Did you get a letter from adobe regarding a security incident?

Hello Adobe forum participants. This may be my first and last posting. I recently received a letter from Adobe systems regarding a security breach. The letter said that my info was caught up in the digital snatch and grab opperation. The letter basically states that i should do the cover-your-financial-*** dance by monitoring my accounts and obtaining a free credit report. It also directed me to some good info provided by the Federal Trade Commission at consumer.gov/idtheft
The most disturbing part of the letter came from it's recomendation that i activate my "complimentary membership" with protectmyid.com. Luckily before hitting return after filling out the first page of the sign-up page, I decided to google this company and see what was being said about them and their service.
Long story made short, do some research before give away your sensitive info. I've never done business with this company, I have no personal knowledge of any wrong doing on their behalf but if you read the testimonials provided by people who signed up for the id-protection service you may find yourself pumping the breaks as I did.
Why Adobe would recomend that we use this service is a mystery to me, and yes, I asked.
I used the chat option under customer service and asked,
"Can you please tell me why Adobe would direct me to a Company with questionable credentials to resolve the recent security problems you've been experience?"
The person, whom I'm sure was providing me with scripted answers said this;
"I would request you to write us an email to [email protected] and the relevant team will check on this and contact you back via confirmation email."
Fair enough. The guy was scencere, empathetic, and very professional. I'll be sending that email to customer servicee as soon as i finnish this post.
The bottom line is, I love the Adobe brand. The Creative cloud is an awsome service for a complete novice like me. Their are definate risks associated with doing business online but the only way to minumize them is to either discontinue your online commerce, or research the hell out of anyone claiming to be able to provide a service in exchange for sensitive finacial information. I need all three of my pennys. what about you?

Thinking of signing up for the @adobe Creative Cloud? Some of these horror stories might change your mind. http://forums.adobe.com/community/creative_cloud
Remember to change your passwords and check your bank account for the next several month to make sure the hackers that got all that sensitive data from Adobe don't access your accounts.
New Adobe Survey. If you are not happy with CC being the only choice, let them know. http://deploy.ztelligence.com/start/survey/survey_taking.jsp?PIN=16BNF7XXXKLNX

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Look everyone that comes here with a support problems has gone through all the normal channels, around and round in circles with no one seeming to be interested. They've called every phone number, every email address they can find. They have been put on hold and bounced fifty times to another operator only to be hung up on. If Adobe would bring back support to main land and have people that know what's going on instead of having people that people can barely understand read from scripts. Scripted information only applies about 10 % of the time. I'm just giving people an alternative. after they have torn their hair out going the normal route. If they had been able to get a solution they wouldn't be coming here for help.
There should be a forum set up just for people to air these issues and Adobe employees forced to man it. Then we wouldn't have to have such a Bad attitude. Right now Adobe's Support reputation is worse than Intuit's which did have the absolutely worse on the Planet. Now they are number 2.
You know it yourself that Adobe's support is absolutely worse than terible. However to prevent me from being banned from the forums I will simply will provide the adobecare email address from now on
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DroidM wrote:
Ok There seems to be alot of confusion on hear about the Friday ( 07-08-11) Update that was sent out to fix the Reboot issue with the Phone. Some people like my self have reported that they can not get the Update as there phone is getting an inability to connect to the network error, or the update window simply disappears with out a response (This is what is happening to me).
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Can you get values back from a stored procedure via OUTPUT parameters?

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Did You get The Most Recent Firmware Update And Did It Work

Ok There seems to be alot of confusion on hear about the Friday ( 07-08-11) Update that was sent out to fix the Reboot issue with the Phone. Some people like my self have reported that they can not get the Update as there phone is getting an inability to connect to the network error, or the update window simply disappears with out a response (This is what is happening to me).
Many have reported that they got the update it fixed the reboot bug, and that they are seeing improvement in the phones functionality in general. Some people have reported that they have heard that the update is causing more problems. What I have yet to see (And I might have simply missed them) is reports from users that this has actually happened to them. So I started this Thread to see if we can't get a straight answer from the people that are actually using the phone (Because it seems VZW and HTC don't' seem to know or want to tell us right now)
So hear is what Im asking
1) Did you get the Update
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3) How is the performance of the phone now
4) Has the latest update brought any new problems
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DroidM wrote:
Ok There seems to be alot of confusion on hear about the Friday ( 07-08-11) Update that was sent out to fix the Reboot issue with the Phone. Some people like my self have reported that they can not get the Update as there phone is getting an inability to connect to the network error, or the update window simply disappears with out a response (This is what is happening to me).
Many have reported that they got the update it fixed the reboot bug, and that they are seeing improvement in the phones functionality in general. Some people have reported that they have heard that the update is causing more problems. What I have yet to see (And I might have simply missed them) is reports from users that this has actually happened to them. So I started this Thread to see if we can't get a straight answer from the people that are actually using the phone (Because it seems VZW and HTC don't' seem to know or want to tell us right now)
So hear is what Im asking
1) Did you get the Update Yes, I requested it at 7:50pm, 7/8/11
2) Did it Fix The Reboot Bug From The Last Update Yes
3) How is the performance of the phone now Much better, I no longer have data drops so I no longer need to turn on and off Airplane mode to get data back
4) Has the latest update brought any new problems Zilch, none, nada, nope
Hopefully this clears up any confusion and we can all get a clear idea of weather this update is a worth bothering with.

Getting help/attention from Adobe

Hey, does anyone have experience or advice on how best to make sure Adobe's aware of problems and maybe get responses>
I'm aware of 3 possible ways:
1) Post in these forums. You'll probably get a response from other helpful and knowledgeable users, so this is great for cases where I'm making a mistake and there's a better way to do it, or if there's a bug but it has workarounds. You probably won't get a response from Adobe, and I don't know how carefully Adobe reads these messages (if at all), so I don't know if it's a good way to point out bugs.
2) Fill out the "feature request/bug report" form at http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform. Adobe will read it, but won't respond, so it's a good way to report bugs, but you won't get any advice on workarounds.
3) Adobe support. Evidently (I haven't tried it yet) it's $39 per incident. I'm a little dismayed there's no free support at all, but I guess I could have figured that out before I bought, so caveat emptor.
So far I've been doing both #1 and #2, but I'm not sure how helpful this is in terms of getting Adobe to actually fix the bugs. I know with some software companies, the metric they listen to loudest when deciding what bugs to prioritize fixing is what bugs are generating real support calls, so maybe #3 would help too.
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Lee Jay, thanks. I like your classification of the 3 categories, and I guess a good chunk of the subtlety here is figuring out which one of the 3 a given problem falls into.
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Did you get a letter from adobe regarding a security incident?

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