How do I find out my Case /Repair ID if I don't know what it is ?
How do I find out my Case /Repair ID if I don't know what it is ?
One way is to simply contact Apple Support by phone. Did you not receive an email regarding your case from Apple?
http://www.apple.com/support/itunes/contact/
B-rock
Similar Messages
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I try to buy songs itunes but there is a message stating that my disk is full and to empty out the trash can. But i don't know what disk it speaks of?
The "disk" is your startup volume, which is usually called "Macintosh HD" (unless you changed it). Your iTunes media files (such as song files), and basically everything else, are stored on that volume (unless you changed it).
You should create some free space as soon as possible, because the system (OS) and applications use free space to write temporary files as part of normal operations. If there is very little free space available, your system may start to bog down and feel slow because it's not running efficiently.
You can empty whatever is currently in the Trash by doing a click-hold (or right-click) on the "waste basket" icon in the Dock, and selecting Empty Trash. A good place to look for files you may no longer need is your Downloads folder. There is usually a link to your Downloads folder in the sidebar of a Finder window. (The folder itself is located in your user home folder.)
You can see how much free space you currently have by selecting Macintosh HD on your Desktop (or in the sidebar of a Finder window), and selecting Get Info from the File menu. You can also right-click on it and select Get Info from the menu that comes up (or hit Cmd-I on keyboard). The Info window shows Capacity and Available for the volume. Available is the free space. It would be best to keep Available at least 10% of Capacity; getting it to 20% or more would be better.
If you can't free up enough free space by deleting things you do not need anymore, you should get an external hard drive and save some your files there. That's actually how I run my iMac; most of my user files are stored on external USB and FireWire drives. -
my phone is acting hinky. and thinking of a "master reset" but don't want to loose contacts, pictures and music.
Verizon still has a backup to the Cloud service. Its included in the more everything plan and most other plans have at least 5GB of storage. You could find out what features you have on your account in My Verizon. Log in and look at apps and features and programs. Alternatively, if you are using an Android phone and some others, you can use Google Gmail to backup contacts and Google Drive to backup all other files pics music and videos. You can also back up your content to your PC. DropBox and OneDrive are other alternatives with storage space. Gmail gives you 15GB and OneDrive 15-30GB.
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Outgoing server times out - can't send any emails and don't know what to do
I receive emails just fine in my MobileMe account but when I try to send them they get stuck in outbox ****. It is an IMAP account and I have tried the connection doctor - which shows the server times out - as does the message box that pops up. I have a Genius Bar appointment for tomorrow but this is driving me crazy. Any insight would be much appreciated!
I had this occur several times before, some time ago & wish I wrote down the fix. I too am experiencing the same issue for the last 2 days; so my guess is it must not be my computer since nothing has been changed except I did a "sync" & that is the only thing different in the last few days.
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I had installed Firefox 4, but rapidly had to backtrack to 3.6, then again to 3.5. Two reasons: 1. The three toolbar buttons I use most are Back, Forward and Reload. In 3.5 I can group these nicely at the left hand end; in 4 the Reload button has shrunk and shot across to the end of the URL bar. Why?
2. Versions 3.6 and 4 are incompatible with the Favloc plugin. This is such a brilliant plugin you ought to buy the code and build it in. I am marooned in 3.5 until this plugin works in V4 - running 3.5, how will I find out when it does?As far as I know, [https://addons.mozilla.org/firefox/addon/classicthemerestorer/ the Classic Theme Restorer add-on] is the only way move the Reload button outside the address bar.
# Install [https://addons.mozilla.org/firefox/addon/classicthemerestorer/ Classic Theme Restorer] and restart Firefox when prompted.
# Open the Add-ons Manager (Ctrl+Shift+A; Mac: Command+Shift+A), then the Extensions category.
# Next to Classic Theme Restorer, click the Options button.
# On the Main tab, make sure "Movable back-forward button" and "Hide urlbars stop & reload buttons" are checked. You might also want to check "Combine stop & reload buttons". Close the options window when done.
# Right-click an empty area of the tab bar and choose Customize.
# Drag the Back/Forward, Stop and Reload buttons onto the navigation toolbar.
# Click the Exit Customize button in the lower right corner when done.
That being said, I should point out that you can reload pages in other ways.
* Right-click any tab and choose Reload.
* Right-click an empty area of the page and choose Reload.
* Press F5.
* Press Ctrl+R (Mac: Command+R). -
Shared services and workspace architecture(How we can find out req &respon)
Good morning Hyperion folks,
Does any body have any document or PDF about workspace and shared service architecture...How these both components are communicate each other..any idea or any document..while communicating of these if anything goes wrong,,where we need to check, what is exactly the problem (any suggestible logs)...
Company are doing big mistake by using this hyperion tool ..These guys are not supporting and even they don't know much about the tool apart Product dev team..and that too they are not disclosure any documents related product...
**Does anybody found any kind performance tunning guide or lab guide about workspace and shared service HFM,Planning...** I have never seen component wise documents and tunning guide and recommendations.
I am strong opnion about hyperion is,we would not get any support from oracle and documents so He can migrate Cognos TM1 and Finance management etc........
Edited by: 888154 on 29/09/2011 02:55Thanks john For ur reply ..i have seen these documents long ago ..i am asking about Shared services and workspace architecture and how these are functioning and where we can find out communication error and slow login issue with workspce and shared services.. How authentication is log on ..is there any machanisam they are using for authencation ...We are using OpenLadp ...
Ex :1.Per suppose log on to workspace that request goes to shared services directory and it will check whether that user is exists or not on Shared services tables ...here what kind of alogirtham using to aunthenticate user...How we can diagonse this process taking to much time,,,is there any specific logs related this (If logs are exsits how we can find out)...
2.Once authencation done successfully and responce send to workspace and populate workspace home page...then i click on application button (FM application) and it's taki ng to much time to load HFM page.To this where we need to look whta excatly problem? what are logs file helpful to us to diagonse.. -
How do I find out how to upgrade eMac to airport or airport extreme?
Hi,
I just bought a used eMac for our non profit theater ... it does not have the airport card. How do I find out if I need airport or airport extreme ... what do I need to do/know to upgrade to wireless
Thanks.Welcome to Apple Discussions!
Once you have identified your eMac, this page will tell you if Airport, or Airport Extreme is necessary:
http://docs.info.apple.com/article.html?artnum=106777
If the original airport card is necesssary, Apple no longer sells this card, and you can find it here:
http://www.macwireless.com/
http://www.macsolutions.com/
http://www.expercom.com/productdetail.html?PRODUCTID=305851
http://blog.smalldog.com/article/372/original-airport-cards-in-stock
http://eshop.macsales.com/item/Apple/M7600LLE/ -
How do I find out my wifi hotspot's password?
I have forgotten my hotspot's password and our daughter has a new Ipod. How do I find out or reset the password?
I don't blame you since we have so many passwords to remember these days, briggsfamily14!
I will provide this link http://search.verizonwireless.com/?q=hotspot%20password since I'm unsure of the device you have.
TamaraH_VZW
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HT1267 How do you find out where you iPhone is without having find my iPhone
How do you find out where you iPhone is if you don't have find my iPhone on it ?
When looking under the car seats, use a flashlight. I've known a lot of people who thought their phones were gone for good but really, they were waaaaaay under the car seat.
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How do I delete a previously saved (open) bookmark but I don't know what Bookmark Folder it is stored in and I didn't want to search folder by folder. I know there must be a way to delete it or find from the address (URL) window/bar but I can't seem to figure this one out.
(Yosemite 10.10.1 Safari 8.0.2)Click "Bookmarks" in the Safari menu bar, then choose "Edit Bookmarks" from the drop-down.
Go to the bottom right corner of the page that opens up.
Enter the search terms in the search box.
Location of the bookmark will be shown. -
I wanna get my ipod touch 4g 8gb screen repaired. how can i find out how much it will cost?
i wanna get my ipod touch 4g 8gb screen repaired. how can i find out how much it will cost? anyone know?
Apple wil exchange your iPod for a refurbished one for $99.
Apple - Support - iPod - Repair pricing
For how see:
Apple - Support - iPod - Service FAQ
That is about the same price as a third-party place like this one.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens -
My MacBook Pro is running very slow. How do I find out what is causing this?
How do I find out why my MacBook Pro is running so slow? Then how do I fix it?
Suggestions of Things You Can Do To Help A Slow Computer
If your computer seems to be running slower here are some things you can do:
Start with visits to: OS X Maintenance - MacAttorney;
The X Lab: The X-FAQs;
The Safe Mac » Mac Performance Guide;
The Safe Mac » The myth of the dirty Mac;
Mac maintenance Quick Assist.
Boot into Safe Mode then repair your hard drive and permissions:
Repair the Hard Drive and Permissions Pre-Lion
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
Repair the Hard Drive - Lion/Mountain Lion/Mavericks
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the Utilites Menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD disk icon and click on the arrow button below.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
Restart your computer normally and see if this has helped any. Next do some maintenance:
For situations Disk Utility cannot handle the best third-party utility is Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible.
Note: Alsoft ships DW on a bootable DVD that will startup Macs running Snow Leopard or earlier. It cannot start Macs that came with Lion or later pre-installed, however, DW will work on those models.
Suggestions for OS X Maintenance
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger. These utilities have limited or no functionality with Snow Leopard or later and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive.
Helpful Links Regarding Malware Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection I recommend using VirusBarrier Express 1.1.6 or Dr.Web Light both from the App Store. They're both free, and since they're from the App Store, they won't destabilize the system. (Thank you to Thomas Reed for these recommendations.)
Troubleshooting Applications
I recommend downloading a utility such as TinkerTool System, OnyX, Mavericks Cache Cleaner, or Cocktail that you can use for removing old log files and archives, clearing caches, etc. Corrupted cache, log, or temporary files can cause application or OS X crashes as well as kernel panics.
If you have Snow Leopard or Leopard, then for similar repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. Applejack does not work with Lion and later.
Basic Backup
For some people Time Machine will be more than adequate. Time Machine is part of OS X. There are two components:
1. A Time Machine preferences panel as part of System Preferences;
2. A Time Machine application located in the Applications folder. It is
used to manage backups and to restore backups. Time Machine
requires a backup drive that is at least twice the capacity of the
drive being backed up.
Alternatively, get an external drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
1. Carbon Copy Cloner
2. Get Backup
3. Deja Vu
4. SuperDuper!
5. Synk Pro
6. Tri-Backup
Visit The XLab FAQs and read the FAQ on backup and restore. Also read How to Back Up and Restore Your Files. For help with using Time Machine visit Pondini's Time Machine FAQ for help with all things Time Machine.
Referenced software can be found at MacUpdate.
Additional Hints
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.
Add more RAM. If your computer has less than 2 GBs of RAM and you are using OS X Leopard or later, then you can do with more RAM. Snow Leopard and Lion work much better with 4 GBs of RAM than their system minimums. The more concurrent applications you tend to use the more RAM you should have.
Always maintain at least 15 GBs or 10% of your hard drive's capacity as free space, whichever is greater. OS X is frequently accessing your hard drive, so providing adequate free space will keep things from slowing down.
Check for applications that may be hogging the CPU:
Pre-Mavericks
Open Activity Monitor in the Utilities folder. Select All Processes from the Processes dropdown menu. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Mavericks and later
Open Activity Monitor in the Utilities folder. Select All Processes from the View menu. Click on the CPU tab in the toolbar. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Often this problem occurs because of a corrupted cache or preferences file or an attempt to write to a corrupted log file. -
How Can I Find Out If Someone Is Spying On My Macbook?
How can I find out if someone is spying on my macbook? It's about 5 years old and I think someone is remotely controlling it even though my remote management and screen sharing is always off in the Sharing panel in Systems Preferences. I don't SHARE anything willingly! My screen shakes up and down or sometimes it just falls a few inches and I keep losing my place. This only happens while I am on the internet. The arrow icon for the mouse also behaves erratically at times, as if it is being controlled by someone else. And I have people stalking me who seem to know what I buy on the internet and where I am going when I use google maps, ect.... How do I get rid of remote desktop from a MAC 10.6.8 or trace the idiots doing this to me???
Thanks.I think it may be more of an issue with the startup disk rather than spyware.
Launch Disk Utility located in HD > Applications > Utillities
Select the startup disk on the left then select the First Aid tab.
Click: Verify Disk (not Verify Disk Permissions)
If DU reports errors, start up from your Mac install disc to make repairs.
Instructions here > Mac OS X 10.6: Reinstalling Mac OS X -
How can i find out if i have a bad codec affecting after effects?
hi all, i'm having all kinds of problems with after effects cs4. the current problem i'm having is i'll be working on a project, it starts to slow down and become unresponsive, i try to save but then it crashes and everything i've done is lost. opengl is off but i don't think that's the problem because opengl isn't affecting any of my other programs like cinema 4d and i even tried taking out the opengl from the plugins folder but i was still getting opengl error messages with certain effects like the rotoscoping effect. i was wondering if maybe this might be a codec problem since i heard that ae loads codecs at start. how can i find out if a corrupted codec is affecting my after effects?
after effects cs4
amd turion 64 x2 mobile technology tl-62 2.10 ghz
3 gb ram
windows vista 32
geforce go 6150
total graphics memory: 1343 mb
dedicated graphics memory: 128 mb
system video memory: 0 mb
shared system memory: 1215 mb
i'm pretty much desperate to get this working as it's essential to my work flow and i can't afford to get a new computer right now (i should have bought a mac, now i know) so i'll try anything if you have any suggestions. thanks!>how can i find out if a corrupted codec is affecting my after effects?
You remove them all! ;-) I think you are going about this the wrong way.
a)If you ever installed any third-party CoDecs manually, they will be listed in the "Add or Remove Programs" section or have an uninstaller.
b)If those CoDecs were auto-installed e.g. via a web-browser, they will leave traces in the extension lists or even appear as separate entries somewhere as well.
c) If the CoDecs were part of a program, then by all rights, you really should know which programs those are and know how to remove them.
Failing that, simply uninstall Quicktime completely. Reinstall it from scratch. Likewise, manually download a full install of Windows Media Player and reinstall it using the "Repair" option. Everything else is pure specualtion - AE may scan your CoDecs on startup, but if you never import any footage using them, they will not be initialized and not cause trouble.
And honestly: That Mac talk is not worth a dime. Final Cut Pro alone comes with 30 or so extra CoDecs, many of which have been known to be just as troublesome to use with Adobe products and you can encounter the same situation easily any time...
Mylenium -
How do I find out and the delete "other" files being stored on my drive?
My Mac Air HD says it has 17 GB left of free memory space.
76 GB says of "Other"
How do I find out what "other" is, and delete it to free space.
This is a brand new, Mac. I just got it in December and I have no pictures saved in it.
Thank youFor information about the Other category in the Storage display, see this support article. If the Storage display seems to be inaccurate, try rebuilding the Spotlight index.
Empty the Trash if you haven't already done so. If you use iPhoto, empty its internal Trash first:
iPhoto ▹ Empty Trash
Do the same in other applications, such as Aperture, that have an internal Trash feature. Then restart the computer. That will temporarily free up some space.
According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation—not the mythical 10%, 15%, or any other percentage. You also need enough space left over to allow for growth of the data. There is little or no performance advantage to having more available space than the minimum Apple recommends. Available storage space that you'll never use is wasted space.
When Time Machine backs up a portable Mac, some of the free space will be used to make local snapshots, which are backup copies of recently deleted files. The space occupied by local snapshots is reported as available by the Finder, and should be considered as such. In the Storage display of System Information, local snapshots are shown as Backups. The snapshots are automatically deleted when they expire or when free space falls below a certain level. You ordinarily don't need to, and should not, delete local snapshots yourself. If you followed bad advice to disable local snapshots by running a shell command, you may have ended up with a lot of data in the Other category. Ask for instructions in that case.
See this support article for some simple ways to free up storage space.
You can more effectively use a tool such as OmniDiskSweeper (ODS) or GrandPerspective (GP) to explore the volume and find out what's taking up the space. You can also delete files with it, but don't do that unless you're sure that you know what you're deleting and that all data is safely backed up. That means you have multiple backups, not just one. Note that ODS only works with OS X 10.8 or later. If you're running an older OS version, use GP.
Deleting files inside a photo or iTunes library will corrupt the library. Changes to such a library must be made from within the application that created it. The same goes for Mail files.
Proceed further only if the problem isn't solved by the above steps.
ODS or GP can't see the whole filesystem when you run it just by double-clicking; it only sees files that you have permission to read. To see everything, you have to run it as root.
Back up all data now.
If you have more than one user account, make sure you're logged in as an administrator. The administrator account is the one that was created automatically when you first set up the computer.
Install the app you downloaded in the Applications folder as usual. Quit it if it's running.
Triple-click anywhere in the corresponding line of text below on this page to select it, then copy the selected text to the Clipboard by pressing the key combination command-C:
sudo /Applications/OmniDiskSweeper.app/Contents/MacOS/OmniDiskSweeper 2>&-
sudo /Applications/GrandPerspective.app/Contents/MacOS/GrandPerspective 2>&-
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Paste into the Terminal window by pressing command-V. You'll be prompted for your login password, which won't be displayed when you type it. Type carefully and then press return. You may get a one-time warning to be careful. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator. Ignore any other messages that appear in the Terminal window.
The application window will open, eventually showing all files in all folders, sorted by size. It may take a few minutes for the app to finish scanning.
I don't recommend that you make a habit of doing this. Don't delete anything as root. If something needs to be deleted, make sure you know what it is and how it got there, and then delete it by other, safer, means. When in doubt, leave it alone or ask for guidance.
When you're done with the app, quit it and also quit Terminal.
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