How do I make Crystal report viewer navigation icons display

Question

Visual Studio 8 accessing Crystal Reports Server 11 r2 using development web server.
Report renders just fine in viewer but none of the viewer icons seem to find their image - all appear as X. 
Debugging shows the src for icons is "this.src='/crystalreportviewers11/images/toolbar/(gif name)" such as "this.src='/crystalreportviewers11/images/toolbar/export_over.gif'".   I have such a directory\file in c:\program files\common files\business objects\3.0\crystalreportviewers11\images\toolbar\export_over.gif .
perhaps related or a different problem: I get java script error when trying to print or export the rendered report: "Microsoft JScript runtime error: Object doesn't support this action" pointing to line: print = false;crystal_postback="<input type='hidden' name='__EVENTTARGET' value='myCrystalReportViewer'><input type='hidden' name='__EVENTARGUMENT' value='export'><input type='hidden' name='__LASTFOCUS' value=''><input type='hidden' name='__VIEWSTATE' etc.
I see that java src is in the same neighborhood as the missing images: "JavaScript" src="/crystalreportviewers11/js/export.js" and using same hierarchy as above, I find this java file.
Regarding missing images, how do I make viewer see these?  Where do I copy the images or how do I point the viewer to where they are?
alan

Answer 1

Out of the frying pan and into the fire...   I offer the following for other novices like myself and hope that experts will correct any misconceptions.
My Crystal viewer control still does not display icons or print and now behaves badly when trying to display a report.  I would appreciate any advice.  Details follow.
We have a Crystal Reports Server XI r 2.  I obtained the installation disks from tech support to install client tools on my development workstation.  These disks installed version 11.0.3300 .  After some research I have come to believe the following:
Crystal Reports XI r1 = 11.0 = Managed 3.0
Crystal Reports XI r2 = 11.5 = Managed 3.5
Crystal Reports 2008 = 12 = Managed 4.0
So I actually installed release one client tools.  The disks I received were the only installation disks we have, but I believe the server was updated to release 2 via web.  I could not find anywhere on web where I could download the release 2 client tools nor could I find any executable on server installation of release 2 to install the client tools to the development workstation.
However, I also hold a license to the full blown BOE server at XI r2 release  I installed the client tools from these disks to my development workstation.  This installed version 11.5.3300 .  Based on other messages, I believe I need to get to 11.5.3700, but I am lost as to how to get this version.  The differences in versions may be the sole cause of my remaining problems, but I doubt it.
To make sure I had no conflicts on development workstation, I removed all vestiges of Visual Studio and Crystal and then reinstalled VS2008, then Crystal designer, then Crystal Server client tools.  I also installed all service packs for these.  Tech Support tells me Crystal Reports Server has all service packs installed.  I noticed that the release one toolset installation created needed .dll's in both a program files\business objects\common folder and a program files\common\business objects folder, but the release two installation created only the former, not the latter - don't know if that matters.
I had a Crystal viewer app at version 10.5 that worked fine for all reports except those that use the Server business view layer.  I am creating a new web version that can handle all Crystal reports including those using business view layer.  I am following the BOE SDK tutorial for creating a viewer.  I am binding to Crystal Viewer with an infoObject cast as report per one of the tutoral ways of binding. (I wonder if I need to use a different kind of binding though the tutoral indicates this should work.)
When I was using release 1 tools with release 2 server, the report would render just fine but the navigation icons appeared as X's and the print/export buttons resulted in error of "Microsoft JScript runtime error: Object doesn't support this action".
Per suggestions, I got everything in sync (to version 11.5.3300 which is only release two version I have available) - all references, viewer control, image handler.  I did have to change the image handler type to "CrystalImageHandler.aspx" type="CrystalDecisions.Web.CrystalImageHandlerPage, to get a successful build because type CrystalImageHandler (no "page" suffix) is not defined in Crystal Decisions.Web version 11.5.3300,  I also had to add a reference to CrystalDecisions.Enterprise,PlugInManager for the constant CePictureState.cePictureThumbnail to be defined.  This reference was not necessary with version 1 toolset and not mentioned in tutoral.  Now I have the following symptoms:
1.  When I bind to a very simple .rpt file stored in filing system of my workstation (displays a constant), the report will render in viewer but the navigation icons are still X's and print/export buttons still get JScript error message.
2.  When I bind to this same simple report copied into Server folder using an infoObject cast as report (which used to render fine with release one client tools), I get the message: "The Page Server you are trying to connect to is not accessible. Please contact your system administrator."  This same report in Server folder runs fine using my Crystal Designer client.  I am able to display other attributes of the report object so I know I have a good report object.  So, my upgrade to 11.5.3300 has now additionally broken the report render.
I would love to get to version 11.5.3700 and see what is still broken (I suspect there will still be some), but haven't a clue how to get this version of client tools.  Upgrading server to 2008 is not an option.  Downgrading Visual Studio to an earlier release is an option if VS2008 is contributing to the problem.  If I have to downgrade VS, what release is recommended?
Any advice about any of these problems is welcome!
alan