How do i contact itunes about app that don't do as they say

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