How do I correct a CC team members login info?

Have an InDesign CC team member that set up her account but can't access it.
Either she misspelled the email or password. We have requested for a password reset from Adobe but she never receives the email back. Tried 3 times.
How do I, as administrator, correct her account so she can log in?

Safari Preferences > AutoFill > User names and passwords > Edit

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