How do I find out what's going on with my broadban...

I am having to write this email in work, whilst working nights, using a poor 3G signal so bear with me please!
On 17th October our broadband stopped working. It can be very intermittent so when it still wasn't working on Monday 20th I reported it. After spending over an hour on the phone discussing ADSL' s and phone sockets the person on the other end checked the line and then announced that there was a problem at the exchange and that an engineer would have to call with me. They could only offer an appointment in 7 days time so I took it.
A few days later we had a message to say that the engineer would not need to call & that the fault would be fixed on the 27th. It wasn't but since then we've made and received a number of calls but nothing has happened and we still have no broadband.
The calls have fallen into a pattern, I don't hear from BT so I call and we go through the rigmarole of being told to check ADSL's & cables so I try and explain that these have been checked and then I'm told that the operator will check with Openreach. A check is made and we're told that there is a problem under the road and it needs to be dug up and that someone will phone with an update. This doesn't happen and it all starts again
Today we had a call from Openreach who asked us if our telephone line was fixed. When my husband said that it was our broadband the man said that he had no record of that just a faulty phone line.
We seem to be going round in circles. The mobile signal at home is too weak to use the Internet, hence this written tonight using a slighly better signal.
Can anyone tell me please how to get a diminutive answer from BT/Openreach. It's been 4 weeks now and I'm losing the will to live!

Hi Ordinaryangel,
Welcome to the forum and thanks for posting. Sorry you’re having so many problems with the service. If there’s a problem with the line it will certainly impact on the broadband so it might have been raised a s a line fault but I can check that for you. Drop me an email with your details. You’ll get the ‘contact us’ link in my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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