How do I email or submit a complaint?

I've heard about Verizon's legendarily bad customer service, and I've experienced some frustrating episodes before, but it wasn't until this morning that I fully appreciated how awful it can be to deal with Verizon Wireless. The only thing that keeps me from leaving is that ATT is probably not much better.
After finally resolving my issue this morning (not the way I want to spend a Saturday morning), I asked the customer service rep to provide me with an email address so that I could submit a complaint and inquire as to how to avoid such unpleasantness in the future. I was put on hold for five minutes, only to be told that there was no email address, but that I could use the "leave feedback" option on the website. First, why did this take five minutes? Second, why doesn't Verizon Wireless, a communications company, have an email address to allow customers to communicate with them. Just wondering. Third, I cannot find that option. Please point me in the right direction. Fourth, please tell your automated message thingy to stop calling me. It's ridiculously hard to get through to Verizon when I want to, and when I want to be left alone I keep getting unwanted calls. It's like Verizon is taunting me. I could go on, but at some point I have to get on with my day.

Their tech support is horrible.... ive been with them for 19 years and i miss the old days when they had techs in their corp stores.. now all their tech supports consist of is.. 1) replace your phone 2) replace your sim card.. if you have a issue that is out side of the box.. you are (removed). ... ive been dealing with tech support almost every day for 5 weeks.. they put in trouble tickets. the people who do the trouble tickets dont read them and give a blanket reply of.... the issue is due to the customers house.. meanwhile im complaining of issues not only inside my house.. but OUTSIDE of my house as well. so they instantly say.. network extender needed.. i said to them.. the network extender will reach miles from my house? even the tier 2 techs are saying the network techs are NOT reading their notes.. they cant be.. cause their answers make no sense.. but this is the support i get regardless. when they run out of options. they say... we are sending you another phone.. i said.. you realize we are getting close to 10 right?? bottom line is. the biggest cellphone provider does nothing more than throw phones and sim cards at you when you have issues.. like everything now a days.. no on actually works on anything.. they just replace it..
Edited as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

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