How do I discontinue my creative cloud service?

how do I discontinue my creative cloud service?

http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
In short, contact Adobe.

Similar Messages

  • How do I link my Creative Cloud account with Business Catalyst Web Hosting service?

    Hello,
    I'm having difficulty understanding how to access the Business Catalyst service. I have attempted to log in directly to businesscatalyst.com/admin but continue to receive an error login message stating that my username and password are not recognized. I was not able to create a new business catalyst website via Dreamweaver either, despite having successfully logged into my Adobe Cloud account.
    The only way I was able to set-up a website for use with Business Catalyst was by logging in via http://www.adobe.com/products/business-catalyst.html, and pressing the "try now" button, which allowed me to create a demo site. This also allowed me to log into BC, but when I attempted to upgrade the site from a trial to the webbasic service, I am asked for a payment method.
    I understand that the creative cloud service includes basic web hosting for up to 5 sites and should work seamlessly with DW or Muse, or using the InContext editing options provided via browser, but I am unable to truly access any of this content. Am I doing something wrong here?
    Thank you

    Please approach our support and supply them with your Adobe ID and the site URL you want to take live and they will do this for you in couple of minutes.
    Cheers,
    -m

  • How do you cancel your creative cloud subscription?!

    I signed up for a student account, paying $19.99 per month. When I checked my credit card statement, I noticed that I am being charged over $30 per month for Creative Cloud services. When I log onto my account it says that I have a "Free Creative Cloud Membership" and there aren't any credit card options available to cancel or manage.  I'm not given an option to cancel or delete my account.
    I have gone through the steps that Adobe provides on their website, but this has not resolved the problem (as there is no option to cancel or manage my account or credit cards).
    I am very frustrated by the lack of support coming from Adobe to fix this problem, so I'm reaching out to you guys. Has anyone had a similar problem, and if so, how did you resolve this?

    This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
    -start here https://forums.adobe.com/thread/1703848
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    --and two links which may provide more details, if the above links don't help you
    -http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • How do i change my creative cloud id,as my adobe id is different and the signed in id is different?

    how do i change my creative cloud id,as my adobe id is different and the signed in id is different?

    Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
    Click on the link below, and after that click on "Still need Help? Contact us."
    Then on the next page, click Chat.
    There is also a phone option. 1 (800) 833-6687
    There's also a dedicated user forum at:
    http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation

  • How can I transfer Adobe Creative Cloud license to another Adobe ID?

    How can I transfer Adobe Creative Cloud license to another Adobe ID?
    I need to transfer a new Adobe Cloud license from our main Adobe ID to another Adobe ID we created as they need to be managed separatly.
    Thanks for your help
    Gadi

    Following up, David answered this question via PM:
    "This kind of process wouldn't apply to Creative Cloud because ownership works differently.  I was looking here http://www.adobe.com/misc/terms.html in the 6. Use of Service and Materials section and noted it does reference the service as being non-transferable."
    So with Creative Cloud for Individuals the memberships can't be transferred – but (per this related thread) you can easily move memberships around between users with Creative Cloud for Teams instead:
    http://forums.adobe.com/thread/1315010

  • What happens to my images if I decide in a few years to discontinue the creative cloud

    how would I be able to access and use my images if I decide to discontinue the creative cloud in a few years?

    raw files can be opened by any program that can use that format.  that's not an adobe proprietary format.  eg, How do I view RAW pictures in Windows 7? - Microsoft Windows Help
    psd, on the other hand, is photoshop only.

  • How do I become a Creative Cloud for Teams admin?

    I am attempting to use the Creative Cloud Packager to ease the deployment of InDesign for two users, but I get error message "Your Adobe ID is not listed as an Admin for Creative Cloud for Team or Enterprise" when I attempt to login.  How do I become a Creative Cloud for Teams admin? 

    Hi russmccabe333,
    Please follow the steps mentioned in the kb: http://helpx.adobe.com/x-productkb/policy-pricing/creative-cloud-teams---customer.html#id_ 61014 to add yourself in the list of Team Admin.
    Regards,
    Romit Sinha

  • Creative Cloud Service "Not avilable in your country"

    Dear Administrator,
    We have urgent business needs for using Adobe Creative Cloud services. Our company resides in Türkiye(TURKEY +90 Area Code).
    We would like to join the mebership system for minimum 50 users/per year business plan on Creative Cloud but referral warns "Adobe does not have services to/in your country.
    So, my first question is;
    Will it be a live datacenter servicing business clients in TURKEY soon ?
    Or in a way of  solution - Shall i try to participate services in the name of an international company which we are part of.(Because we even cannot manage to enter payment site ( restiricted zone from tr-TR) But we can from England.)
    Secondly;
    If we subscribe services using method mentioned above , will it be a problem after payment and participate in services where our business groups head office in England and using services from TURKEY (Telecoms Network) and deploying applications (CS6 or Adobe pro XI etc) on internal network .
    Is there a possibility that happens to occur  restrictions on use of applications or activation problems maybe ?
    Urgent help and assistance needed!

    Adobe Resellers http://adobedealreg.force.com/PartnerSearch?lang=en
    -http://www.adobe.com/content/dam/Adobe/en/products/creativecloud/cc/pdfs/cc-availability-m atrix.pdf

  • I purchased a student subscription to Creative Cloud. I got the confirming email. When I attempted to install the aps, kept getting a 30-day trial for all the aps. In the case of Photoshop, it was expired. How do I activate my Creative Cloud?

    I purchased a student subscription to Creative Cloud. I got the confirming email. When I attempted to install the aps, kept getting a 30-day trial for all the aps. In the case of Photoshop, it was expired. How do I activate my Creative Cloud?

    ChristinaW1111 for information on how to resolve the connection error preventing the active membership from authorizing then please see Sign in, activation, or connection errors | CS5.5 and later.  If you have any questions regarding the steps listed within the document you are welcome to update this discussion.

  • How do I merge multiple creative cloud account id's into a single account

    We have multiple creative account id's and would like to merge them into one, moving the three licenses we have under one account id. We'd also like to be able to purchase additional licenses under this account id.  How do we do this.

    Creative Cloud individual membership works on one membership per Adobe ID.
    Multiple memberships require multiple Adobe IDs.
    To get what you want, you need Adobe Creative Cloud for Teams
    http://www.adobe.com/products/creativecloud/teams.html
    http://www.adobe.com/products/creativecloud/faq.html#ccm-teams
    You'll have to weigh up the cost vs convenience of the individual vs team membership.

  • How do I switch my creative cloud account from my old computer to my new computer?

    How do I switch adobe creative cloud accounts from my old windows pc and laptop to my new mac desktop and laptop?

    Sign out of your account... Uninstall... run the Cleaner to remove all traces
    -http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
    -https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
    Then install and activate on your new computers

  • How do I use a Creative Cloud license when I have limited Internet for months at a time?

    How do I use a Creative Cloud license when I have limited Internet for months at a time?  I proces a lot of photos in remote areas where an application that needs online access would be useless.

    Hi Freewill,
    Please see the Creative Cloud FAQ here.
    Do I need ongoing Internet access to use my Adobe® Creative Cloud™ desktop applications?
    No. Your Creative Cloud desktop applications (such as Adobe® Photoshop® and Illustrator®) are installed directly on your computer, so you won't need an ongoing Internet connection to use them on a daily basis.
    An Internet connection is required the first time you install and license your desktop apps, but you can use the apps in offline mode with a valid software license. The desktop apps will attempt to validate your software licenses every 30 days.
    For annual members, you can use the apps for up to 99 days in offline mode. Month-to-month members can use the software for up to 30 days in offline mode.
    Cheers,
    Michael

  • How do I update my Creative Cloud Student and Teacher Edition (one-year) now that I am no longer a student? It is about to expire. Thank you.

    How do I update my Creative Cloud Student and Teacher Edition (one-year) now that I am no longer a student? It is about to expire and I need to continue working on Photoshop and InDesign, among others. Is there a way for me to update my package, and if not, what should I do to keep my CC running? Thank you.

    Hello jeannelouise,
    first I'll use the conditions in German language:
    "Frage: Können Schüler/Studierende oder Lehrkräfte die Student and Teacher Editions nach dem Abschluss bzw. nach dem Ausscheiden weiterverwenden?
    Antwort: Ja. Jede berechtigte Person kann eine Adobe Student and Teacher Edition weiterverwenden. Die Adobe Creative Cloud kann für die Dauer des Abonnements weiterverwendet werden."
    What means something like:
    "Question: Can pupils/students or teachers continue using the Student and Teacher Editions after graduation or after leaving?
    Answer: Yes. Any eligible person can use Adobe Student and Teacher Edition. The Adobe Creative Cloud can be used for the duration of the subscription."
    Hans-Günter

  • How to uninstall apps from Creative Cloud App and reinstall it on your computer and CC App?

    Sorry, my English is not good. I have a Creative Cloud app on my computer. I used the CC applications such as Ps, Pr, Au ... of two days, but I had to do a system restore two weeks back. Now re-installed Creative Cloud on my computer. I do not have Ps, Pr, Au ... on the computer but on the App Cloud Creative sees them as installed on the computer. So I can not reinstall them because I do not give permission, it is only optional update, but I do not like, because they do not want on your computer. How to uninstall apps from Creative Cloud App and reinstall it on your computer and CC App? Please help, I have a little time.

    http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

  • How can I order the Creative Cloud $29.99 upgrade on a tax-exempt status?

    How can I order the Creative Cloud $29.99 upgrade on a tax-exempt status? I notice that it says "plus tax" now and since my employer has a tax-exempt status, it needs to be ordered without that charge.

    Tax-exempt purchases cannot be made on the online Education Store. To place a tax-exempt order, contact an authorized education reseller.
    Find an education reseller.

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