How do I get in touch with a live person (support) : I had an issue and were very close but all over sudden we were disconnected: so frustrating, why is it so difficult to chat with somebody ?

where can I get back in that chatroom, please ?
I don't find it back
I'm here for almost 1,5 hour, and still no solution
Aquib: Hello. Welcome to Adobe Technical Support.
Aquib: Hi,annemie.
annemie: Er is geen programma ingesteld om de URL 'aam://SAPCode=ILST?productVersion=18.0?passPhrase=lcvJXh/BPzsso1eyQ7W2kqJndPYbTbu1Oa/UOm 6WJEjJ+6W3FmoRYXDL/oQlTxpAfoUlXJZue8M2/1KdmWJt8BSMNgftZubNJjpdxNu9qW53gQfkX6l9fndjoZkO3Pep rfAKNyFH4Rq0MG2YWlRRse+3Mh+sIA9E77fT1V+myms=' te openen.
annemie: hello
annemie: this is what I get when I try to download the trial version of illustrator
annemie: doing that for photoshop, some months ago, was not a problem
annemie: This means: there is no programme installed to open the URL ....
annemie: I must say that I deleted the software of the CC that I downloaded before to make make free space on my HD of this notebook
annemie: this pop-up says: "choos a program" or "dismiss" or "search in App Store"
annemie: what should I do ?
annemie: I already searched on google, but can not find anything like this remark about "there is no program installed to open the URL ...."
Aquib: I understand that you get error when you try to download of the trail version of Illustrator you are getting error on your Mac OS X. is that right?
annemie: THAT's right
annemie: with photoshop cc it wasn't a problem
annemie: but in the meantime I deleted the Creative Cloud in "programmes"
annemie: probably I didn't do that in a proper way ?
Aquib: Thank you for confirming I will be glad to help you.
Aquib: Anneime, please try using different browser.
annemie: like which browser ? can you give an example ?
annemie: i have no idea
Aquib: Chrome or firefox.
annemie: okay
annemie: Nothing for mac, when it comes to firefox: can I try a little more, do you have the time ?
Aquib: Sure, I can provide you the link to download the firefox.
annemie: sorry, didn't see this in time...
annemie: i'm downloading and installing chrome now, is that okay ?
Aquib: Okay.
annemie: the firefox links don't work: i always get redirected to windows platforms
Aquib: Please, try in chrome.
annemie: I downloaded it, but cannot find it back
annemie: why do they make it so difficult ?
Aquib: Annemie, please look in the downloads folder.
annemie: I get a popup window with the logo of chrome and the "programs" map with an arrow
annemie: I looked in the downloads folder, and a have it installed
Aquib: Please click on it.
Aquib: And run it.
annemie: and than I get that pop-up window with the map (programs) and the logo of chrome, so I open that one but cannot find it back
annemie: I did : I click on it, it runs, and then I have that pop-up window : not clickable
annemie: okay, I tried again and it's there
annemie: the ogo of chrome is in the doch
Aquib: Just to confirm are you able to launch the chrome?
annemie: is installing right now
Aquib: Great!.
annemie: okay, and what now ?
Aquib: http://www.adobe.com/products/illustrator.html?promoid=KFOHV
Aquib: please go to above link using chrome.
Aquib: there select trail version.
Aquib: Annemie, did you download the trail version/
You are not currently connected to a chat representative.
You are not currently connected to a chat representative.
You are not currently connected to a chat representative.

Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

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