How do I request a "Sole source letter" from Adobe so I can purchase six copies of Creative Suite 6 Design Standard for the City of St Louis?

Start Here If after selecting relevant responses you are unable to find a solution, choose "Still need help? Contact us." and the chat or phone contact option.

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Creative Suite Design standard version is no longer loading plug-ins, fonts, etc., Crashing with every use..How do I reload my software ? I have the Design CS4 package.

Creative Suite Design standard version is no longer loading plug-ins, fonts, etc., Crashing with every use..How do I reload my software ? I have the Design CS4 package.

Thank you Jeff. Great questions.
I was opening Illustrator in CS4 design standard. Odd too, because the error comes up with it showing missing plugins from Photoshop. I opened Photoshop first, then Illustrator to see if it changed anything. Yes, One of the two error messages for a plugin was gone.
To remove apps I went to the Adobe website to redownload my standard CS4 and chose "uninstall".. So I did. Restarts x 2 . Then Reopening illustrator...same thing again. Restarted, then went to Disky Utlity and cleaned up something off of it as per a internet suggestion...Sorry, it's been a long day alreay. Not me removing anything, just allowing it to do that with repairing.
The version of Mac OS is YOSEMITE 10.10.2 .
I recently updated!!! oooh nooooo! (every watch Mr. Bill on SNL?) so if the updated OS is the culprit, do I have to go back to older version for my apps to work? I never realized how very much I use Illustrator. I know there are extensions I could go through one at a time....seriously I am overwhelmed with some life events that make this computer dilema almost too much of a challenge for me at this time..I am truly grateful for your help. Thank you Jeff.

How do I update Adobe Creative Suite Design Standard from CS5.0 to CS5.5?

How do I upgrade CS Design Standard from 5.0 to 5.5?

You don't. CS5.5 was a paid upgrade which adobe no longer offer.
Mylenium

We uninstall photoshop cs6 on PC (creative suite design standard). How can we re-install it with our serial number ?

After a problem with photoshop cs6 (CTRL+T stopped the application with an error message and closed the window), we uninstall it.
We can't download photoshop cs6 on the adobe site to re-install it.
At the moment I am working on photoshop cc evaluation for 1 month.
What can we do to re-install cs6 with our serial number ?
Thanks.

CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
If you did not deactivate the software before uninstalling then you should remember to do that in the future should you decide to uninstall again. If you contact Adobe support thru chat they can help with deactivating the original installation.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

How do I redownload adobe creative suite design standard

I purchased Adobe Creative suite CS6 from the apple store in 2012. Came in a box with a disc and a card with the series number. However recently my macbook had a fault and had to be wiped and restored to factory settings meaning my programmes were uninstalled.

Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

HT5622 How do I have an app (game) deleted from my iphone that was purchased accidently by my 4 year old grandson for $32???

My 4 year old grandson was playing with my phone while on a long car trip and somehow purchased a game and I just received an email with a charge of $32.00
What do I need to do to have this game deleted and a refund on my VISA card?

All sales are final. That being said, contact iTunes and plead your case here:
http://www.apple.com/support/itunes/contact/
You have gone into your settings for iTunes and changed it so your password
is now required for every purchase, haven't you?

How do i change language on my Creative Suit Design Standard 5.5?

Hi people.
I work for a company in Switzerland, and here the main language is Deutsch. Therefore they bought me the Deutsch version of the CS5. I always worked with the English or Italian version and i'm not so good in Deutsch yet.
Is there a chance to set back the main language to one version that i'm more familiar with?
Thanks!
Stefano

If I were you, I would ask in the Creative Suites forums, here:
http://forums.adobe.com/community/creativesuites

How can I change a German CS5.5 Design Standard into English?

How can I change a German CS5.5 Design Standard into English?

Thanks for the answer.
No my version installs straight into German.
There are files in many languages to be found in the contents folders.
I managed to rename one that was recommended in a post on google in Photoshop
inside the german language files and most of the program
magically reverted back to its mother tongue, english.
There was a similar way to delete or rename a file in the
german files in Illustrator.
However, if you go deeper in the settings of both programs,
there are still some german words appearing.
Finally I managed to get a hold of a little program
on a page called 'Indesign secrets' that changed
the language back to english on Indesign.
But also with that one the change is not 100%.
Lastly there are the other little programs like Bridge
that completely stay German.
I just can't believe that I have bought a program last 2 years ago
that I can't use in it's first language.
English is in all the programs.
Adobe should just let the user decide, when they move countries
or simply want to use the same jargon and menu names.
Most of the tutorials or books are in English and always
using other names for the same buttons and settings just
seems odd, when you lived in a country for a while.
As far as I know, the new creative cloud version is
able to be switched.
If you have any comprehensive method to coerce all those
english files back from the hidden out into the open,
I would really appreciate it.

Did you get a letter from adobe regarding a security incident?

Hello Adobe forum participants. This may be my first and last posting. I recently received a letter from Adobe systems regarding a security breach. The letter said that my info was caught up in the digital snatch and grab opperation. The letter basically states that i should do the cover-your-financial-*** dance by monitoring my accounts and obtaining a free credit report. It also directed me to some good info provided by the Federal Trade Commission at consumer.gov/idtheft
The most disturbing part of the letter came from it's recomendation that i activate my "complimentary membership" with protectmyid.com. Luckily before hitting return after filling out the first page of the sign-up page, I decided to google this company and see what was being said about them and their service.
Long story made short, do some research before give away your sensitive info. I've never done business with this company, I have no personal knowledge of any wrong doing on their behalf but if you read the testimonials provided by people who signed up for the id-protection service you may find yourself pumping the breaks as I did.
Why Adobe would recomend that we use this service is a mystery to me, and yes, I asked.
I used the chat option under customer service and asked,
"Can you please tell me why Adobe would direct me to a Company with questionable credentials to resolve the recent security problems you've been experience?"
The person, whom I'm sure was providing me with scripted answers said this;
"I would request you to write us an email to [email protected] and the relevant team will check on this and contact you back via confirmation email."
Fair enough. The guy was scencere, empathetic, and very professional. I'll be sending that email to customer servicee as soon as i finnish this post.
The bottom line is, I love the Adobe brand. The Creative cloud is an awsome service for a complete novice like me. Their are definate risks associated with doing business online but the only way to minumize them is to either discontinue your online commerce, or research the hell out of anyone claiming to be able to provide a service in exchange for sensitive finacial information. I need all three of my pennys. what about you?

Thinking of signing up for the @adobe Creative Cloud? Some of these horror stories might change your mind. http://forums.adobe.com/community/creative_cloud
Remember to change your passwords and check your bank account for the next several month to make sure the hackers that got all that sensitive data from Adobe don't access your accounts.
New Adobe Survey. If you are not happy with CC being the only choice, let them know. http://deploy.ztelligence.com/start/survey/survey_taking.jsp?PIN=16BNF7XXXKLNX

When/how do i download the CS6 upgrade promised by deal on Creative Suite Design Premium CS5.5?

Hello
I purchased from Adobe Creative Suite Design Premium CS5.5 Student Edition. The deal Adobe had promised was a free upgrade to CS6 as soon as it became available to do so, if i bought the package before a stated date, i did so and installed it. My question is how (or when) do i access my free download of CS6 versions of the software contained within Creative Suite Design Premium CS5.5. My pruchase of the product hinged on this promised free upgrade so it is very important to me to find out how/when i can expect the download.
yours sincerely
Edward Dillon

If you purchased CS5.5 within the offer period then you might have already been upgraded to CS6. However, you don't have to worry at all.
For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.
Just let them know the issue, and they will help you out.

When I copy/paste a paragraph from a PDF doc, it pastes with no spaces between words. How can I fix this? I've searched everywhere for the solution but didn't find anyone had this issue.

When I copy/paste a paragraph from a PDF doc (onto Facebook status bar, for example) it pastes with no spaces between words. I.e: "The manhadajugofcoolwaterand offeredmeadrink." How can I fix this? I've searched everywhere for the solution but didn't find anyone had this issue. I'm new to Apple so any help will be much appreciated. Thanks!

I can't speak about this occurring with FaceBook since I don't use FaceBook, but I see the same type of thing when I copy and pasted from websites. It doesn't always happen and I cannot find any particular set of circumstances under which it occurs or does not occur.
I am merely responding to let you know that it happens to me as well and I have seen no way to correct it. I'm not so sure that there is a way to correct in in that it may have something to do with how the original text is formatted in the PDF or on the website and how it eventually "fits" into the text field or the area in which it is pasted.

How to sort out error downloading perpetual license of the CS6 Design Standard for MAC: JRun Servlet Error 413 Header Length too Large?

How to sort out error downloading perpetual license of the CS6 Design Standard for MAC: JRun Servlet Error 413 Header Length too Large?
Just bought the perpetual license online - student-teacher version. Received email confirming my eligibility and followed all instructions to a 't', but still got this 413 error message, and cannot continue.
Would anyone be able to help me?
Or how can I get in touch with Adobe themselves?
How do you get to the chat? I bought it with their help, but cannot remember how to get there again. Took me ages to find the chat.
Cheers!!! Thanks a million! Any help is welcome!!!!

Make sure you have cookies enabled and clear your browser's cache before you try downloading. If it continues to present that error try using a different browser.
As far as getting to a chat link goes, it can be hit or miss... Start Here If after selecting relevant responses you are unable to find a solution, choose "Still need help? Contact us." and the chat contact option.

Adobe Creative Suite 5.5 Design Standard for PC, Installed however does not lauch as folder is empty, why? How do I fix it? Is there any customer service with Adobe or are we just Adobe orphans with an expensive product that we have to figure out on our

Adobe Creative Suite 5.5 Design Standard for PC. Installed but program does not launch as folder is empty. An ideas?

Alis63462271 did you receive any specific errors when you installed Creative Suite 5.5 Design Standard? You can find details on how to locate and interpret the installation log files at Troubleshoot with install logs | CS5, CS5.5, CS6, CC.

How do I transfer my Adobe Creative Suite Design and Web Premium license to new laptop ?

Hi,
I recently bought a new laptop and would like to transfer my Adobe Creative Suite Design and Web Premium license to my new laptop. Please advise the steps how to deactivate from my old laptop and transfer/install to my new laptop. Many Thanks.
Regards
Angie

open one of your apps and click help>deactivate.
then download your installation files and install using your serial number,
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

How do I reinstall adobe creative suite design & web premium CS6

Computer was recently wiped, how do I reinstall adobe creative suite design & web premium CS6

Hi Haydee,
You can download the installer for Creative suite design & web premium CS6 from the link below:
https://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
Regards,
Sheena

How do I request a "Sole source letter" from Adobe so I can purchase six copies of Creative Suite 6 Design Standard for the City of St Louis?

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